Chris from Performancing.com posted a nifty entry about what makes a great blog. He lists the top 10 ingredients of a great blog:
- Credibility
- Authority
- Passion
- Personality
- Reliability
- Empathy
- Reality
- Unique
- Timeliness
- Membership
Of the 10 he mentioned, I took the “Membership” part more seriously. I believe that interaction within your blog is most essential — it’s like chatting with friends, colleagues, neighbors or the people you casually meet in the elevator.
I met a lot of people thru the internet and I am expecially excited whenever I get the chance to personally meet these people. My blogging has brought me to heights I never thought I’d be a year ago, inspire other people, share ideas and help out in any way I could. You just can’t imagine the number of emails I get, text messages, phone calls and opportunity meetings all because of my blogging.
I myself had a horrible experience with PLDT and PT &T. They are (specially PLDT) as huge company who just collect money from their subcribers and dont give a good service in return. I actually had a cafe before and had a horrible experience, too much to hold on. They dont value customer service at all. They only care for the money that we pay for them. They are even insisting that we have to pay even with no service. What the heck!
Please visit this blog too:
http://togetherwearestrong.blogspot.com/
you can post comments there too.
God bless everyone and hope we can find a company that really value the meaning of customer service!
haaayzz…same problem here. their site says customer help is 173 when actually it’s 172375. it’s not even 24hrs coz, during nighttime, all you’ll hear are their jingles and a recording saying, “your call is important to us..blah…blah” and nobody even answers. great sales and promo campaigns but support sucks like hell!!
You are so right!
Since I started blogging too – I run my own design studio as a freelancer – the blog is related to client work that I do – enquiries and engagements have gone up – I too get a lof of phone calls regarding fresh opportunities and I can imagine that without my blog(s) [ I write three lbogs on separate subjects ]- I probbaly would have never ‘met’ any of the people I currently interact with!
It’s cool!
But my first attempt at having a ‘good’ blog is my design studio blog [ I am not sure it gets a high score an all the above 10 points but it’s definitely getting there! ]
Thanks for sharing!
Naina
The design blog that I’m talking about: www.aside.in/blog
iv read ur column last nov.14 re: dsl disaster.i am an ordinary govt employee but with the help of my sister, i was able to convinced her to put up a small internet cafe. from the very first time iv applied for pldt services, not only disaster but a tragic disaster, so to say, were my experienced with them. first on pldt business tel line, the dsl services, the promo they offered and now dsl services connections, the technical people and their helpdesk(24 hours kuno, but alas, u have to consume long hours b4 u will get connected). it is until now im waiting for their technical support to look what really happens in my shop on why my internet connections often got an intermittent signal. it has been almost a month when i first complained, i know my complaints were recorded and its always like that, they will bring it to the attention of their technical support team, to date no one showed up. i cant elaborate more on what really has transpired during my first encounter with the pldt people, but i also felt what uv experienced with their kind of services. ur right in saying a class suit should be filed against them. i just want to air my grievances and i was a bit tired of talking with them regarding my problem. thank you and more power.