Telecoms

Masalah OFW dengan Kartu SIM Globe Kababayan

Abe Olandres Editor-in-chief April 3, 2008 · 3 min read

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Seseorang teman lama mengirim email kepada saya mengenai masalahnya dengan kartu SIM Globe' Kababayan saat digunakan di Singapura. Ia telah mencoba menghubungi layanan pelanggan (CSR) Globe tanpa hasil dan meminta agar suratnya dipublikasikan di sini.

Kepada Globe,

Saya perhatikan di situs web Anda pada bagian Penawaran Nilai Postpaid Globe dan Penawaran Nilai Prabayar Globe bahwa Penawaran Pesan Internasional P1 dari Globe ke Singtel PREPAID Mobile Intâ€™l Text masih berlaku hingga 1 April 2008. Izinkan saya menjelaskan bahwa semua pelanggan Globe Kababayan di Singapura adalah pelanggan Singtel PREPAID.

Silakan jelaskan mengapa teman-teman saya dikenakan biaya P15 untuk setiap pesan yang mereka kirim ke nomor prabayar GLOBE KABABAYAN saya di sini di Singapura. Selain itu, baru saja saya kembali dari liburan selama 2 minggu di Filipina dan menggunakan ponsel postpaid Globe untuk mengirim banyak pesan kepada teman-teman Globe Kababayan saya di sini di Singapura, dan saya sangat terkejut melihat tagihan berikutnya.

Saya tahu bahwa SMS telah dikirim sekitar 15 Maret yang menginformasikan pelanggan Globe bahwa promo P1 teks ke SINGTEL telah berakhir, dan saya segera menghubungi Layanan Pelanggan Anda untuk memperjelas apakah ini berlaku juga untuk pesan yang dikirim ke Singtel Globe Kababayan, dan diinformasikan bahwa pesan ke Globe Kababayan masih seharga P1. Sayangnya, saya tidak dapat mengingat agen yang saya hubungi maupun tanggal pasti saya melakukan panggilan tersebut. Tebakan terbaik saya adalah antara 14 Maret hingga 18 Maret dari pukul 12 siang hingga 3 sore. Jika panggilan itu direkam dalam perangkat perekam suara apa pun, Anda dapat memverifikasinya di sana.

Saya juga tahu bahwa Anda memiliki promo baru yang ditemukan di situs web Globe Kababayan yang hanya berlaku untuk pelanggan Globe Prabayar. Ini bertentangan dengan informasi (yang salah) yang diberikan di bawah Penawaran Nilai Prabayar Globe di situs web Layanan Pelanggan Anda.

Akhirnya, apa saja opsi yang tersedia bagi pelanggan postpaid untuk mengirim pesan ke pelanggan Globe Kababayan di Singapura jika bagian Penawaran Nilai Postpaid Globe di situs web Layanan Pelanggan Anda juga tidak benar?

Saya menantikan jawaban Anda. Saya tahu bahwa sudah sia-sia mengharapkan pengembalian dana bagi mereka yang dikenakan biaya P15 per teks untuk mengirim pesan ke pelanggan Singtel Prepaid Globe Kababayan di sini di Singapura, tetapi saya menghargai klarifikasi lebih lanjut. Saya masih tidak tertarik untuk beralih ke Smart Pinoy (tidak pernah menjadi penggemar Smart) karena saya telah dengan nyaman menggunakan layanan Globe Anda selama satu dekade. Jangan mengecewakan saya sekarang.

Terima kasih.

Salam,
Chester

P.S. Teman saya Yuga dapat membantu Anda menghubungi saya. Saya memutuskan untuk memperjelas masalah ini dengan Anda karena pengalaman sebelumnya saya dengan layanan pelanggan Singtel sangat buruk. Dan justru pelanggan Globe yang benar-benar terdampak.

