Telecoms

Globe breaks silence, explains Fair Usage Policy

Abe Olandres Editor-in-chief February 1, 2014 · 2 min read

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It seems Globe is the only one actively defending the telco’s Fair Usage Policy. In a recent release they sent out via Twitter, they explained the FUP in a nice little infographic.

Here’s the entire picture of what the whole throttling and daily bandwidth allowance works.

They’ve also pointed out that less than 3% of their subscribers do exceed the 1GB per day or the 3GB per month allocation.

The controversy broke out last week when Globe started actively enforcing their Fair Usage Policy, sending out text messages to heavy users informing them of the measures implemented once they reach the daily and monthly allocation.

It seems Globe is trying to wean the 3% of their subscribers out of their network. The strategy is to endure all the pain with restricting all those 3% of their subscriber base (and the huge possibility of losing them to a competing network), rather than wait for the others to enforce the same on a later date. It’s either now or later and Globe decided to take the heat first and get it over with.

Last week, we noted that both Globe and Smart have their ow versions of the FUP. Globe has 3GB stated on print while Smart has 1.5GB cap stated in their FUP. You can read more about it here.

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Abe Olandres

Editor-in-chief

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and is considered by many as the Father of Tech Blogging in the Philippines.

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564 Comments

datacap · 12 years ago

TCP IP PROTOCOL DOESNT WORK THAT WAY. THIS IS ALL BUT A MONEY MAKING SCHEME.

Bulacan101 · 12 years ago

Globe, I’m so NOT RENEWING MY POST PAID PLAN when it expires next month. KALOKOHAN ‘TONG FUP! IGB/DAY?!!! THAT’S NOT EVEN A MOVIE!!!!

dennis · 12 years ago

now, they are dictating how we use our phones? 500mb UK… 2g for US and Thailand? the one who did this research should be fired! STOP LYING GLOBE!

and what’s the matter with the stupid csr that they have?

oh well, my globe contract will end by february. should have never shifted to this shitty company.

asteegako · 12 years ago

how should globe protect their customers from heavy users to ensure everyone enjoys a quality experience…. UPGRADE YOUR FREAKING NETWORK AND QUIT BLAMING THE HEAVY USERS FOR YOUR SLOW CONNECTION! WE PAY FOR UNLIMITED SERVICE!

onggeo · 12 years ago

Kung hindi ako nagkakamali mas maliit pa ang allotment ng Smart compared sa Globe. So dun sa mga nagsasabi na lilipat sila, sige dun kayo sa 1.5GB per month. In fairness sa Globe and Smart unlimited nga naman yung data, mas mabagal lang pag dating sa certain amount of data.

lakan tutero · 12 years ago

Shut the fuck up, Globe. Shut the fuck up.
There’s no such thing as “valid explanation” when you just care about damn money while crippling and screwing your consumers.

drew · 12 years ago

already terminated my tattoo unli 999 plan

marc · 12 years ago

they deleted my tweet and i guess they blocked me.
haha, i posted a poster of them telling advertising a unli LTE.

Val Naval · 12 years ago

AYAYAY!! PALPAK NA NAMAN ANG GLOBE!

Cupid Soriano · 12 years ago

I don’t think the 3GB/month is fair at all since I paid for unlimited. Just downloading games like Injustice and NBA2K13. will eat up more than 2GB already. Office files and personal files like photos and videos I transfer to and from Dropbox easily takes up to 2GB a week. And that’s just my casual usage on my S4. I also do a lot of work that transfers files and sends attachments. Throttling and capping when they promised unlimited access at 3G and LTE speeds is not at all fair. I’m definitely complaining.

Agron · 12 years ago

I’m still wondering why put “unlimited” if there is cap?

Niknok Seyer · 12 years ago

3GB / mo is not bad.
T-Mobile offers a similar setup at 2.5GB / mo (though without the daily cap).
I’m with an AT&T family plan with 6GB shared (for 4 smartphones) and fortunately we’re not reaching our 6GB cap.
End of the day, it’s all about one’s mobile internet usage. The fair usage policy is just there to prevent abuse of LTE just to download torrents.

