Pinipigilan ng Sun Cellular ang bilis ng 3G mula sa 2Mbps papuntang 650Kbps

Y wud u pay for sumting if u can get it for free?

see. . .

u really want to get back on sun cellular company?

view ol d thread about fbt/ubt (free/unlimited browsing technique) same on those prepaid broadband like tatoo and smart!

be wise . . Crisis ngaun sa pinas!

let us be d backfire of their scam.. .

al****@yahoo.com.ph

@Me,

Up to 2 Mbps means that they are going to do their best to make sure it reaches that speed or at least be near it.

By your logic, if you are paying for “upto 2mbps” and you are only getting less than 1 mbps that’s ok for you.

Dial-up (56k) speed is also “upto 2 mbps.” Is it ok for you to pay for a speed that should be 2mbps or near it but only getting 56k? I hope not.

Sun now has a plan for “upto 3 mbps” for P1,399/month.

Will it be ok for you to still pay for that price even if you will be getting only 1 mbps instead of “upto 3 mbps” and you know that those on the “upto 2 mbps” plan are only paying P799 a month.

If that’s ok for you, fine. But it’s not ok for the rest and they have the right to complain.

@karlo soriano Mister, hindi po kayo affected kasi prepaid kayo. Please read the blog, it talks about the post paid unlimited. =)

@Everyone,

Just updating everyone that I am now getting 1 mbps when I tested it today. Will test again in the weekdays to see if this just because today is a Sunday.

@karlo soriano,

Good for you. What area are you in ??
This seems to confirm that they are not capping because of the so-called abuses or are unfairly implementing their Fair Usage Policy as some are alleging since you are unaffected.

Hopefully, the connection speed in my area goes back to 2 mbps soon.

Na-check ko na ang Speed Caps ng globe at suncellular using MDMA. 640 kbps ang sun while 1600 kbps ang globe.
Mag rereklamo ako sa Sun this week.
Nagkakaroon ako ng connection problems sa postpaid Sun Cellular ko. Laging na didisconnect yung device ko. When in fact, maayos naman yung pagkasaksak niya. I’m thinking na nirereject ng sun yung sim card ko. Unfair na i limit nila ang speed cap nila dahil sa violation sa Fair Usage Policy nila. Unang-una kailangan maquantify nila kung ano ang Fair Usage. Tsaka kaya nga unlimited ang kinuha naming plan kasi ang alam namin walang restrictions. Yung torrents, naka close naman ang port 6*** so hanggang 50kbps lang ang torrents namin. hindi naman 24 hours na nakaopen yung computer. Unfair. In violation sila ng Consumer Act of the Philippines. Hindi nila naibibigay yung tamang service.

@t-cell

Agree, and somehow, this will also service as a fair warning to all providers to improve their services. As the market (the people) will dictate the lesser evil to dwell.

actually all telcos do not give the speed that they’ve promise. the reality is we’re not surfing into megabytes speed. NEVER ko pa naexperience na pumalo ng 1mbps ang connection ko. OK pa nga sun e. atleast 350-650kbps bininigay. Smartbro is the worst. Dapat dyan may government sector o private organization na magbantay sa kadayaan ng mga yan. Kaasar e!

Cutemoboy replied on Aug 8th, 2009 at 12:12 am (12)

so vince u min whether ur prepaid or postpaid.. thre both Xperiencing problems about the speed?

sorry, i meant that a sun prepaid will still be same speed (up to 2mbps) pero postpaid will changed down to 640 kbps

Gravatar Icon Ardz replied on Aug 8th, 2009 at 3:48 pm (23)

I read in their fine print that they have the right to cap your bandwidth if you do not comply to their Acceptable Use Policy. In other words, if you download/seed torrents 24/7 or do similar activities, this may happen to you. Otherwise, you should be in the clear. Read the fine print before you sign up into anything. Take it from me, I learned it the hard way.

the problem is the speed reduction has happened to all postpaid customers, whether you are guilty or not

I subscribed to SWB for 2 weeks already. the speed is not really 2mbps. (I tried smartbro and tatoo for a couple of times too to help me decide.) Smartbro and tatoo didn’t reached 2mbps either. Smartbro is 1mbps and tatoo is a little bit lower than 1mbps.

I decided to get SWB only because it is unlimited. Also psychologically prepared that the signal might not be good. but so far, I’m quite ok with the signal, part of the reason might be that there is a sun cell site near our area. I have no problem for normal surfing. Downloading apps is slow, torrent is very slow. Up loading is naturally slower than downloading. I’m not a techy person, this is only what I observed.

I think not only sun is providing below par in the speed aspect. And if I’m the service providers, I can think of dozens of excuses to blame for the speed we are getting. Since it is wireless, they can even blame on the rain or strong wind.