Saya memiliki beberapa kartu SIM Globe Kababayan yang saya bawa di sini, diberikan oleh Globe sebelumnya. Kartu-kartu ini datang berpasangan -- satu untuk OFW dan satunya lagi untuk kerabat atau orang terkasih mereka di Filipina. Kartu SIM Kababayan menjanjikan tarif SMS internasional yang lebih murah dibandingkan dengan tarif roaming standar dari sebagian besar operator telekomunikasi.

What is the cost for texts sent from a Globe postpaid plan to a Globe Kababayan number in Singapore?

Texts to Globe Kababayan are still at P1.

When did the P1 text offer to Singtel for international texts end?

The P1 text offer to Singtel PREPAID mobile international text ended on 1st April 2008.

Who does the Globe Kababayan SIM card connect to in Singapore?

All Globe Kababayan subscribers in Singapore are Singtel PREPAID subscribers.

React to this article:

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Abe Olandres

Editor-in-chief

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and is considered by many as the Father of Tech Blogging in the Philippines.

8,010 Articles

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110 Comments

april santos · 14 years ago

Please responce bakit nawalan ng signal ang sim ko wala nman pinadala ang globe na expired na sim ko pero kalod ko lang

Lincoln · 14 years ago

Hi.. May I ask if Conggo Africa is within the coverage of the globe OFW sim? Please email me asap to he****@yahoo.com.. Thank you GLOBE.

vida · 14 years ago

how can i place a call to OFW sim card in vietnam from U.S…tnx

hannah · 14 years ago

hello,
where i can buy OFW sim pack po?
kase pumunta na po ako sa globe sa sm, wala naman po…

yuki · 14 years ago

The weird thing about it is that i saw the clerk placing every sim card into her phone checking if it is working. Doesn’t it activate the services or something. She is supposed to insert it into the buyers phone. And that is why i think my sim card is not working plus. after reading all the comments here. I guess we were all fooled by false marketing. I’d rather buy a new phone abroad than waste my money again to Globe and Smart’s false marketing.

Maybe if they train their clerks to study about what their selling maybe there won’t be much complains.

Yuki · 14 years ago

I bought the OFW Family Pack because i don’t want to waste time registering for Roam Services. I was told by the clerk that i can immediately use it. But when i landed to Japan there is no signal at all even though it has 300php load. What happened to “you can immedaitely use it” the sim cards is 100php freaking 100php and i can’t even use it.

Marieta · 15 years ago

Dear Customer Service
I bought my SIM card when I went back home last March 2011′ My OFW SIM card expired. Can I reactivate my SIM Card?
OFW no.9279418455 and barcode no.4103 2215 1002 9083
Please advise me what steps I should do.
Awaiting for our reply ASAP>

Thank you,

Marieta

kmerc · 15 years ago

Choosing the the right OFW Roaming Sim Pack,
a very informative link, check this out

http://workabroadpinoy.blogspot.com/search/label/Best%20OFW%20Roaming%20SIM

Rb · 15 years ago

My loved one was on his way to the US on a short notice and we forgot to read up on using the roaming services of his prepaid sim. Long story short (which deserves another post), on the eve of his flight, we weren’t able to avail of Smart’s roaming so we went over to Globe to inquire on the OFW sim.

Mr. How-may-I-help-you-today was very helpful and accomodating. He did tell us that :

a. the ofw sim is ready to use abroad, no waiting time

b. the ofw sim can have 0 maintaining balance as long as we reload or call the sim once a month

c. only 80 pesos for 2 sims

and…

d. it would only cost us P1.00 to text
(at this point, I was like “Uy, good deal!”)

So we bought the sims.

When my loved one arrived on the states, the globe sim didn’t have a signal. Oh no.

Good thing my loved one has a spare Tri-band phone.

And then when my loved one texted… gasp! P15.00? Where did that come from?

So, main rant of this is, Mr. How-may-I-help-you-today:

a. failed to mention that you need a tri-band phone for this to work, and in some cases, like guam and other islands, would require quad band phones.

b. withheld (NOT failed-to-mention) information that sms from the US would be P15.00, not P1.00. He just stood there and smiled as we assumed that the world is not full of deceipt and false marketing.

