#prepaid users

According to bill author Zamboanga Representative Marlesa Hofer-Hasim, this practice results in financial loss and inconvenience, particularly for remote workers, online students, and prepaid users who rely heavily on stable connectivity. Prepaid Users Are Covered Unlike many consumer protection policies that primarily benefit postpaid subscribers, the bill explicitly includes prepaid users, ensuring they also receive service credits when disruptions occur. The Philippines remains among the slowest countries in transitioning away from 3G networks, with most mobile users still relying on older devices that do not support newer voice technologies. This means nearly seven in 10 mobile users are still dependent on legacy 3G services ahead of the government-mandated shutdown of 3G networks by the end of 2026. Users report dropped mobile data in crowded areas, failed digital payments when the signal dips, or video calls freezing during peak evenings. But outside these areas, many users still contend with spotty mobile data or borderline‑usable fiber alternatives. There’s also a push to treat “quality of experience” (how users actually perceive performance) as a core metric, not just raw technical parameters. and TNT are providing free Facebook access through selected prepaid, home, and postpaid offers during the May 27 to May 31, 2026 promo period. Read more in our articles including "Here’s How Automatic Refunds for Internet Outages Will Work Under the Proposed Law" and "PH among slowest countries in shift away from 3G".