Ultimately, I think each of the provider will be well punished by their poor performance. Since many people are using prepaid now. Switching providers is just too easy to do. I won’t be surprised to see there are people swapping their smart usb to tatoo usb, or vice versa or with sun’s if each provider continue to perform poorly.

With regards, to sun, well, it is the cheapest in town. What do we ask for? Like my dad used to say… “Gusto mo ng mura, gusto mo pa ng maganda?”

The only issue here is only that they have to be truthful in their words. Kung 650kbps sabihin nila, wag sasabihin 2mbps tapos 650 lang pala ang binigay. This goes to all telecom not only Sun.

Hmmm, if Sun indeed capped their speed, they ought to send a notice to subscribers to know what’s going on. While it’s understandable saying too much is bad, they should know consumers need to know how, why, etc.

so thats why I cant seem to load my internet applications…

great… i just renewed my monthly subscription with them…huhuhuhu…

its a good thing I have my smart bro pre paid…oh well…

SBW user here, 799 unlimited @ Pasay City.

SBW has been really shitty since May, one month after I got it. Aside from the pathetic upload/download rate (often I can’t even upload 50kb email attachments during peak hours), it DISCONNECTS EVERY 15 MINUTES. I understand that connection integrity depends on weather and traffic, but geez, it happens even during sunny clear skies at off-peak hours.

I noticed something, though. My IP address changed. When service was alright, I had an IP that traced to Quezon City. Now my shitty access has an IP that traces all the way to Digitel Cabanatuan Cuty (Nueva Ecija).

no such thing as a free lunch :) Im sure the “limitation” is in [very] fine print in the contract.

here’s the reply of SUN when my i tried to email them regarding the persisting connection problem…

Good day!

We would like to inform you that we appreciate your effort in informing us about your concerns and in line this, recently, there were adjustments that the network team has done with regards to upload and download rates of our SBW. You may also want to try now visiting major and non-major websites and kindly observe your connection and we appreciate if you can give us feedback regarding this. We also do recommend for awhile to try other email-based websites than yahoo in sending emails. Finally, we do recommend if you can try connecting your SBW to other PCs, aside from the one you’re always using, in a different location so that we can isolate the problem.

Rest assured that we are doing everything to continuously give you quality service.

Once again, thank you very much and we look forward to your continued support and valued patronage of Sun Broadband Wireless.

Philippe P. Chieng
Officer
Customer Service Operations
Sun Cellular

Let’s flood their email with our concerns! They’re good with their advertisement, but they really SUCKS when it comes to quality service!

ive been complaining about this several times on their technical support hot-line. And all i get is ‘report report report” from the agents. Lousy excuse. I told them that i am experiencing better speed when im using my prepaid (i both have the prepaid and postpaid). And the response: Gagawa po kami ng report. WTF!!!! All you did were investigations with no resolutions. I finally asked the agent, are you capping the speed of the 799 easy broadband postpaid accounts? Agent: No Sir. Then why is it that my speed had drastic reduction of speed. Agent: May congestion na po kasi sir. Again, i just used my prepaid right now and i can browse and download without problem. Agent: Gagawa nalang po kami ng report.

Call ended.

We were just going around in circles.

The speed is being capped? That is not “TRUTH IN ADVERTISING”. Their ads are misleading. This should be reported to the Ad Board.

I wouldn’t be surprise if they did actually put a cap on the speed, considering a lot of their users are downloading torrent and putting heavy toll on their network, with probably small profit margin, I guess when they initially planned to offer this they didn’t expect their users to use it for a lot of downloading as they are targeting it for mobiles users.

Sun Cellular is a sister company of DIGITEL which is commonly so called “business scammer”. No Wonder there is an anomaly with their service.

I also noticed the change in speed reaching at least 1Mbps is very rare nowadays. I’m experiencing the same speed around 600Kbps. I also noticed fluctuating connection even in places where there is a strong signal. I can’t believe that the telcos are really doing this capping. I think it is their responsibility to upgrade their system to cope up with the growing numbers of subscribers. They should have the facilities that matches the number of subscribers. It is not our fault if their system is not enough. They should be the one adjusting not the subscribers.

so vince u min whether ur prepaid or postpaid.. thre both Xperiencing problems about the speed?

SWB PALA.. TSK XORI.

wag naman sana..sir yuga help!!!be our consumer tech hero!!

No wonder internet access via SWB has been slower compared to 4 months ago.

1mbps na daw ang canopy smartbro sa aug15 according to agents and *1888. ang tanong di kaya mgclog network ng smart at pldt d2?

i hope the broadband plans in the philippines would go down soon.
here in singapore mobile one currently offers a 7.2mbps unlimited for just around php450.