Smart WiFi Chronicles on GMANews.tv

Smart WiFi Chronicles on GMANews.tv




I just found out about this story on the website of GMA News (www.gmanews.tv) which talks about my comsumerist blog, Smart Wifi Chronicles.

There were actually two stories published on the same day (June 13, 2006) which linked to the blog:

Irate Smart Bro subscribers vent angst in cyberspace

Smart: Facilities upgrade causing internet service woes

The first story heavily quoted posts from people submitting complaints on the blog. (I manually review each one and oftentimes edit them before publishing, usually due to text speak)


 

What surprised me though was that one of the articles quoted a Smart Public Affairs Executive saying:

Sought for comment, Ramon Isberto, head of Smart public affairs, told GMANews.TV that they were unaware of the complaints posted on the internet.

“We will look into it,” said Isberto, concurrently spokesperson of Smart’s parent company, Philippine Long Distance Telephone Co. (PLDT).

That ain’t right. I know they already knew of that blog. Some of them even registered as a user in there. If my memory serves me right, that’s one of the reasons why they launched the Smart Bro Big Bro campaign.

So ok, short term memory loss?



Abe is the founder and Editor-in-Chief of YugaTech. You Can follow him on Twitter @abeolandres.

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11 Responses

  1. jun says:

    so how is the “experiment” with their service going abe?

  2. Noemi says:

    Isn’t it great that your blog caused a positve contribution ? I am sure Smart Wifi know about your blog what with 2000 plus comments. I think they even pay people to make comments. I wrote an entry about a Bayantel inappropriate ad and in an accidental meeting , the Bayantel guys remembered my entry. I am not saying that my blog entry caused them to change their ad but it did gave them a consumer’s perspective.

  3. DannyBoy says:

    Aren’t you afraid indirectly you are battling the phil big tech firms. You know, they will remember. In case some day you intend to apply in these companies and subdieries. So to in doing business with them. Unless you’ll go blogging for life.

  4. vance says:

    nah, normal na yan, do you expect them to admit? di lalo silang malulugi dahil marami ng iiwas sa kanila..

  5. yuga says:

    @ DannyBoy

    I actually have existing business relationships with a few of them and I don\’t see it the way you do. Last time I checked, we\’re all entitled to our own opinions.

  6. Jay says:

    in a nice lingo Marketing & Promos out smarted the NOC & the Engineering…

  7. NagMaMaRuNoNg says:

    simple word… “ONLI IN DA PILIPINS” xpect d unwant!!!..

    :-(

  8. Jonas says:

    MY LOCK IN PERIOD WITH SMARTBRO IS ALMOST UP. I AM SO RELIEVED THAT SOON I’LL BE FREE FROM THE POOREST SERVICE SMART HAS TO OFFER TO THE FILIPINO PEOPLE. THE 7X FASTER THAN DIAL UP CLAIM THEY SO PROUDLY AND FLAMBOYANTLY ADVERTISE IS A BIG SCAM! A BIG LIE AND DECEPTION THAT THE GOVERNMENT’S AGENCY CALLED NTC NEVER DARED TO ACT UPON. WHAT DO YOU EXPECT ANYWAY FROM A COUNTRY RANKED AS THE NUMBER ONE MOST CORRUPT NATION IN ASIA? MAY GOD SAVE US ALL!

  9. Peter says:

    Kudos to your blog and all Filipino bloggers who champion consumer rights.

    In a responsible manner, let us all communicate to Smart, Globe, Sky, Sun, and other internet service providers our thoughts and feedback regarding their service.

    Hopefully these companies will take concrete steps to improve the service they provide customers.

  10. virusfreee says:

    good thing I’m done with Smartbro..

    pero ngayon, nakapagsubscribe ako sa isang nakakalokong ISP.

    Globe..

    meron din kaming site for them!

    http://www.GlobeSucks.com

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