Lan_7inches · 12 years ago

kung ipagpatuloy nila ung gnyang Fair usage policy nila, Let’s insist na dapat wag na silang tumanggap ng subscriber dahil sa dami, hindi na kaya ng network nila!!!

hays · 12 years ago

simple lang gagawin ko
– i will not renew my contract
– i will advice my friend and on any blog na wag na sila mag globe

Ervin · 12 years ago

kung hindi naman talaga unlimited edi gawin na lang nila na per GB. for example kung ililimit nila na 3gb per month edi gawin nilang 999 for 3gb pero dapat kung 4g… pag nasa Metro Manila ka dapat 4G speed. sa ibang bansa may mga telco na walang unlimited pero dahil hindi sila unlimited ginogoal nila na fastest internet un maprovide nila sa users para makalagpas un mga users nila sa bandwidth limit. 4g network daw sila pero wala naman pinagkaiba sa 3g connection and minsan mas mabagal pa. Anu kasing magagawa ng 1million G pa na wireless infrastructure kung and backend nila is kupad broadband naman.

Lan_7inches · 12 years ago

WAG NYO BAYARAN si GLOBE!! Hayaan nyong sumakit ulo nila! Ok? ;D

jograd martinez · 12 years ago

Nagpost lang si globe ng ganito makareact na mga tao wagas… e kahit naman si smart meron niyan. Wala naman tayo magagawa diyan kasi impossed ng ntcyan to make sure other subscribers are not disrupted. I’ve been a subscriber of smart and globe for years and I must say, pareho lang naman sila may kakulangan at kagalingan, its a matter of customer service lang nagkakatalo.

Lyka · 12 years ago

beg to disagree! All-in plan Smart subscriber ako. i use lte of my phone, use it as hotspot, to download bluray-ripped torrents, like 5gb to 10gb/movie. my bandwidth is 10gb – 15gb a day, seriously. been doing this for 6mos already.

JP · 12 years ago

What they don’t get is you could easily get to the limit even with casual activity. Software updates, app updates, online radio, watching Youtube videos. Even purchasing and downloading content (music and video) from wherever. You subscribed to unlimited internet exactly for these purposes. So kung hindi mo naman magamit this way, huwag na lang.

What good is super fast speed if you can’t maximize it? If they intend na gamitin ko lang siya for email and other casual purposes, it doesn’t matter if I have LTE or a slower connection (but still generally good speed) as a 10 KB email would be sent without noticeable time difference (technically, may difference, but in actual usage, they’d all be sent “instantly”).

Tuko Moyinmo · 12 years ago

Sus. Meron FUP pero wala naman FSP (fair service policy). mobile data connections on this country are ridiculous. LTE connections get DIALUP speeds must of the time. Kalokohan.

Wewglobe · 12 years ago

Ganito na lang, wag na lang tawagin unlimited ang hindi unlimited kung di namantalaga. No problem sa data cap kahit prepaid basta wag lang lokohin customers. Data cap or wala mabagal pa rin naman 3g nila eh

leonard · 12 years ago

Seriously? 250-350 ang Cap ng company namin. COMCAST. US cable.phone.and internet provider! Don’t u dare use the word Globally!

perfect stranger · 12 years ago

mali representation ng data nila. pag naka prepaid ako syempre zero ang consumption ko sa data since may bayad. naturally more than 90% ang hindi nakaka 1GB per day. they should have limited their sample size to those who are actually subscribing to unli internet plans. pero syempre gawain talaga nila ang magbigay ng misleading information so long as it is to their favor.

ano ang sense ng pagiging unlimited kung sila ang nagdidikta kung saan mo gagamitin ang internet service (emails, posts, etc.)? LOL.

Jigga · 12 years ago

I realized that as well. Marketing bullshit.

Paulo · 12 years ago

I don’t really care about the 1GB per day cap. We have our home internet connection via wifi for heavy downloads. Even if it’s just 2mbps. & if i really have to use my phone’s internet. movies are only 700-900mb in YTS (used to be YIFY). I only use this for school & when I’m in the province & have to watch my youtube vids. etc. the real bummer is the 3GB per month allocation. Caps should only be applied daily. Not monthly. The 1GB cap per day is enough. 3GB per month is outrageous! I could use all of that in just a week! & yes there’s no LTE here in Antipolo. Speeds here are atleast 3-5mbps.

perfect stranger · 12 years ago

napaka selfish mo naman. di lahat ng tao kaya magbayad ng isa pang internet plan para sa bahay at isa para sa school/personal use.