Well, at least it beats Smart’s P20.00 per SMS.

Oh btw, this was in Globe megamall. And Mr. How-may-I-help-you-today is a 5’6″ish light skinned chinito early 20’s guy.

Marichelle Manguiat · 15 years ago

I bought a Globe OFW sim pack and sent the OFW to my husband in dubai. But when he tried to use it, it is basically dead… no signal… what should i do about it? should i buy him another sim roaming ready? can i still use the Family sim that’s still with me? please advise.

Prenilie · 15 years ago

I bought an OFW sim pack in the Philippines. I arrived yesterday in Australia. I just wondering if i can use a globe prepaid card (100 pesos) which i bought from the Philippines to reload my OFW sim. If i can, HOW can i put the credit on it into my OFW sim number? Thanks for your help

mike · 15 years ago

Boost your understanding CLICK HERE!

mike · 15 years ago

Fastest way of earning money.

yoy · 15 years ago

Globe Faith replied on Aug 10th, 2010 at 2:22 pm (33)

Hi, weâ€™ve come across this blog from 2 years ago and we are saddened to learn that you gained a bad impression on us because of this. If you still have any pending issue/s or concerns with Globe, you may reach us on Twitter (talk2globe) and Facebook (http://www.facebook.com/?sk=messages#!/globeph?ref=ts ), you can also email us on . Weâ€™d be more than willing to assist you. Thank you. Globe Faith
——————————————————

any other site that we could post our complaints? i can’t access facebook its forbidden in my place.

savier · 15 years ago

hello pls paki ayos poh ng sim ko dahil nwalan aq ng signal naka2inis nmn oh ilang beses na ngyari skin 2 eh…..nkakadla na ang globe sim nyo eh lage nlng ganito nwalan nanaman aq ng signal d2 sa abroad.

Gary · 16 years ago

Maybe I can help to clarIfy to all. I went through the same problems as most of you so let me explain what you can do.
1. Buy Globe or Smart OFW Family Sim Pack in Phil. There will be two sim in the pack one is OFW SIM & other is FamIly SIM. Globe OFW SIM comes preactivated roaming. For the OFW sim In Singapore. Better to choose Globe. Later below will explain why. Both OFW Sim receptions are good.
2. You keep the OFW sim to bring along to Overseas. Family Sim you pass to loved ones in Phil. They must use it immediately to make sure both SIM can be used.
3. I can receive & make call & txt in Phil even using the OFW SIM but once u arrive overseas only use the OFW SIM to receive txt/SMS.
4. In Singapore & maybe in other part of the world also you buy a Globe partner Kababayan Prepaid SIM. In Singapore it’s Singtel Globe Kababayan Card. Make sure it’s the correct SIM.
5. After trying so many times. I finally choose the Globe OFW. the reason is when you use Singtel Kababayan Sim to SMS to Globe Family Sim you only pay S$0.05 just like local SMS. Your loved ones use the Family Sim to send SMS to ur Globe OFW SIM for P1 only. Your loved ones can use the txt promos in Phil to Save more.
6. Overall you will need to carry two phones or get a dual sim phone for yourself in Singapore. In Phil Only 1 SIM Is needed. And that is Globe Family SIM. Remember to keep using the Family SIM every month if not your OFW SIM will be deactivated
7. If you decide to use SMART OFW SIM. then in Singapore you will pay S$0.15 global SMS rate for SMS to smart.

shey · 14 years ago

where i can buy globe ofw sim card?

Thanks in advance!

librengteks · 16 years ago

Send free text messages to the Philippines.
No registration, no login, no nonsense. Fast, quick and easy.
Go to http://www.librengteks.com.

LibrengTeks also offers a ready-made gadget for site owners or bloggers to enable them to easily incorporate the service into their sites.

