A source from inside KGB Philippines sent a tip about the latest mass lay off of agents in KGB Philippine’s Sta. Rosa contact center. The head count — 600 and growing.
Employees that were affected came from the SMS Account (where customers sent in SMS questions and agents quickly reply answers pulled from research and online searches).
The news was came out last Monday (February 9, 2009) where people in the Sta. Rosa site were informed that majority of the agents will be let go. One employee recounts what happened over at PinoyExchange:
Patay ang halos lahat ng teams sa SMS Acct… Kahapon 9 Feb 2009, Parang nagmistulang funeral parlour ang KGB Phils…. After our 1 hour break, bigla kaming pinag log out at pinapunta sa training room.. Doon maraming teams din kami sa loob
Bigla na lang sinabi sa amin na kailangan na daw kaming tanggalin sa trabaho meaning “TERMINATED” na kami lahat (ANG NATIRA LANG AY TEAMS 1-8 AT ANG TEAMS 9-39 TSUGI LAHAT INCLUDING THE TEAM LEADERS)..(Sorry correct me if Im wrong with the figures this are just based on those tsugi persons that I have talked to yesterday). Hindi daw nila inaasahan ang mangyayari pero kailangan na mag MASS LAY-OFF.
More reactions and explanations were posted there.
It looks like KGB was banking on projections that their SMS service would grow so they were aggressively hiring only to realize demand went down over the last quarter and a lot of employees were left without nothing to do on their shifts. However, seems like 600+ heads are too many for a simple overshoot of personnel management. Obviously, the global financial crisis is once again the culprit.
KGB provides services for incoming calls requesting information about directory assistance, movie showtimes, restaurant reviews, traffic, weather and other information with clients in the US and the UK.
SA WAKAS!!!
Redundancy na rin…
Talagang matira matibay lang. Ang nainip talo.
To Alex Crisani.
Just a word of advice. Ask your lawyer friend the exact phrasiology in the Labor Code stating about this discovery of yours. Coz he might just be leading you on. It’s easy to say it’s illegal. But where in the Labor Code is his basis exactly? Or does he have other basis like actual cases? Ask that from him/her and post that here for everyone to read.
For the meantime, and this goes for everyone, be wary and wise with lawyers. Coz some of them ( I say only some) are opportunistic leeches and are just out there to milk you of your money, taking advantage of your dire situation and ignorance. Better yet, check their credentials, where they studied law, years of practice, the cases they’ve handled, won and lost.
Just my 2cents worth :-)
I heard something from a reliable source. Ung mga TLo binigyan na ng redundancy. Tapos ung mga SMS agents need not to worry about aanything. tuloy ung trabaho. Tanggalin nyo na ung mga worries nyo na ma TLO din kyo. Maganda na rin daw kc ung volume. God bless to all.
The TEMPORARY LAY-OFF this company imposed without the 30 day notice is very much ILLEGAL.
I did my own investigations and this company clearly violated the labor code.
“Be it Temporary or not the employees are still entitled to the 30 day notice according to the labor law.â€
“What the company did is ILLEGALâ€
Given this facts straight from a lawyers mouth is an amazing discovery and did some digging up with DOLE, I found that kgb passed a letter of notice to DOLE just the morning of the said lay-off. Meaning the they laid off their employees first before they passed the notice of LAY OFF to DOLE.
If i see anyone on the floor posting their entries while processing SMS, talo-talo tayo ha.
humanda kayo saking nagppost d2 while at work! wag lang kayo papahuli dahil aatungal kayo sa sama ng loob!
to TULO:
excuse me? and sino kaya ang epal? teka lang.. nakapag aral ka ba? well i think not.. kasi napakasama ng mga pinopost mo dito. mahiya ka kaya sa sarili mo.. eh kung sayo pnag-gagagawa lahat ng mga pnagsasabi mo na negative kay john, what would you feel huh? lam mo, papansin ka lang eh.. hay naku.. magkaron ka namn ng kahihiyan sa mga pinagpopost mo dito. mabuting tao yung sinisiraan mo.. kung wala ka rin namang matinong ipopost dito.. might as well, don’t open this blog anymore!
get a life!! and inggit ka lan cguro kay john.. hahaaha… loser!
