BDO Cash Card ATM Serious Defect

That’s very bad news… now let’s see if Philippine banks values the Philippine Blogosphere as their source of information.

I just hope this information reaches BDO management first, before any thieves lurking around read this information.

Got here through Shari’s blog. Nice and I think I learn more stuff from here as well

If thats true…thats a super major defect.

now all we need is malicious intent :D

@JC
I don’t think Chinabank has the same defect. Well, I can only say that because nothing like that happened to me earlier this day on my ATM.

“BDO is gunning to buy Equitable-PCI Bank 100% to compete with Metrobank and BPI ”

BDO is gunning to buy Equitable-PCI so that all credit/debit card transactions in SM dep’t stores and SM malls (yes, even the locators/tenants) will go through them (most currently use Equitable to process card transactions). It’s going to be a monopoly! :)

“But they’re already in the process of merging, right? So that monopoly may actually come sooner than later.”

Oh, yes. I do believe they already are. :)

Why make billions, when we can make millions? Muwahahahaha. – Dr. Evil

Sad to hear that is really alarming and freaky I guess swith to other backs is the only remedy I can say

Thanks for blogging about this. I just reported this to BDO via their e-banking service.

hey i seriously got scared coz our payroll is banco de oro… i went to the atm and used my bdo cash card and it asked for my atm pin. was not able to do even balance inq without my pin

letse ni BDO! cge lng unavailable, transaction cancelled…ako balance nakuhaan pa gyud ug 1K…letse talaga!!!!!

how’s that?
well, i’ve already tried it
but i can’t do a transaction
without my pin.. hey, i’m not from bdo
by i do have a bdo cash card..
i registered a 6 digit pin
when i activated my card..
maybe you didn’t registered a 6 digit pin..
its different from your mpin,,

will i get back my debit money from bdo? my remittance card is from Wells fargo, i used dbo atm machine service but it was debited.. how can i get it back?

FYI lang po…
Please check your money before you leave after you withdraw in a bdo machine kc baka punit n ito at di n rin nila i2 papalitan ng bago. So this is just a warning to you guys!!!

maybe, you did not put a pin. It’s not possible dude. I tried it.

BDO sucks!
During pay day almost all of there ATM’s are offline, if online it could not disperse a cash. Anyone experience bad services from BDO?

honestly i dont like your system policy…. you ‘re a very selfish bank that I ever know….you dont have a good customer service and system management….I regrets to join in your your bank….. and now I know I would like to transfer my transaction to other friendly bank and have a good customer service ……How i wish your bank will be bankrupt which better for you bdo……I hope so….

guess what!!!!!!!!! BDO is a crap!!!!!!!!! if ever you are planning to make transaction with BDO, better yet make hesitation, or never ever do it for the rest of Ur life!!!!!!! there system is really been so DAMN!!!!!!!!!! BDO could never be trusted………. they possess these system which is not reliable…… how could they make those better ways they have said for all of their commercials?…… BOOOOOOOOHHHHH!!!!!!!!!!!!!!!!!!!!!!!

I have transaction with BDO over at their ATM machine, I am supposed to withdraw, my balance has been deducted, but my money didn\’t came out…… IS THAT WHAT THEY COULD CALL AS BETTER WAYS?………. SHUT UP!!!!!!!!!!!

5 DAYS INVESTIGATION IS WHAT THEY HAVE BEEN TELLING TO ME, TO DO THE INVESTIGATION AND GET THOSE FEEDBACK!!!!!!!!!!!!

THE LADY ON THE COUNTER, SAID YES IT IS TRUE THAT THE TRANSACTION HAS BEEN DONE BUT NO MONEY CAME OUT!!!!!!!!!

SO?… IT IS PROVEN,,,,, THAT I AM TELLING THE TRUTH!!!!!!!!

WHAT MAKES THOSE INVESTIGATION TOO LONG THEN?….

THE TELLER POSSESS THIS REASON:

\” WE HAD MADE THIS TRANSACTION TOO LONG TO MAKE SURE THAT u ARE MAKING UPDATES FROM TIME TO TIME, IN THIS WAY, WE COULD BE SURE THAT u ARE TELLING THE TRUTH MAM\”

whaT?…… IS THIS THERE ONLY WAY TO PROVE THAT i\’M TELLING THE TRUTH?…..

c\’MON……….

what they kept on telling me when I am calling them almost everyday?>???????????

\”WAIT!!!!!!!!!!!!!!!!!!!!

HOW LONG WOULD i WAIT?????????????

FOR MY ENTIRE LIFE?????????????????