Globe Faith · 16 years ago

yayix · 17 years ago

why do you guys buy a separate sim when going abroad? looks like there’s no added benefit with this ofw or kabayan sims. even before wala pa tong mga gimik na to eh 15 pesos na ang charging for every sms sent from a roaming sim to pinas then when sending sms from pinas to a roaming sim 1 peso lang. so ano ba advantages nito?

alaiza · 17 years ago

my mother bought a kababayan sim there in singapore and then the charges is 15/text…she is also experiencing a deduction even though we r d one who is calling..right now she can’t reply to our texts because she don’t have load..is the load really ranges to $28?!can I, here at Philippines give her a load?!kindly email me your answers..thank u..

DOHA QATAR · 17 years ago

GLOBE TELECOM SERVICES IS NO GOOD ANYWHERE IN MIDDLE EAST, PARATING NAWAWALA ANG SIGNAL AT KUNG MINSAN WLA TALGA SIGNAL… ITO PA ANG MALALALA, KUNG TATAWAGAN K FROM PINAS MABABAWASA PA LOAD MO AT THE SAME TIME PATI SA CALLER..

GLOBE KABAYAN SIM CARD IS USELESS….

ann · 17 years ago

we bought an OFW sim pack. It was being used when one day the it can not be used because the roam has been disabled for whatever reason.

how to reactivate the roaming feature of the OFW sim considering that it was bought because of its roaming features.

thanks.

greece alvarez · 17 years ago

pls globe respone nmn ,,
bkt ganun ,, sbi ng globe alert skin mang exexpire na dw ofwsim card ku.. ee ung tito ku 2yrs na xng gumgmit nd nmn bkt aku gnun,,

greece alvarez · 17 years ago

hi globe ng ex expire ba ang globe
kasi my ngtxt skn na globe alert na mang exexpire na dw ng 48 hours??
bkt ganun?
pls respone

Global OFW · 17 years ago

Global OFW’s mission is to help millions of Overseas Filipino Workers around the world by providing them the tools to help them lead better lives. The tools in this website can help the Overseas Filipino Worker save thousands of dollars and help them ease the pain of being apart from their families and their loved ones. Check it out and help our OFW’s

Christine · 17 years ago

i cant load the 300 pesos card on my OFW sim..??>!!!!!!!!!anyone knows..????when i call the reload it always say ..toooot tooooot toooot…:D

fiona · 17 years ago

whoa. i keep activating my brother’s ofw sim but globe keeps replying that i’ve cancelled it. so weird of them. help guys?! how do i activate my brother’s ofw sim??

Christine · 17 years ago

ahm..hey..i just bought an OFW sim card but i don’t know how to load a 300peso on it..please help me..email me at cj****@yahoo.com..tnx

rex · 17 years ago

Dear Subscribers,

On behalf of Customer Service Rep of Globe, we do apologize for the inconvince. For more information, you may reach us by dialling 211 using you globe handy phone number. your inquiry will all be answered by our efficient CSR. for IYA’s question, OFW sim is temporarily barred to use any VAS as well as promos such as unlitxt and other local call and txt promo. In addition, Globe Kababayan (OFW SIM), has in-comming and out-going charges, meaning even you didnt initiated the call, you will be charged according to the rates of country you are in. For lost load concerns, be assured that all deductions done to your credit is valid.

Customer Service Representative

iya · 17 years ago

why is that when family sim called me ,my load eat them up.?and do ofw sim also get unlitd txt or other promos??

kay-a · 17 years ago

To boyong and the rest, well i’ve been using Ofw sim since last year, well ganito kung bakit di nagwowork ang mga sims nyo, first un unang release nang ofw sim pack (ung dalawa ang sim.) Before you leave the country you must register so you have to load 300 to activate it by using the procedure given in the instruction or call hotline. Leave the other sim for you love ones. Either they must use it or not, this must be activated 24 hours prior departure kasi maactivate un after 24 hours eh kung don ka sa airport nagactivate pagpunta mo dito wala ka nang signal di na sya maactivate..this happen to me nong umalis ako dalawa pang sim, kay bad trip nagpadala na lang ulit ako..

