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Sun Cellular caps 2Mbps 3G to 650Kbps

Several readers sent in reports that Sun Cellular is allegedly capping their 2Mbps unlimited 3G internet (Sun Wireless Broadband) to just 640Kbps.

While this bandwidth capping has not been official confirmed, a number SWB users have been sharing bandwidth results from their experience that there’s indeed some sort of capping going on (using Mobile Data Monitoring Application).

swb

The Sun Wireles Broadband (SWB) unlimited service has a monthly service fee of Php799 (the cheapest 3G internet service in the Philippines) for unlimited 3G internet within Metro Manila. Sun Cellular promises speeds of up to 2Mbps on their 3.5G network. Consumer reports on 640Kbps cap is definitely a significant issue and it’s possible their network is already clogging up (a victim of their own success?).

I have contacted Sun Cellular for an official response to this issue and they promised to get back to me. Will update this post once I get official word from them.

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

81 Responses

  1. Avatar for Hero Hero says:

    I am subscribed to plan 999 with unlimited internet and at first i only received 2G signal for the internet but later on i decided to experiment on my phone. I manually picked sun cellular ph as my service provider and i set my highest connection to 3G and i am receiving 3G connection. It’s fast and j have no issue watching youtube videos. I tried calling with viber to my friend who is subscribed to globe postpaid and she received an average quality on the call while i received excellent quality on the call

  2. Avatar for glenski glenski says:

    ako din , ayw nila tanggalin sa bundle yung broadband.. payag sila na i convert sa 799 easy broadband para matanggal na sa bundle but i have to pay yung mga 150 since the day that they activated the sbw and they want me to pay the modem fee again..

  3. Avatar for sulking sulking says:

    sun sbw is capped using sandvine. google it up.

  4. Avatar for Marc Marc says:

    I’m taking this opportunity to vent a bit. I subscribed to Sun Cellular Postpaid Broadband since the store agent gave an assurance that it will give me a fast and reliable internet connection in Muntinlupa. Unang araw na ginamit ko ang product, hnd umaabot ng 100kbps ang signal. Tumawag ako sa customer service, they said magsusubmit sila ng ticket to resolve my issue. They promised na within 24 hours magbibigay cla ng feedback. Naghintay ako pero wala. The next day tumawag ako, on the process pa daw ang concern ko. I asked for a supervisor, the agent transferred me to Miss Alphie, Officer in charge daw sa floor. Sabi nya, ifoforward daw nya ulit ang concern ko and she promised to give me a call back within the day. Guess what? Wala akong nareceive na tawag. Third day, tumawag ako ulit sa kanila, tinanong ko ang agent na nakasagot kung bakit walang callback si Miss Alphie after nyang mag promise. Sabi sakin ng agent after 10 minutes siguro sa call na yun, nakausap daw nya si Miss Alphie at sinabi daw ni Miss Alphie na tumawag sya sa number ko, babae daw ang nakasagot at naliligo ako. E wala naman. Ginawa pa akong sinungaling. I asked to be transferred to Miss Alphie, nung kausap ko na sya, sabi nya ibang customer daw pala yun na tulad lang sa name ko. I then asked for a supervisor, sabi ni Miss Alphie engaged pa daw sa call ang supervisor pero tatawagan daw ako within the day ni Jay Dulap, supervisor nila. Same thing happened; I did not receive a call back from the supervisor. The next day, tumawag ako ulit. Nakausap ko ang isa pang supervisor, sa araw din nay un, I received a callback from a manager. Sabi nya, makakareceive daw ako ng call the next day from a technician for troubleshooting. WALA NA NAMAN AKONG NARECEIVE NA CALL. Fifth day na ngayon at wala pa ring resolution sa concern ko. Ngayon may kausap akong CS agent, 1hr and 33 minutes na kame sa call habang sinusulat ko to dahil hnd pa rin daw available ang supervisor nya.They keep on saying na naforward na ang concern ko sa proper department at maghintay lang daw ako ng callback within the day. Sino pang maniniwala????? In my opinion, Sun Cellular has a very poor customer service. What a shame.

  5. Avatar for pepeduki pepeduki says:

    @fire
    Sun Broadband Wireless, yung Plan sa Cellphone ang requirement para maka-apply, then add P649 on top of it.
    Truth is, naka-cap talaga kapag araw ang torrent, which for me is tama lang, 30kbps ang dl speed max, kasi nga marami gumagamit. Kung hndi nila gagawin yun, patay tayong lahat ng SBW users. Ano bang internet activity ang malakas sa bandwidth? Video streaming lang naman tska direct downloading. Regular surfing and internet games eh mababa lang naman kumain ng bandwidth. Yung mga mahihilig manood sa Youtube dyan, na pati mga telenovela, US series, mga pelikula, anime, ah pinapatos gamit ang internet, kayo ang mahiya…

    • Avatar for raqq raqq says:

      You hit the nail on the head dude…I’m also a heavy downloader of movies in the net. It’s only lamenting na parang tau ang pinpointed na culprit sa ginagawang bandwith capping ng Sun. For all we know sumunod lang sa agos ang sun sa International ISPs.
      I’m not complaining sa ginagawang capping ng Sun, I can live with it. We can’t have all the cakes and eat it too..

  6. Avatar for fire fire says:

    @pepeduki
    which wireless are you using?

