Internet and telecommunications subscribers in the Philippines may soon receive automatic refunds for prolonged service outages, following the passage of House Bill No. 178, also known as the Automatic Refund for Internet and Telecommunications Services Outages and Disruptions Act, by the House of Representatives on December 22. The proposed measure seeks to require internet service providers (ISPs) and telecommunications companies to automatically refund or credit customers when they experience extended service disruptions without the need for filing complaints. Read more in our articles including "Here’s How Automatic Refunds for Internet Outages Will Work Under the Proposed Law" and "Netflix ads-supported plan coming to the Philippines in 2027".
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Apr 15, 2026Internet and telecommunications subscribers in the Philippines may soon receive automatic refunds for prolonged service outages, following the passage of House Bill No. 178, also known as the Automatic Refund for Internet and Telecommunications Services Outages and Disruptions Act, by the House of Representatives on December 22.
The proposed measure seeks to require internet service providers (ISPs) and telecommunications companies to automatically refund or credit customers when they experience extended service disruptions without the need for filing complaints.
Our coverage of telecom regulation includes: "Here’s How Automatic Refunds for Internet Outages Will Work Under the Proposed Law"; "Netflix ads-supported plan coming to the Philippines in 2027"; "Globe AT HOME offers free upgrades to 1Gbps and Wifi 6 routers to loyal postpaid subscribers". Each article provides unique insights and information.