SunCell Subscriber · 12 years ago

Edi makuntento yung mga hindi kaya mag-avail ng additional internet line. Access to the internet is a right, pero yung means mo para ma-access ang internet is a privilege.

mac · 12 years ago

anu ibig sabihin ng globe. ARE WE SUPPOSED TO USE OUR MOBILE PHONES FOR JUST FB UPDATE? TWitTER? AND CHECKING EMAIL?! para san pat gumawa ng smartphones? are they suggesting we subscribe to another line for home use para mag dl ng games and apps sa android ntin na anlalaki talagaa HOY MAGISING NGA KAUNG MGA EWAM JAN SA GLOBE HINDI NA PANAHON NG NOKIA SYMBIAN PHONES AT JAVA PHONES!!! KELAN KAU PINANGANAK???

lakan tutero · 12 years ago

Shut the fuck up, Globe. Shut the fuck up.
There’s no such thing as valid explanation when you just care about damn money while crippling and screwing your consumers.

johnonline · 12 years ago

Lol @ this article. Parang paid advertisement. Well, sponsor ata ng yugatech ang globe kaya walang kwenta rin yung article.

Gino · 12 years ago

Watch this and share. This greatly explains all the crap globe and other ISPs are saying about congestion. Its all about MONEY!
https://www.youtube.com/watch?feature=player_embedded&v=uyuIiG4c4Go

theSandies · 12 years ago

5GB cap sa HK. Globe network sucks kaya imposible na magkaroon ng 3GB overusage per month. di nila ma perfect ang 3G/HSPA+ nila.

Anon · 12 years ago

Smart also has a data cap.. its 1.5GB/month and also 1.5GB per day.. it already have been posted by Yugatech.. Globe has 3GB/month and 1GB/day.. so what will you choose?

meh · 12 years ago

Prepaid LTE is currently unlimited on Smart

ybeth · 12 years ago

Talagamay cap ang smart? 1 week na smart gamit ko heavy internet user ako pero ok pa rin nman ang speed unlike globe na maiinis ka gamitin kapay nareach mo na 1GB kaya pina cut ko na

jhepoyskee · 12 years ago

BTW Yuga/Abe, since you are one of the top tech bloggers na pwedeng maka influence sa mga tao, you should let them now na ganito ang globe, the future subs should know na 3gb monthly allowance lang and pag lampas ka na dun you will be kicked out to their unusable 2g network. Unlimited should be removed on their marketing sales. Pero since isa ang globe sa mga sponsors mo(sana hindi) sana kampihan mo yung mga readers ng blog mo.

Squirt · 12 years ago

that won’t happen. may nakukuha yan sa globe, sa readers wala.

anonymous · 12 years ago

Grabe naman yan.. may fair usage policy pa. ang bagal na nga ng internet sa pilipinas tapos lilimitahan pa ang data usage.

wewet · 12 years ago

Fuck you Globe and whoever will defend them!!!! Fuck Globe!!! #globeisnowshit

Sonny · 12 years ago

After my 2-year contract I’m going back to prepaid at Globe and switch to postpaid at Smart. Smart is the better choice if you like LTE so don’t get too stuck at something you feel bad with. “Move on” ang tawag dyan :)

iskalibur · 12 years ago

sana lang kasi padamihin nila ang LTE towers nila para yung mga 4G phones di kumokonek sa 3G network. sasabihin na congested ang 3G network syempre pati ang naka LTE phones dun din naka connect. and 3GB per month. di enough yun. sa laki ng files ngayon kahit pic sa FB ilang bytes na ba?

milo · 12 years ago

in defense of globe and smart, i subscribed to their 1 gb 30 day always on promo, after 30 days i still have half of the data i subscribe for still unused. i think for personal use using a smartphone, i’m good with 500mb a month. just using to access fb, post to instagram, browse, and accesing my work email. i have a wifi at home from other provider too. it will only become an issue if the service is used as everybodys point of access at home or in your group i guess. just saying.

Globe employee · 12 years ago

Same here Im on 1GB data plan monthly powersurf and I used up to 700mb then I havr PLDT myDSL at home, so quit whiningpeople ganun ang gawin ninyo

Kunsel · 12 years ago

Nakakainis tong infographic na to. Buti sana kung consistent and reliable ang speed ng globe! Yung prepaid ko na na naka subscribe sa 1GB for 30 days sobrang bagal e. Simpleng mobile site lang madalas pang webpage page not available? Tapos yung postpaid ng officemate ko LTE signal nga di naman niya magamit ng maayos. Typical subs siya na mostly IMs ang gamit. Di siya nag ddl ng torrents. Ayusin muna ng globe dapat stability issues nila bago sila mag impose ng ganyang harsh restrictions. Buti na lang unlitxt lang postpaid plan ko sa globe. Sakit niyo sa ulo!

ernest · 12 years ago

This is stupid. There are times when you really need to spend more than 1gb or 3GB/month of data.
The problem here is that they advertise their service as ‘unlimited’ and failed to highlight the data cap on their tv ads, brochures and in their website.
This is not unlimited, 2G is too slow for watching streaming videos or even downloading anything. It’s like they are restricting you to use facebook or your email only.

