#internet reliability

Internet and telecommunications subscribers in the Philippines may soon receive automatic refunds for prolonged service outages, following the passage of House Bill No. 178, also known as the Automatic Refund for Internet and Telecommunications Services Outages and Disruptions Act, by the House of Representatives on December 22. The proposed measure seeks to require internet service providers (ISPs) and telecommunications companies to automatically refund or credit customers when they experience extended service disruptions without the need for filing complaints. Why the Bill Was Filed Internet reliability remains a persistent issue in the Philippines. In 2024, the country ranked among the worst globally for internet stability, based on data from OpenSignal. Globe AT HOME is giving eligible customers free internet speed boosts of up to 1Gbps along with free WiFi 6 modem upgrades to help improve home connectivity for work, school, and entertainment. The company added that the initiative is part of its effort to support families by improving access to reliable internet services while helping them stay productive and connected at home. PLDT has started offering faster home internet with speeds of up to 300 Mbps under its PLDT Home Fiber Prepaid service. Read more in our articles including "Here’s How Automatic Refunds for Internet Outages Will Work Under the Proposed Law" and "Netflix ads-supported plan coming to the Philippines in 2027".