GE Money Bank ATM crashes

For the past week, all ATM machines of GE Money Bank went offline because of a system-wide crash. The bank has been frantically fixing the problem ever since.

The problem started when the bank scheduled a system update which resulted into a crash.

The problem is that, according to a source, all ATM card PINs have been disabled. Was at one of the branches a couple of days ago and saw people coming in to have their new ATM PINs released to them.

GE Money Bank released this notice to the public:

ATM services have been restored, GE Money Bank ATM cardholders may claim their new ATM PINs at their branch of account starting Monday, Nov. 3, 2008 for Metro Manila branches, and Tuesday, Nov. 4, 2008 for provincial branches. ATM PINs for payroll accounts may be claimed at their respective HR departments by Nov. 5, 2008. The old PINs are no longer valid. However, online services are still unavailable.

GE Money has close to 30 branches nationwide.

Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

https://www.yugatech.com

11 Comments

marhgil says:

16 years ago

ganun? nareset lahat ng PIN? so, wala pala silang back-up? or nagcrash din pati back-up. tsk tsk.
- Reply
BrianB says:

16 years ago

He he, I bank there.
- Reply
Christopher Quijano says:

16 years ago

Ouch. That’s a very bad situation. They should reconsider their backup plans. That will hurt their reputation there.
- Reply
deuts says:

16 years ago

I didn’t even know that there was such a bank. hehe
- Reply
L.A says:

16 years ago

Same here I didn’t even know GE Money Bank lolz anyway ATM stands for Automated Teller Machine, right? Why ATM Machines? Typo?
- Reply
Abe Olandres says:

16 years ago

@L.A. it’s called RAS syndrome.
- Reply
Bob Reyes says:

16 years ago

Up to know, their online banking facility is still down ;( can do banking transactions online :(
- Reply
Ja says:

16 years ago

LOL Yuga natawa ako dun at naghanap ka talaga ng lusot bwahaha
- Reply
John says:

16 years ago

This is a very lame bank to begin with and since it is a savings, sounds like they are weakening in the market or on the verge of collaps. I’m NOT a fan of the dismal institution.
- Reply
Angel says:

16 years ago

Just this morning I was looking for a near ATM along San Miguel Avenue in Ortigas, I saw this GE Money Bank, I ask the guard if the ATM is available, he took a peak inside and said yes. I then had a withdraw of Php 1000.00 and then while on the process it went offline and said transaction cancelled and no money was dispensed. I want to the next ATM which sa a Union Bank and had a balance inquiry, to my surpise it’s only 500 left from my remaining 1,500. I went back to GE Money Bank and said that the 1000 peso I withdraw earlier was debited while their machine went offline. They gaved me a form and asked me to fill it up, after that they said they will report it to megalink and it will take 2 weeks before they can bring back my money. 2 weeks??? The real problem is, alam pala nilang may maintenance sila pero hindi nila ininform yung guard at hindi naglagay ng offline sign! And just after my complaint, that was just the time they informed the guard not to let anyone use the machine regardless if it’s online or offline. Where do you get these dim witted bank employees?
- Reply
Davao Region says:

15 years ago

BDO acquires GE Money Bank

http://pinoybusiness.org/2009/05/31/bdo-acquires-ge-money-bank/
- Reply