I’ll be leaving globe after my contract is up.

kasag · 12 years ago

Ang ine-endorse nilang unlimited is 3g at LTE. How the effing hell would these services be unlimited if may cap?

IC DeaDPiPoL · 12 years ago

97% when a lot of people are still using feature phones. In addition connecting via data is quite difficult compared to smart which might account for the 3% being able to connect

yankeegirl · 12 years ago

If there’s only 3% excessive users, then why limit them? You earn more than enough from other subscribers who are not able to maximize what they are paying for. You are worst than robbers Globe!

jay garcia · 12 years ago

Bakit sakin, inunsubscribe nila ako automatically sa unli ko after 25mb usage? Kalokohan naman to eh.

Migs · 12 years ago

F u stupid Globe!! Sobrang bagal na nga at konti ng LTE sites, may ganito pa. Pag natapos talaga line ko mag Smart ako at least mas reliable LTE kahit province. Jusko!!

r3JAM · 12 years ago

97% of postpaid subscribers do not reach the data cap limit since majority of the subscribers may not have a data plan as their purpose of getting a line may not be due to mobile internet. What Globe should do is study the usage of people who have availed their unlimited data plan. The fact that they are availing the unlimited data plan means that they use the internet a lot.

Welsh · 12 years ago

Hehehe…. I agree… 97% of their subscribers do not exceed because these subscribers dont have Data plan……

Ito nanaman ng one of the magic trick words ng Globe.. In short sa tagalog “palusot”. =)

jhepoyskee · 12 years ago

Lol at that 2g infographic. Di.nga ako makakuha ng feeds sa fb/twitter/waze/mmda app and sa email ko on their 2g network. Simple lang yan lets inform future users na stay away from globe. I have dine it by sharing it to my friends. The option is to live more. Sana lang hindi din mag ganito ang smart.

john · 12 years ago

tangina alam talaga nilang 97% of subscribers di makakagamit ng 1GB. kung makukuha lang talaga namin ang inadvertised niyong speed para sa LTE at 3g, kulang pa yung 1gb per day. alam niyo na talagang di namin magagamit ang 1GB kasi sa sobrang bagal ng internet niyo. swertihan nalang kung makakagamit kami ng 1-2 Mbps na speed. pare pareho lang kayung Globe at PLDT mga swapang. epekto na yan ng duopoly eh. kulang sa competition kaya kaming mga customers ang nagdudusa.kung di lang sana nabili ng PLDT ang Sun siguro yun nalang ang pag asa natin para sa mura at mabilis na internet conection.

lolwut · 12 years ago

No matter how much sugarcoating and endless explanation they do, it is still bottomline greed. They enforce the FUP to force and instill to their subscribers that we are not paying enough. They want to create the need to avail of higher caps on higher plans. This is just a premise, give it a little time and they will introduce a new postpaid plain, higher data cap but ridiculously expensive. I say we boycott these mofos now and show them who’s boss.

Nismo · 12 years ago

Ang linaw naman kasi sa advertisements nila. Unlimited LTE. Tapos iibahin nila gagawing Unlimited 2G. BS loopholes! Blatant False Advertising.

Data Cap around the world? Watch this: http://www.youtube.com/watch?v=uyuIiG4c4Go

Those greedy companies can’t get enough.

capiscrap · 12 years ago

FUP= Fuck U Policy! #CAPisCRAP

Meh · 12 years ago

The answer is clear, don’t use globe. They are greedy and don’t even have much of a network. The have very few LTE locations. Maybe this is a sign that that can’t build a proper network

lemet · 12 years ago

kaya siguro wala pang globe LTE dito sa amin kasi tinigil nila ang pag upgrade ng mga cellsites nila para di masyadong madagdagan ang traffic basta dumami lang ang subscribers na lolokohin lang sa huli

Wow · 12 years ago

Just wow. Monopoly at it’s best. When will data-cap in this country end?

phonebuddy · 12 years ago

Pano na ang facetime kay sweetie? Pano na ang good morning? Kumain ka na ba? Good night?haha buti na lang d kami globe. Dpat naman kasi globe ebenta nyo yan ng tama. Per MB nlng para klaro. Bibili pa rin naman ang tao nyan basta tama ang sinabi nyo. Kesa sa bebentahan nyo ng halo-halo tapos puro yelo lang pala.

chris · 12 years ago

haha nice one phonebuddy. and yes very true, pano yung mahilig magyoutube and other media heavy usage. pinagmuka pa ng globe na guilty yung subscriber, muthafuckas hoho