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Barely a few weeks after the Nokia 5800 XpressMusic was released in the Philippines, quite a number of units have been reportedly suffering from early-bird bugs and problems.
Here are several accounts of problems encountered by new owners of the 5800:
Upon demo of the unit, we already experienced a problem upon refreshing the music library which took more than 30 minutes to complete, while the other owners I was with took merely 3 minutes for their units to finish. – Incus
Bought mine last saturday jan 10 at bonifacio highstreet, returned it the next day because the wifi feature isnt working. I had to wait for the store manager to get in so shed can decide if she is gonna replace the my phone ( I waited for 1hr). unit was replaced that day. The manager told me that if i get another defective phone I have to take it to Nokia Care.
I am using bluetooth headset to make calls so i did not realize that the 2nd unit’s earpiece was also defective not until wednesay. returned the 2ND DEFECTIVE unit to Nokia Care MOA. I demanded for another replacement or refund for the reason that NOKIA is selling defective phones. I even talked to the manager and she politely replied to me “we are a repair center, we dont do replacements or refundsâ€. I had no choice but to leave my phone there and wait for 1 week to see if they can fix the problem. – Raymund
I also had a minor scare just this past Friday. The songs would play, but you couldn’t hear the sound; you had to adjust the volume to be able to hear the sound, and this happened for every song I played. I turned the unit off, waited a few minutes, then turned it on again, and the player was back to normal. – Ria
The unit was fine until Sunday evening when I noticed the sudden drops in volume when making calls and the music library kept continuously refreshing but wasn’t adding any files. I asked Nokia Care Greenbelt if they were aware of the earpiece problem and if the technical team can take a look at it. The staff answered that they are not yet aware of the earpiece problem since this was a new phone. -Incus
the one i bought is the blue one. no music coupon unlike the red one that my wife bought. i also notice flickering of the screen when some applications are being performed. – marlon
The unit that I bought also had several problems, though some are minor ones:
- microUSB port could not be detected by the PC. This bug was later fixed after repeated trials with several laptops/PCs.
- The display screen randomly flickers to different colors. At first, I thought it was some nifty behavior that was intended for the Theme but later on realized it was a bug when the flickering colors become dull and faded.
- Call quality sometimes drops as if audio volume was tuned down and you need to squeeze the phone to fix it back to the normal volume.
My Nokia 5800 already has the V 11.0.008 software version so it’s the latest update.
Finally, i have updated my phone’s software to v.20 just this afternoon, thanks for the JAF application, even if my phone code version is still not yet included in the software update, i was able to update it just by changing the phone’s version code to the version code where the software update is available. If your unit is still not yet supported by the update, i advise you, don’t wait for so long, just change your code, search in google- Nokia 5800 JAF , i can say that its really safe, just follow the instructions, after you change the code, you can now update it to the latest software, after you update, change again to your original phone code so that the warranty will not be affected, experience now the v.20 software update, so I’m super happy coz my phones functionality is so great now. I mean, the touchscreen is super responsive than ever, and the built-in dictionary is complete and very useful, you can now take photos using the secondary camera, there’s already geo-tagging support, and there’s a lot, lot and a lot more improvements on my phone after the software update, now, with the benefits and super-improved features of the phone, i really can proudly say that- Nokia 5800 is really the best phone in town! Two-thumbs up!