#Meralco new Command center

Meralco has announced a new command and control center - the Operations Platform and Telecommunications Integrated Command Center (OPTIC), which will manage all information, communication, and technology (ICT) systems. The command center is operational 24/7 and has an industrial grade and energy-efficient LED display wall, as well as a smart and audible alarm system for alerts and incidents. We are excited as the launch of the command center lays the groundwork upon which we will expand technologies and enable more innovations, ultimately leading to excellent service to delight our customers,” Espinosa added. The survey must have been done in 2005, where only 11,526 applicants or 2.89 percent of the total 400,000 new graduates are accepted in BPO companies and call centers. Nevertheless, it supports my previous assumption that new graduates aren't qualified enough to make it thru the rigorous hiring process of these call center. I really think these call centers should lower their passing requirements and use those tons and tons of money they saved from outsourcing and invest on training new (and semi-qualified) hirees. Read more in our articles including "Meralco launches new integrated ICT command center" and "Kickstart invests in online learning platform Kalibrr".