Blogging Call Centers
Over dinner last night, my friends and I were talking about call centers. I was asking a friend who’s an HR officer at Convergys if they are indeed the largest call center here in the country. I mentioned that a few weeks back, Inq7.net published some news about Cyber City Teleservices Limited claiming to be the largest one in the country. Convergys has a total manpower of about 8,000 today but they’re aiming for 24k by end of the year.
Anyway, to make the long story short, I mentioned that out of boredom/curiousity, I tried out applying for Convergys a year ago just to see how hard (or easy) their application process and interview were. I learned quite a lot about call centers because of that. In a way, the experience made me respect more “the profession” of being a callboy or a callgirl (figuratively speaking).
Now, I was thinking of spending some more of my free time doing rounds and applying to top call centers around here, review their screening process, make notes, rate them according to
salary compensation packages, working environment, etc., then I’d blog a series about it here or at PTB to include some tips and pointers on how to pass the battery of tests and interviews.
Sounds like a cool and worthwhile project, eh?