#loss of service

If you're a Globe prepaid customer and had problems making calls and sending SMS last night, you're not alone, as the telco suffered a power failure at one of their facilities that lead to a temporary loss of service. "Due to power failure at one of our facilities, our Globe Prepaid customers experienced temporary loss of services earlier this evening." the public advisory said. To compensate for the loss of service, the telco will be sending affected prepaid customers "FREE unli calls + 50 texts to Globe/TM and 40MB for surfing, valid for 1 day." The customer will receive the promo within 48 hours. This means nearly seven in 10 mobile users are still dependent on legacy 3G services ahead of the government-mandated shutdown of 3G networks by the end of 2026. From a technical standpoint, stability is defined by several intertwined factors: latency consistency, packet loss, jitter, and uptime under load. This is why regulators and industry watchers are starting to push for metrics that emphasize quality of service (QoS) and quality of experience (QoE), not just peak speed. Some regions still rely on weaker or older transport networks, meaning even if the local ISP offers a fast plan, upstream bottlenecks can create jitter, latency spikes, and inconsistent service. Read more in our articles including "Globe suffers power failure at one facility, causes loss of service" and "PH among slowest countries in shift away from 3G".