Now, they release the new package which is preactivated already which you only need to buy it and ready to go, this is how i understand since my friend brought her globe pack sim and she didn’t even load activated na nong nasa states na sya.

At saka ang mechanism non don’t expect na ikaw (from u.s if you will reply back to your love one using ur ofw sim don’t expect na piso ang babayaran mo, 15 pesos kasi ang send mo will go ur network then to globe kaya ganun, pero ung love one mo, it will go to globe then to the partner network kaya piso lng sila. sila ang may bintahi hindi ikaw, (nasa states ka nga o ibang bansa of course alam nila may pera ka.hehehe). so the best way to do that is using chikka.com since i Globe have partner with chikka u can text for 30txts in a day, parang receiving na lang yang ofw sim mo, but if you have the money you can load 500 to text u divide it by 15 thats how many text u can give.

ngayon ang problema ko naman ngayon bat ako nakapunta dito sa sight. well sabi nang globe you don’t have to reload, O.O nga tama, hindi ako nagrereload, but sometimes i let them load me at least 20 pesos to make it active. but it didn’t say that it will EXPIRE. ayon ang catch, sabi anila may senend sila sa akin na notice na mageexpire, ang nareceive ko naman ay “magreload nang at least 15 para may 5 free texts ka after 2 days marereceive mo ang award.. iba ang advertisement sa notice diba kababayan? dapat sabi don reload in 15 days so your sim won’t expire.ganun.. ngayon problema ko ngayon i have to wait 14 days loloadan nanaman nila nang 100, call the customer service saka nila activate.. that’s a lot of days to wait..

Tmobile, at&t, cingular o watever telecos ang magshowshow up hindi globe kasi nekipartner ang globe (response to boyong)

anyway good service all in all hoping lang na dapat din at least 2 pesos ang text nang ofw to pinas para piso difference lng.hehe!agree?

luisa · 17 years ago

hi..
i have a GLOBE OFW SIM which i bought when i was in philippines..when i arrive here at UK,i was’nt able to use it now..

i just wanna ask if,why is that,i can’t make a call or even text?? but i can still recieve texts..

is there anything you can suggest so that i’ll be able to use it??

thanks..
am looking forward to your response..

boyong · 17 years ago

anak ng tinapa tong ofw sim! kala ko makakatipid na ako.kababalik ko lang dito sa states at kinabit ko yung globe ofw sim. alam ko meron akong P500 na load. nakapag text ako dun sa paired ofw sim na iniwan ko mga 7 times within the same hour. tapos sa pang walo “Requested facility no subscribed” na..ano ba to me limit? btw TMobile ang lumalabas na signal sa phone ko…

Kareef arzadon · 17 years ago

I have the same agonizing hellhole experience with this OFW SIM SCAM (sorry, pero I really believe it is a scam).

Ambilis-bilis maglaho ng load. tapos iba-iba ang procedures ng pag-register at pag-top ng load at pag-ON ng roaming depending on whether you are reading the brochure, the website or a retailer na ang habol lang ay bentahan ka — Yes siya nang yes sa lahat ng tanong mo.

I spent more than 35 thousand pesos worth of load, bagong SIM, bagong phone (di raw kasi triband yadda yadda yadda) para lang maka-avail no’ng 1 peso per text. Nong una umubra, tapos no’ng magtagal di ko na magamit OFW SIM ko to text back. Wag nyo na itanong kung puwede ko siyang gamitin para itawag. I still have to use my Singtel iPhone to make calls.

I sought the help of their retailers here in Singapore. . . kahit isa walang sumagot. Yong isa sumagot kasi tinawagan ko pero ang sabi tumawag na lang ako mamaya, No’ng tumawag ako naka-off na ang phone niya. Iyong isa naman in-email ko. Nagbounce back. Wala raw gano’ng email account. Sa sobrang desperado ko dahil sa laki ng nagastos ko dumiretso ako sa Lucky Plaza, inisa-isa ko lahat ng shops. Kahit isa walang nakatulong sa mga tanong ko. Wala raw silang alam. But all of them offered to sell me a SIM Pack na mas effective raw. I bought them all. . . and still in limbo pa rin yong 1 peso per text na habol ko. lalo siyang gumulo. Nabubiwisit na sa akin ang mga kaibigan ko dahil paiba-iba number ko.

