#internet reliability

Internet and telecommunications subscribers in the Philippines may soon receive automatic refunds for prolonged service outages, following the passage of House Bill No. 178, also known as the Automatic Refund for Internet and Telecommunications Services Outages and Disruptions Act, by the House of Representatives on December 22. The proposed measure seeks to require internet service providers (ISPs) and telecommunications companies to automatically refund or credit customers when they experience extended service disruptions without the need for filing complaints. Why the Bill Was Filed Internet reliability remains a persistent issue in the Philippines. In 2024, the country ranked among the worst globally for internet stability, based on data from OpenSignal. As household expenses continue to rise, more Filipinos are becoming smarter and more intentional about how they spend, especially when it comes to home internet. This is why fiber prepaid internet is rapidly becoming the go-to choice for many households. Why More Filipinos Are Switching to Fiber Prepaid Fiber internet used to be available only on postpaid subscriptions with monthly bills and fixed 24-month contracts. Read more in our articles including "Here’s How Automatic Refunds for Internet Outages Will Work Under the Proposed Law" and "PH among slowest countries in shift away from 3G".