guys TAMA NA!!!! alam kong may galit kayo kay john, sa totoo lng, ako din (dati..) …kaya lng sobra na un….tingin ko hiyang hiya na sya sa mga lumalabas na isyu.. :-(
*** to make both ends meet, stop blogging na lng ng mga walang sense na bagay.. panu kung kayo ung nilait at siniraan? di ba nakakahiya yun? nasabi nyu na ung gusto nyung sabihin, siguro tama na yun,,nalabas nyu na ung galit nyu..it’s time to move on..nakakahiya talaga ung nangyare..tsk tsk tsk…
—bukas na ang pinakahihintay na event ng mga TLO, dun natin malalaman kung anung mangyayari sa atin at sa mga natira..sana lng good news yon…. :-)
This thread is really getting out of hand. So much hatred is posted and I believe it’s not healthy anymore. To TULO and other guys there who are insulting peeps that are still employed, try getting a life by finding a new job. Hindi naman ata tama na yang ginagawa nyo na nagname-drop na kayo ng mga tao especially those from the management team. If you guys were really harassed & wronged by the people you just have mentioned above, why not confront them personally?
If this is your way of moving on with your lives, then so be it. I feel sorry for you (the rude ones) that you have to settle for this cheap way of voicing out your ideas and feelings.
For those who were asked to report tomorrow, 06 July at 5pm, I wish you all the luck. May tomorrow be a blessing and answer for each and everyone.
si jack na nag-comment na nakipagsex kay ********* ay isang halimbawa ng taong may tulo na, pero indenial dahil ang totoo siya si ********* hahaha may syphilis si john kaya sa mga nakantot niya kawawa kayo bulok na yang mga tutoot niyo
hay naku tulo siguro nakantot kana ni ********* kya ka ganyan. Bka nahawa ka sa iba at pinagbibintangan mu si *********. Alam ko babaero si ********* pero walang tulo un. Alam mu b kng bkit ko alm? kc nagalaw nya ako. oh anu inggit ka na naman. ang sarap sarap nya nga eh. pati sperm nya nga natikman ko na at masarap.
@perfect kayo????? msyado kng epal. bkit pnu mo nlmng wla nkatabi mo nb c panot? hahaha!
sa mga nag cocoment ng negative about john *********.. grabe.. over na!!! nakakahiya na kayo!! grabe kayo kung manira ng tao. how well do you know john?? kung manlait kayo kala nyo sobrang perpekto nyo! and para sayo, TULO! pano mo nalaman na may tulo nga sya?? bakit nakatabi mo na ba sya?? eh sira ka pala eh!
Si john Bueno? Kilala ko kung sino yung nililigawan niya…. Alam naman ata ng lahat sa floor kung sino sya.. clue? Girl sya.. he..he.
manahimik na kayong lahat. mga bobo naman kayo. pati ako. mga wala kayong magawa sa buhay nyo magpakamatay na lang kayo. sama na rin ako.
puro kayo bidahan ng bidahan. siraan ng siraan. eh mga bugok din naman kayo. parang ako rin.
ang magcomment pagkatapos ng posting ko na ‘to, mamalasin habang buhay, ,mamamatayan ng mahal sa buhay, malulumpo, at mapupunta sa impyerno pag namatay. DRAG ME TO HELL!!! PATI IKAW!
manahimik na kayong lahat. mga bobo naman kayo. pati ako. mga wala kayong magawa sa buhay nyo magpakamatay na lang kayo. sama na rin ako.
puro kayo bidahan ng bidahan. siraan ng siraan. eh mga bugok din naman kayo. parang ako rin.
ang magcomment pagkatapos ng posting ko na ‘to, mamamalasin habang buhay, ,mamamatayan ng mahal sa buhay, malulumpo, at mapupunta sa impyerno pag namatay. DRAG ME TO HELL!!!
si TL ko galing din siya makati. bakit andito pa siya? laki galit mo kay TL john.
@ haiz npkabobo mo. tagalog n nga dmo pa maintindihan. e2 pra mdali pra syo. isipin mo nlng kung bakit wla n cna ruth, mabs, hubs dyan? clang mga pioneer TL ng UK SMS n galing ng MAKATI. c ********* andyan p yan kc wla ng ibng ppnthan yan, pnu wlng alam kundi iasa s tdo nya mga gwain. tingnan mo pnggwa nyan s tl station. mg browse s internet at mgbasa ng mga walkthrough ng mga games.
@Kubuki hahaha! ampota my galit ka pla brad. hahaha! itanung nyo e ung anak ni john kupal *********. anu cnu p eepal dyan. akalain mo my anak ung panot n nano n un. no offense s anak nya, pro gnun tlga pg kupal ilabas baho bago p ulit mkpnghawa ng tulo s mga agents. ,,l,,
“clng mga nsa kumpanya wlang alam s mga ngyyari. my alam mga TL nyo, itanung nyo.” nu b tlga? my alam o wla?
at pwde b wg mong craan c tl john!!!