BDO???????????????????? bANKRUPT DE ORO…………

FOR ALL OF YOU GUYS…………..

ALWAYS KEPT OUT TO BDO!!!!!!!!!!!!!!!!!!

UNTIL NOW I\’VE BEEN WAITING FOR MY MONEY………… ALMOST A MONTH!!!!!!!!!

Banco de Oro (BDO) was known to be the largest lender here in the Philippines but could you imagine a universal bank that sucks?!

BDO really sucks!! I got my worst experience when a bullshit ATM machine ate my P6K Cash Card account load … Until now the money was still not returned yet… I have called the toll free, the first time I called; an agent told me that processing will took 5 days of investigation and gave me a reference number. After 5days, I called to follow up my account; unfortunately, the agent told me that there’s no feedback yet and added 2 more days to wait. After 2 days, I called again but the agent told me to call back by tomorrow. Again I called, but same reason; the agent told me that there’s still no feedback. She told me to wait for an SMS that will be sent to me, but I haven’t received any SMS. Again I called, and the agent just repeats what has been the reason earlier. I feel so tired calling all over again and I can’t remember how many times I did just to get my money back. It’s almost one month already and BDO haven’t returned my money yet. I don’t know how and why it goes like this! To think, they got their system and they can easily track all transactions and I believe one day is just enough. All their branches were just like dummies! When you approach to them, they’ll just give a phone and let you talk to a call center agent! Very stupid! Could a call center agent fix this up and return the money on my account?! I feel like I’m bursting already while talking on the phone. Every word I hear was just the same. Where is reliability in their services? The agent also told me ones that the number of calls I made for follow up was part of the investigation. Does she mean it like a proof that I am really not just making a story? Oh c’mon! How I wish to have a gun and say, “CAN I SHOOT YOU MISS?”

I have lost my patience already. They got plenty of alibis. They brought to much hassle in me and in my work. Do they want me to call every day?!! How could I? I have my work and I can’t have time to call at their toll free every day. I’m not really happy with what BDO had done. I need my money back… I’ve got several bills and rents to pay. I need to pay my boarding house and my internet bills. BDO is making a bad day for me… And yeah… BDO is really the largest! The largest provider of INCONVENIENCE! It sucks!!

ang tagal nang investigation kahit may “HARD COPY” report sila sa mga hindi na-dispense withdrawals!! infact, 2days waiting would be enough but here I am, almost a month of waiting…
BDO WALANG KWENTA!!!

really? naku, kaka-open ko pa naman ng atm account at bdo. ask ko pala, di ba yung account number yun din yung nakalagay sa receipt na binigay nila nung initial deposit? yun din kasi yung number na nag-appear dun sa confirmation letter they sent me days after i opened an account. metrobank kasi ako dati. ilang digits ba yung account number sa atm nila?
thanks so much.

after reading all ds comments,i felt sorry for myself, coz up to now i didnt get my money back. i did use a BDO atm machine too, no cash dipsensed, no receipt came out.

This sure is gonna be a long comment page. I have an acct with EPCI before and it was alright. But around the time that they changed to BDO, I completely lost the energy to continue banking with them. The conversion was tricky, online transactions were unreliable, … good thing i didnt lose any money on them yet.

NBI might not be a very bad idea, or imbestigador program kind of thing, perhaps? better get their acts together you know. and inform other people.

thanks!

Speaking of BDO.. have you guys heard about their newest selfish policy??? Men, you can only withdraw in the bank where you opened your account with..If you make over the counter withdrawal to other BDO branches they will charged you a 100php within the area code outside the area code is even more 200php…WHAT??? One of the most important things in choosing a bank is how many branches they have so you can have the convenience of withdrawing from any branch. However BDO is penalizing customer for the very thing they chose BDO for, which is having the convenience of using any branch. BDO shouldn’t be discouraging people from using different branches, they should be using the benefit of using different branches as a selling point.

BDO… We Find Ways…

…yeah, they always find ways para lokohin ang mga depositors. since i got my ATM on February, 2008 for our payroll, i noticed that EVERY PAYDAY all of their ATMs are offline. so kami ng mga officemates ko kailangan pang magwithdraw sa ATM ng ibang bangko. buti nga sana kung ganun, pero kadalasan, yung buong network nila ang offline at kahit sa ibang ATM ka magwithdraw, hindi pa rin pwede…

hindi ko alam kung anong klaseng “style” ang ginagawa ng BDO na i-offline yung mga ATMs nila every payday. i would understand that there might be a system upgrade or glitch kung ilang beses lang nangyayari, pero PALAGI na eh…

sana ilipat na yung payroll namin sa BPI!!!

