As part of the telco’s program to proactively adjust the plans due to the increased demand, Globe at Home broadband subscribers has recently received free upgrades.
Existing Globe at Home customers may enjoy upgrades such as speed boosts. The result is an overall better experience for our Globe At Home customers.
“It is really important for us to earn the trust of our customers, especially during these times. So we took a look at what our customers are paying and the services they’re getting in return. For example, those enjoying 10 Mbps at Plan 1699 may be upgraded to twice their current speed at no cost to them. This is our way of making sure that with Globe, our customers really get what they pay for,” says Darius Delgado, Vice President and Head of Broadband Business, Globe.
To ensure customers enjoy this program, all Globe customers are encouraged to update their account details for better servicing and maintenance. They can do this via the Globe at Home app available on iOS and Android.
“If our customers can maximize the plans that they subscribe to, this is real value for money,” Delgado adds.
Clarification i paid my Feb globe bill on February 6 with ref no. 928425792;
I receive a message from globe bill requiring me to pay bill again