#refunds for service outages

2092, which will require telcos and internet service providers (ISPs) to give refunds for service outages and interruptions. Cited under the bill, public telco entities and internet service providers must provide a refund credit to a customer or adjust a customer’s bill who has experienced a service outage or disruption for an aggregate period of 24 hours or more within a month on a pro-rated basis. "It is only just and necessary that Filipinos get the quality of service they pay for," said DICT Secretary Gregorio B. Internet and telecommunications subscribers in the Philippines may soon receive automatic refunds for prolonged service outages, following the passage of House Bill No. 178, also known as the Automatic Refund for Internet and Telecommunications Services Outages and Disruptions Act, by the House of Representatives on December 22. The proposed measure seeks to require internet service providers (ISPs) and telecommunications companies to automatically refund or credit customers when they experience extended service disruptions without the need for filing complaints. Refunds must be applied automatically by service providers, following standards set by regulators. If enacted, the measure will shift refund responsibility from consumers to service providers, making compensation automatic, standardized, and enforceable—rather than complaint-driven. Read more in our articles including "DICT backs senate bill mandating telcos, ISPs to give refunds for downtimes" and "Here’s How Automatic Refunds for Internet Outages Will Work Under the Proposed Law".