To Homer Y. Lariba:

Hi! i think u have to visit your Landbank branch or call ur Landbank customer service to report the debit by error. it happened to me few months ago and i reported it to the customer service of my bank.they returned my money, 5 days after. i hope this helps.oh btw pls dont post ur personal info like ur account number on public blogs :) just an advice ^_^

I’m still upset about my bad experinse sa BDO ATM in Sm Cebu. Nag withraw ako ng 3TP I did not grab quickly and then kinain uli ang pera.I ask someone from the BDO bank and she give the Tel# to call.. I’m been talking to a machine for long time now I give up. Na TY tuloy pera ko..WHaaaa maaa

really creepy!!! my cash card got snatched,,.
and i’m hoping there’s a pin REQUIRED.. damn..
i have the same sentiments,why it’s always offline on bdo atm machines on payday…*Pissed*

Well BDO SUCKSSS! Some of my office mates too got the same problem their money has been stolen online and its been doing that for three forsaken months. And what so funny is they do acknowledge that this things happen and they cannot dispute of the transaction but it seems they are not doing something about it. Now my company is planning to let the authorities involve.

By the can you help how to get back my money?

anyone..

costumer service says that my money would return in 24 hours to 5 days.. is’t true.
base on your experience.. is that correct..
well wil i claim it?
how?
just give your friendly advice

Guys, if you have problems with the bank they wont listen to you unless you complain directly to the BSP.

F**k F**k,

Im in the same shit too. Last night my wife is scheduled to have her MRI, and we did a drop of one of their fancy ATM (Cebu Branch) to address the bills needed for the examination. And guess what, after doing withdrawal transaction, 3 minutes passed the screen is still displaying “Processing Transaction….” and then BAM. BAM. BAM. the atm card is the only thing that’s dispense. what the F**k. The first thing I had in mind is to report the stupid situation on the branch where the ATM located. I guess what here’s what I get from the girls from BDO “Sir we dont resolve that issue even if you did use our ATM. you need to call the toll fee 1-800-1063-18000 press 8 then press 0″ And then silly i obliged (thats only way we can do for the helpless poor) GUESSSS WHAT. its been f**king hour I still i was put on hold on waiting for a reps to get your call”.

Come on BDO, I have been a client for 2 yrs now, and this is not the freakin first time did happen to me.

ALL YOU GUYS HAVING THE SAME PROBLEM. Dont just rest your case on when they returned your money back..

bdo sucks, i regret opening a savings account with them grrrrrrr, super magnanakaw, kinuha ang 500 pesos ko, sa isang atm ko savings account din, and the other one 400 pesos sa isa ko pang savings account, ayaw ko na lng magreklamo im sure d na yun mababalik, kung sino man mag oopen ng account sa bdo wag na lng sa iba na lng, i heard from my friends metro bank daw pero iwan, sa allied bank oking oki ung cash card hindi nagnanakaw hehehe BDO MAGNANAKAW! ausin nyo naman service nyo, ang fanget fanget! mahiya naman kau! d naman namin ninajaw ung pera namin!

Now my plan is to open a new account on other bank and transfer my money to that account because my BDO card was used by our company for payroll…If I can convince our company I’ll ask them to transfer our accounts to other bank…EVERY PAYDAY OFFLINE ANG BDO…AND DAMI NGA BRANCHES DITO SA NAGA WALA NAMAN KWENTA…BULSHIT!!!!!!!!!!!!!!!

sseo trying

nAKU, sad naman..waaahh.. meron pa ba sa inyo ang naibalik pa ung money nyo?badtrip naman..

good afternoon…magiinqiured lng po sana ako kung howmuch po mg open account s atm..for saving lng po..thanks

This is a fresh blog!!! I also experienced this stupid BDO ATM machine in SM Molino,. They steal my 10K withdrawal. Guess what? until now, WALA PA YUNG PERA KO! It was happened last March 30, 2010. I withdrew 10k on that machine, after i press the confirmation button, nag appear sa screen “TRANSACTION CANCELLED”. my card ejected and my transaction receipt. No cash was dispense and dun sa receipt ko walang bawas. But the next morning i realized na na debit pala ako! DAMMNNN BDO! I immediately report to concern people. the same thing here that i read, walang silbi yung mga call center agent. maiinis ka lang sa mga scripted na sinasabi nila…. i hope my money will get back soon… ingat lagi sa ATM crds nyo….

