The hazards of outsourcing/homeshoring
I cannot attest to the veracity of this story but it looks like an interesting one. This got my attention because Marc did an interview with the CEO of the company for PTB months ago. Here’s how I understood what happened in a small SEO outsourcing outfit (HarvestSEO) based in Cagayan de Oro (CDO):
i) A businessman in the US (Michael Turner) hired someone from the Philippines to run an outsourcing company of around 40 people.
ii) The Filipina partner (Marisyl Castillon) runs everything as the General Manager under the guidance of the American businessman. The American gets all payments (of undisclosed amounts) from clients and only remits a portion thereof to the Philippines.
iii) Both had a fight with each other (The Filipina claimed to have been physically and verbally abused) while on a US trip for SES (Search Engine Strategies) Conference. The Filipina reports the incident to the police sought the help of the Philippine Emabassy to get back home.
iv) The American businessman emails the team back in CDO that he is immediately terminating his affiliation with the company in the Philippines. The team, in desperation, emails their existing clients that the CEO has reneged on his position and claims the company is still in operation and asks them to remit payments directly to them.
v) The CEO files for RICO Act (Racketeer Influenced and Corrupt Organizations) with the US courts and alleges that some members of the CDO team are terrorists — specifically the Filipina and her dad along with the finance guy.
The best way to really get the meat of the story is to read this document (PDF) about what really happened from both sides. I can partly relate to this because at one time in my career, I was in a similar homeshoring activity.
Though we can’t really say who’s telling the truth about what, I always tend to side with the aggrieved party — it’s the one who is affected the worst that’s usually the victim.