Apple finds manufacturing issue in some new iPhones

Diangson Louie October 30, 2013 · 1 min read

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Got the new iPhone 5S? Great! Experiencing battery problems? I hope not. Apple has just confirmed that they have discovered a manufacturing defect that is affecting some of their new iPhones.

Apple spokeswoman, Teresa Brewer, has confirmed to New York Times that they found a “manufacturing issue” that is affecting a “limited number” of iPhone 5S units.

iphone5s-space-gray

“We recently discovered a manufacturing issue affecting a very limited number of iPhone 5S devices that could cause the battery to take longer to charge or result in reduced battery life,” said Brewer. She also added that they are “reaching out to customers with affected phones and will provide them with a replacement phone.”

touch-id-iphone5s

The NY Times pointed out that a manufacturing issue is different from a defective battery.

Apple did not disclose how many of these iPhones were affected. As of last month, the Cupertino-based company sold nine million new iPhones in their first weekend of sale.

In other news, Globe and Smart are set to release the iPhone 5S on November 15. Let’s hope that none of their iPhones are carrying the said issue.

{via} {source}

iphone 5s battery problem iphone 5s manufacturing issue

Diangson Louie

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This article was written by Louie Diangson, Managing Editor of YugaTech. You can follow him at @John_Louie.

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50 Comments

TacticalNinja · 13 years ago

Just don’t forget to remove your saved thumbprints from the device before attempting a unit replacement.

fanatic · 13 years ago

thats so good of apple, kaso hassle pa pupunthan mo pa sila aasikasuhin mo pa. dapat from the start ayos na first impressions last, parang LG G2 ok na mga features tgal pa ng life span ng battery. overall perfomance is absolutely great

chidori · 13 years ago

i agree with you, kht maganda ung customer service palpak na sa simula aasa pb ako ulit? wala na nasira na ung trust hahahaha

rockz · 13 years ago

Tignan natin pag masira yang LG G2 nyo, lets see how LG provides customer support..

The defect on the iP5S is very limited so basically not all device are affected at least even though outside of the 7 days or 30 days replacement (depends on the seller), they still going to replace you a brand new iPhone.

I’m glad Apple admits its mistakes plus provide adequate action compared to other manufacturers (cough LG cough) who will just investigate further until you get tired of waiting w/o them giving you a replacement phone (temporary or permanently).

In general, I prefer outstanding after sales/technical support than getting just a good phone w/o having basic support at all.

fanatic · 13 years ago

eh bat nagalit? meron ako nbasa sa LG fb page me isang kakabili lg ng G2 tas nahulog nia e tumama daw sa parang bakal tas nabasag, ang gnwa ng LG eh pinalitan at inayos, ano galit pdn?

Haters gonna Hate · 13 years ago

ayan research kse muna bago magsalita rockz! d ung puro salita walang basis, wala namang bago jan sa iphone mo, eh ung G2 daming bagong features na wala kayo (cough apple laos cough)

diorarat · 13 years ago

LG.. Hindi ba yan yung company na naglabas ng kauna unang dual core android phone na hindi na naupdate ng android kahit flagship phone niya yun? Ang G2 ba sure ka makakakuha ng android 5.0 paglumabas? Poor product support LG for such a good phone.

wew · 13 years ago

mga bobo walang perpektong aftersales service…pero overall maganda ang service ng mga wellknown brands mapasamsung,lg o apple man yan.ngaun kung ung iba eh nagkakaproblema isolated case lng un at sa kabuuan eh maganda.

mochi · 13 years ago

will fair usage policy still be applied when you use this?

mochi · 13 years ago

sorry this is for the connectify article

abuzalzal · 13 years ago

Sa laki ba naman ng pinapatong nila sa iPhone aba’y DAPAT lang na maging maganda ang after – sales nila.

rockz · 13 years ago

This is why Apple are a bit expensive than the others. It all boils down to customer and after sales/technical support.

thecorrescode · 13 years ago

Every gadget from Apple deserves to be used like these:
http://www.theblaze.com/wp-content/uploads/2012/06/Apple-G4-CUBE-Tissue-Box-375×500.jpg

thecorrescode · 13 years ago

And this:
http://farm3.static.flickr.com/2799/4017554926_ece25a173e.jpg

LOL

junpei kawada · 13 years ago

are they using Lithium Polymer batteries? that’s the issue, I guess.

Iphone · 13 years ago

crApple iPhoone 5S

infamous · 13 years ago

Sounds like a Quality Check fail for me. I’ve got the feeling that the manufacturing process of iPhone 5C and 5S may be rushed. Not to mention, there are several reports stating that some interns were forced to build the iPhones in the assembly factory.

jay · 13 years ago

Nobody is perfect, at least they admitted it and they will replace your phone! yan ang premium after sales service :-)

Miss Call · 13 years ago

Wait a minute. QC and QA are Apple’s selling point. Now it’s not about Quality but after sales, being not perfect, and admitting it? Isn’t it only normal for ANY products with manufacturing defect to be admitted by any manufacturer in any industry to be replaced or else the manufacturer will be slapped with a class action lawsuit? Is the reality distortion field that effective?

anokamo · 13 years ago

tanga kasi

Lourraine · 13 years ago

That’s a good after-sale service. Unlike Samsung, defects are already apparent and rampant but never admits. Poor quality and poor service in one.

Diorarat · 13 years ago

I strongly agree with you. It’s such a waste that Samsung could make great products (hardware & software) but has a very lousy device(hardware, software and technical support). Apple on the other hand has a fantastic support even though it’s hell too slow. I got to replace my 5 year old defective 1st Gen ipod nano for the 2011 watch like model.

2010e · 13 years ago

NO IT’s NOT NORMAL. I have a Samsung Galaxy S3 before at karamihan ng S3 may issue sa scrren. Black spots na visible kapag madilim. Ayaw nga palitan yun eh kas “normal” lang daw yun sa S3. LOL. Buti na lang at inaway ko ng sobra yung service center kaya napalitan. Take note pasok pa naman yun sa one week replacement ayaw pa nila palitan.

Another example yung sirain na charger ng mga Samsung devices. Hanggang ngayon tapos na warranty di ko na napapalitan. hahaha.

Techie · 13 years ago

un nga ehh ung samsung s3 ko 1 year pa lang nagaautomatic restart na, ni hindi ko man lg un nalaglag ni isang beses :|, bibili nlg ako ng bago may mga nabasa rin akong articles dito na nakaka curious any thoughts on LG G2?

ace · 13 years ago

hmm for now i recommend LG G2 i also read some articles that its the new best smartphone in the world they are the only one with buttonless sides feature, also the rear key button is very convenient.