I am sure there are procedures to get me back to 1 peso per text pero sa isang hardworking OFW masyadong kapritso na ang dating para pagkaabalahan kung paano. Andami-daming procedures, sali-saliwa. Paiba-iba sila ng terms and regulations (which I really believe depends on the alignment of the stars at any given time of the day).

I have decided to shred all my GLOBE SIM into oblivion. I’ll stick na lang to my SINGTEL account kahit medyo mahal. Ayokong sumakit angulo ko. The very greedy and insensitive TELCOM companies should realize if they keep on going on with their ravenous and scamming ways, a new technology will emerge to challenege the status quo and they will end up like PLDT — a big chunk of a dinosaur of a has-been.

Halata bang galit ako?

Ayoko na! Sagupain ang mga ganid na TELCOMs.

shiela · 18 years ago

I also had the same problem, but with smart sim…because im so frustrated i bought the globe ofw sim pack for my husband, i remember to read something in globe’s OFW sim guide that after a while you need to extend the roaming service, im not sure if after sixty days or so.. if you are still out of the country and want to continue using their promo offers, I am quite sure about it. I even discuss it with my husband..and he said ” ganun din siguro ung sa smart…siguro ni reregister ulit ung sim, di na na register ulit ni ate ung sim nya kay nachacharge na tyo ng 20pesos per 160 charac. sms”. You can try to confirm this with globe..i really like to quote the exact words i read at the OFW sim guide but i already gave it to my husband who is now abroad…i hope i could give a little clarification with your concern…but still you may want to confirm it with globe telco.

jayvi · 18 years ago

I’m having a hard time checking my balance on my phone i have OFW sim card and i couldn’t check m balance, I was at philippines i can check it when i get here at taipei i cant check it anymore..

Michelle · 18 years ago

HI to anybody who is working in globe company. I just arrived last week here in Sydney Australia. One day before departure me and my husband decided to purchase an OFW sim card and loaded it P500. The other 2 sims was given to my relatives in the PHils. It so happen that the two sim was not able to insert. I noticed that my sim dont have signal here in Syndey. My 2 relatives just decided to insert the sim maybe 3 to 4 days after it. Up to now we cannot used the sim because my cell dont have yet a signal. what are the right procedures so that we can still used the OFW sim? how many days is the activation? what can I do to have my cell a signal? I hope someone can help me

Riza · 18 years ago

why is it that they can provide cheap text plans to prepaid subcribers and not to postpaid ones?

conrado m. javier · 18 years ago

I have an existing old plan with one dependent on my plan and i would like to discontinue the plan. I dont know if this is the right space for my request since i cannot find any links in the globe customer service space. my existing number is 0917*******.

I am out of the country and am using a different network already and is costing mo so much to use my roaming. I hope globe service center can easily help me, since my wife told me that the globe service center needs a request coming from the globe subscriber. I have already satisfied the more than 2 years requirement for the paid plan.

thank you

dong

Mich · 18 years ago

I think this is because the kababayan sims in Singapore are Singtel prepaid cards (our cellphone numbers are Singapore numbers). We were based in Singapore until recently and was using a kababayan sim from singtel. Singtel kababayan users were not informed of the changes in the text charges, I had to hear from my family in Manila that they received that texts to singtel/globe kababayan sim will be charged P15/text instead of the P1/text before. After checking the globe website I had to inform my family and friends that if they wanted to text me they would have to bulk buy prepaid credits (ITXT) specifically for texting me. And I don’t think that a lot of people would bother to bulk buy a prepaid credit just to text one or two persons.

