Samsung releases statement on replacement Galaxy Note7
Samsung has recently released a statement concerning the report of a replacement Galaxy Note7 device catching fire.
The statement was released a few days after a Galaxy Note7 caught fire on a Southwest Airlines plane. Samsung said that they “continue to move quickly to investigate the reported case to determine the cause and will share findings as soon as possible.”
The company is also in close contact with the Consumer Product Safety Commission (CPSC) throughout the process. If the investigation concludes that a safety issue exists, Samsung will work with the CPSC to address the situation. (Hit source link for the full statement.)
In the meantime, two more reports of the Note7 catching fire have surfaced in the US. The second incident involves a 13-year old Abby Zuis from Minnesota, while the third involves Michael Klering of Nicholasville, Kentucky.
The reports prompted telcos AT&T and T-Mobile to suspend sales of new Note7 and exchanges. AT&T is encouraging customers to exchange their Note7 for any other Samsung smartphone or any other smartphone. T-Mobile, on the other hand, is offering a full refund and to choose from any device in T-Mobile’s inventory.