ask ko lang po kung ganito din sa debit card nila???
kasi i opened an atm saving account, and they gave me an atm debit card T_T
please help!!!!

sigi mag file ka ng complaint para matigil nayang pag nanakaw ng BDO na yan. kasi ako din nawalan ng pera.

buti pa sau na ibalik sakin til now wala parin.

wala n hindi n ako umaasa…^X^

stupid naman ng nag start nito years back, nagpopost na e hindi pa nagtest. pressing ok before entering your pin does take you to the menu pero wala ka namang magagawa na changes or withdrawal or balance inquiry. maeject lang ang card mo dahil hindi pumasa sa security test ng PIN

isa ang BDO sa mga atm na hawak ko ngayon and I think pare-pareho lang naman ang mga ito. Nasa tao lang kung paano umintindi sa nangyayari

attn : Banco de 0r0 VMALL greenhills …

I have the same experience with BDO VMALL greenhills manila, im using my chinabank account I withdraw 10k no cash, nor receipt was dispensed in machine, transaction say it was over withdraw for the day .. thats why i was lil bit shocked because i know 20k is the limit to withdraw each day i stand a lil bit and thingking why? n i moved to int0 chinabank atm and its say im 0ver withdrawal f0r the dAY wtf is this? receipt was dispensed as well.The next mrning ill g0 again in VMall greenhills chinabank and c0mplain why i cant withdraw 20k in a day? they said u can try it n0w if still u cant withdraw tht am0unt n cme back again here…… but when im try its damn bullshit the 10k i withdraw in bd0 is deducted int0 my acc0unt its really disgusting s0 i file c0mplain t0 my bank they give me referrence # they said wait f0r a week it was happen 0n 0ct 2010 until n0w n0 respnce frm bd0 …. my bank says they see tht it was despence but wtf n0 cash and n0 receipt 0n it ….. I immediately went to BDO VmALL GREENhills but seems they n0t entertain me and they advised me to contact Maybank customer service so I did,. This case 0ver 1 mnth c0mplain ..and as s00n i arrived frm my h0liday in kl . i’ll file a legal acti0ns 0n this and put y0u 0n shamed 0n the media..

It’s a new feature of BDO. BOBO!..once na mag withdraw ka na or inquire ng balance it will ask for your PIN!

BOBO yan si bobo eh, nakikisali din naman alam pinaguusapan…bobo talaga

lipat na kaayo sa ibang bank…wlang kwenta tagala yang BDO kahit debit.cash card kahit credit pangit ung service nila sobra

wag ka na nga mag cash card, Panay na nga reklamo kacash card ka pa. mywallet ATM na lang gamitin nyo la pang hassle na ganyan, sa RCBC kayo magapply. pwede sa paypal.

mganda naman sa bdo

Akala ko nga maganda ang bdo. Yun pala mas-worse pa kesa ibang bank! Nung nasa saudi pa ako nagpadala ako ng 1k sr sa bdo account ko. D natanggap. Nung nagreklamo ako sa enjaz may error pala sa pangalan. So i rectified it. Ang name na pinalit ko, dun ako lagi nagpapadala and ok naman laging natatanggap. After 2 days d pa din natanggap, so araw2x akong bumalik sa enjaz para mangulit if bumalik ba pera or may mali ulit. Sabi sa enjaz wala daw mali sa system nila, kung meron mang error, sa part na yun ng bdo. Nag-exit ako after a week, nagpunta agad ako sa bdo sm cdo nag-complain ako. Ang error daw is christina abigail ang receiver’s name eh ang sa bankbook, chrisina lang. Sabi ko, lahat ng documents ko christina abigail, bakit christina lang nilagay ng teller nu sa bankbook. 2nd, matagal na ako nagpapadala sa christina abigail, bakit ngaun hindi tinanggap?! Gusto nila icorrect ko sa saudi. Sabi ko, excuse me, exit na po ako, hindi na ako babalik sa saudi plus sabi sa enjaz dito na daw yan icorrect. So nag-email ang supervisor sa main bdo at sabi sa main bdo magbigay daw ako proof na d ako babalik sa saudi. Eh nabusy ako mag-alaga ng may sakit, it took me two months para makapag-submit ng documents nung sept 2014. Wow kanina tumawag ang bdo sm at sabi binalik na daw ng bdo main ang pera sa affiliated bank sa saudi kasi ang tagal ko. I know, may kasalanan din ako pero alam naman nilang may issueyun bakit pa din nila binalik at bakit ang tagal nila mag-ffup?! Hi-tech na ngaun, puro email na. One month talaga?!