Meralco launches new integrated ICT command center

Meralco has announced a new command and control center – the Operations Platform and Telecommunications Integrated Command Center (OPTIC), which will manage all information, communication, and technology (ICT) systems.

With the pandemic encouraging customers to rely on digital touchpoints, the OPTIC improves distribution utility’s resiliency and service reliability by giving real-time application, IT network, and communication link outage alerts to support teams for immediate restoration.

The new smart features are secure, safe, and sustainable. The command center is operational 24/7 and has an industrial grade and energy-efficient LED display wall, as well as a smart and audible alarm system for alerts and incidents.

“The new OPTIC is an intelligent communications and response coordination platform that covers and serves all our facilities, operations, and people. This platform plays a pivotal role in the effective management of Meralco‘s daily operations, resulting in higher efficiency, improved incidents mitigation and response capabilities which translate to consistent and reliable services to our customers and workforce. This is especially crucial at this time with the pandemic making us highly dependent on technology,” said Meralco Vice President and Head of Information Communication Technology and Transformation Rocky D. Bacani.

“Meralco’s OPTIC revolutionizes the way data is harnessed and used to closely monitor our mission critical systems in real-time, proactively identify and address issues, make intelligent operational and business decisions, and eliminate barriers to heighten collaboration. We are excited as the launch of the command center lays the groundwork upon which we will expand technologies and enable more innovations, ultimately leading to excellent service to delight our customers,” Espinosa added.