  7. Avatar for pepeduki pepeduki says:

    For this month of July, I already downloaded 10 movies, about 7Gb of data sa torrents. Its the people like me who are the reason why Sun is capping their speeds now. Sorry guys. But only to those na surfing lang ang gamit sa SBW. For all I know, most of you are using torrents and watching videos ALL THE TIME. :)

  8. Avatar for adam adam says:

    Do you know about this advertisement of Sun. I recently saw this advertisement on the newspaper.
    Sun Cellular’s Digihome

  9. Avatar for rnb diva rnb diva says:

    as for my experience, my first month is so disappointing i don’t get the 2 mbps only 10kbps and sometimes it turns to ZERO as in no signal, i applied last Feb. 2010 for easy broadband, hinanapan ko lang ng magandang pwesto yung pc ko, and then now okay na yung connection, sometimes i get 1 mbps na when off-peak, and like bungee-jump says sometimes it stops, gawin lang ang disconnect-connect and then it will be back to normal.
    nabadtrip lang ako the last time na nadelayed yung pag settle ko ng payment kasi ang bilis nilang pinutol yung connection ko, and then after ko magbayad ang tagal naman nilang ibalik..

    advisable to get the SWB easy broadband because it is only 3 months lock in period,and after 3 months if you are satisfied you can continue the subscription and if your not you can cut with out even pay the termination fee

  10. Avatar for BungeeJump BungeeJump says:

    been using it for 5 months already. Still good. The speed hovering around 650kbps but I was able to have faster speed during off peak. The signal is so so. Sometimes it stops out of the blue, I have to do a disconnect-connect and then everything back to normal.

    I hope the speed could be even faster but right now all the streaming consider smooth. It lags once in awhile though but more on the tolerable side.

    I guess, the performance highly depends on the subscription base of the area and signal strength. Before I get the pack, the sun people will check my address and see if it is covered by their signal. My suggestion is do take a look at the distance between your house and the transmitter. if it is very near the transmitter then go for it. but if your house is near the edge of the coverage. They might still accept your application but you better reconsider.

  11. Avatar for chummylicious chummylicious says:

    Mid-January, I purchased my SWB kit, it was a nice decision to go on prepaid first.The signal was really nice and stable and yes I was aware of the fine prints that they had on their kit.

    First 2 weeks, they were offering the 1-day unlimited internet just for 50Php. I was really happy and was starting to abuse the speed. I was able to download files that were as heavy as 2GB for only a couple of hours. I downloaded around a dozen.

    End of February, still using their 1-day unlimited internet, I noticed a big difference in the speed. Their internet key comes with a software that has a speed viewer so you get to monitor the speed of your connection. What used to be 2mbps drastically dropped to 50 kbps.

    I don’t consider myself a victim because I was aware. I think they finally decided to cap my data usage.

  12. Avatar for iztik21 iztik21 says:

    sa mga gusto pang magpakabit ng SUN Wireless Brokenband…

    basa basa muna kayo dito..

    http://www.tipidpc.com/viewtopic.php?tid=148559

    thanks! ^___^

  13. Avatar for jesa jesa says:

    nag subscribe ako sa sbw, nung una sobrang bagal, talagang almost everyday ako tumatawag sa sun para pagalitan mga csr, ng ginawa ko nilipat ko ng pwesto yung pc ko, sa ngayon mabagal pa din pero at least hindi na nag ze-zero bytes, nung una talaga 0 as in ZERO! nag sisisi din ako, imaging kung 2mbps mabilis na yon kung tutuusin! yun pala 20 kbps, na try ko ding mag ol pag pick, okay naman minsan, tyempuhan, tapos pag 6 am ng umaga mabilis naman umaabot ng 200-300 kbps, pero yung sinasabi nilang 2mbps parang malabo yon, kahit kailan hindi ko nagawang mag download, manood ng you tube tapos ayaw mag buks ng farmville ko! sa sobrang bagal ng connection.. taguig area pala ako..

  14. Avatar for josh josh says:

    gud day,nagsisi talaga ako kung bkit nagsubscribe ako s sun broadband,1 week pa lang me nagagamit wala na ang signal sayang p ung load ko, masama pa ang hirap kumontak sa customer service hay….,sana naman gumawa nman kau ng aksyon,f ala p aksyon dis week mpi2litan ak imbstgador tong problema pra aware lhat ang mga gusto mgka internet,pki check po mga n22log n mga tga sun sayang ung mga pera nmin,

    mandaluyong clubs,..

  15. Avatar for angelo angelo says:

    napapasukan ba ng virus ang SWB USB? kasi pag sinasalang ko ang usb tapos nag hu hung ang pc ko then auto shutdown na sya … ilang ulit ko na reformat ang pc ko pero ganun pa rin … nag pa try ako sa cust service ng sun pero ok naman sya … meron po bang ganito din and prob? please share … bukas papatingin ko sa tech

    paki email naman ako pag may same issue kayo or may idea kayo about my concern thnx tor****@****.***

  16. Avatar for mrniceone mrniceone says:

    bkit sa una lng maganda ung ung SWB? kasi 4wiks ko plang nagamit madalas ang bagal mag download ng files 2 digit lng, madalas pa nga nag zzero. hmmp!!! lagi ba my maintenance ang sun>>?? first day na gamit ko ok lng kasi mabilis.. habang tumatagal bumababa ang speed…// ano po b ang problema?

  17. Avatar for Anonymouse Anonymouse says:

    Being a former Digihell Dsl subscriber, hindi na ako nasilaw sa up to 2mbps offer ng Sun. Kasi naman na experience ko na yung Dsl offer nila personally. Back in the Digitel Dsl days impossible mag youtube or pede naman basta iwanan mo muna ng 40mins yung 5min video. Sa torrent, crap din; Ang hindi lang crap is opening a yahoo page which isn’t even 1mb in size. At least sa Globe Clearly stated sa Terms and Policy na may DL/UL capping talaga sila. Hurray for the absence of net neutrality. More power to Sun/Digitel

  18. Avatar for Oliver Oliver says:

    … and sana din nabasa ko muna tong post na before ako nagsubscribe sa Sun :(

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