#sms refund

In 2014, Smart, Sun and PLDT approached the Court of Appeals to stop the Php7 billion refund ordered by the NTC and reduce the rate of text messages to Php0.80. It further adds that a reduced inter-connection charges between telcos do not automatically mean cost of SMS should also go down. The Court of Appeals also struck down the order to issue a refund to customers. NTC made the order to reduce SMS charges and issue a refund back in November 20, 2012 and May 7, 2014. The Court of Appeals has placed a TRO (temporary restraining order) on the demand of the NTC for a refund of almost Php7 billion to subscribers. Last May, the NTC has ordered all telcos to refund their subscribers for over-charging after a decision was made back in 2011 that SMS should only cost Php0.80 instead of Php1.00. However, since then, the telcos have not reduced the price of their SMS rates and continue to charge subscribers Php1.00 per regular SMS. The appeal has now been granted due to several reasons: * Telcos claim that the NTC has no power to make such orders for a refund. Read more in our articles including "Court of Appeals junks SMS refund order to customers" and "Court of Appeals stops refund order of NTC".