JESS · 18 years ago

STILL, PLS EXPLAIN WHY GLOBE IS CHARGING 15 PESOS FOR A PH TEXTER TO A KABABAYAN SIM IN SINGAPORE, ALSO IF I BROUGHT K SIM IN USA HOW MUCH IS THE CHARGES TEXTING A KSIM IN PH ?

jany · 18 years ago

hey guys! i have been calling globe’s customer service hotline and everytime i get a different sms rate!!! its crazy and i’m getting upset at how inefficient they can be.

does anyone know how much it really costs for globe postpaid subscribers to my friend in singapore who uses the kababayan sim card?

any reply will be greatly appreciated!

thank you in advance.

chester · 18 years ago

Just an update. Globe has not failed me yet.

From: Globe Telecom Customer Service [mailto:cu****@globetel.com.ph]
Sent: Monday, May 12, 2008 12:14 PM

Dear Chester,

Greetings.

We wish to apologize for the length of time it took for us to respond. We have retrieved the call you made through our hotline. We have verified your claim as well. In line with this we wish to inform you that you we have already processed the adjustment for the handyphone number xxxxxxx which you used. Kindly expect the adjustments to reflect in the next billing statement. Please accept our apologies the inconvenience that this has brought you. Rest assured that we have called the attention of the people involved. Trust that we would ensure proper coaching for our customer service representatives to avoid such incidents in the future.

Again our apologies and thank you for your continued patronage of Globe.

Respectfully,

Divi Vocal
Globe Customer Service

chester · 18 years ago

Thanks Yuga for helping me reach them. It just goes to show how big your influence in the industry is.

I am not concerned about the costs I personally incurred but I was embarrased towards those whom I assured that it is still ok to text Globe Kababayan users in Singapore.

I am also concerned about unsuspecting users getting hit similarly. Particularly those with postpaid accounts who are in for a big surprise when they see their next bill.

They should also have sent the announcement to Globe Kababayan users since they are the ones who can inform their loved ones about the changes. In fact, it is more efficient to inform 10,000 plus(?) Globe Kababayan subscribers in Singapore as opposed to informing the entire Philippine Globe population of whom only a small percentage send texts to Globe Kababayan users.

andre · 18 years ago

curiously, the reply to chester didn’t indicate why they are now charging P 15 per text from a Globe phone in the Philippines to a Globe Kababayan user in Singapore. hmmm?

parang walang nalinaw ah :P

ChrisMo · 18 years ago

I still feel Globe has the best Customer Service in terms of handyphone and broadband…

I hope this issue is resolved, I have to tell a lot of relatives about this… Thanks!

Abe Olandres Editor-in-chief · 18 years ago

Hi Ches! Good to hear you got a fast response from them. ;)

chester · 18 years ago

Response from Globe:

Dear Chester,

Good day!

Your concern was endorsed to us for handling. Please allow us to address your queries accordingly. We would like to apologize for the misinformation relayed to you by one of our customer service representative regarding the Globe Kababayan sim. As you know the Globeâ€™s promo that charges Php 1.00 per text message sent to Singtel subscribers ended last March 17, 2008. Please provide us the handyphone number you used when you called our Customer Service hotline. This is to verify the information relayed to you by one of our customer service representative. Also this will ensure that we render proper coaching for the Customer Service representative who handled your inquiry.

We would like to thank you for bringing this to our attention. Please be advised that have done necessary corrections to our website. However, for Globe postpaid subscribers please wait for further announcements regarding the promos concerning Singtel.

Should you need further clarifications please feel free to reach us through this medium.

Thank you very much for your continued patronage of Globe.

Respectfully,

Divi Vocal

Globe Customer Service

kid · 18 years ago

i also have the same concerns as chester. there has been no real clarification with regards to this. there was also a time when my girlfriend was charged the international text rate even before the announcement was made.

kates · 18 years ago

So, that explains why my wife complained about her globe bill was way over of what she usually pay. Hmmm. I think I’ll go buy a Smart partner Sim here.