MVP Group of Companies implements cashless transactions

Companies under the MVP Group such as PLDT, Smart Communications, Manila Electric Co. (Meralco), Maynilad, and the Metro Pacific Tollways Corp (MPTC) support paperless and contactless transactions.

As stated by the businessman Manny V. Pangilinan, the MVP Group of Companies continues to look for a solution to serve its customers during this pandemic.

“As we help build the New Normal, we also continue to look for ways to serve our customers better. Minimizing face-to-face interactions, particularly in payments, not only helps curb the virus but also facilitates smooth, seamless, and convenient customer experience,” Pangilinan stated.

PLDT and Smart encourage subscribers to switch to paperless transactions and make use of digital payment channels and online billing services, as well as enroll to receive electronic statements. Smart Postpaid customers can pay their bills through the unique Smart Pay Express Link in their monthly billing SMS or log on to my.smart.com.ph using their My Smart account.

PLDT customers can go to https://pldthome.com/paymentcenters to settle accounts. Also, customers can also enroll their postpaid account in their credit card’s auto-debit feature or use the bills payment services of their respective banks. Customers may also pay their bills through other partner establishments such as 7-Eleven, The SM Store, Robinsons, Bayad Center, Cebuana Lhuillier, ECPay, and others.

Subscribers can also download and use the digital payments app PayMaya to pay their Smart Postpaid bill or buy load for their devices. PayMaya offers a P50 rebate for PLDT, Smart, and Sun postpaid accounts until Dec 31. Customers can also purchase call, text, and data credits online via the Smart Online Store, and official platforms such as Lazada, Shopee, Grab, and others.  

Meralco customers can receive their monthly electric bills online instead of paper bills via email or through their Meralco Online account. They can also pay their bills via the Meralco Mobile app, through its website as well as on Bayad Centers.  Customers can also use credit, debit and prepaid cards (PayMaya, Smart Money, and GCash) powered by Mastercard, VISA, or JCB to pay their bills via Meralco Online. Meralco Online also manages Service Applications, Concerns, Inquiries, as well as Outage reporting. 

The Metro Pacific Tollways Corp (MPTC) is adjusting to an electronic toll collection system in compliance with the Department of Transportation’s directives. Lanes on expressways in North Luzon, Central Luzon, and South Luzon undergo progressive conversion to make them RFID-enabled by November 2020.  The Radio Frequency Identification (RFID) as a payment option allows contactless passage through the toll plazas. 

Various segments of MPTC expressways have gradually implemented the progressive conversion drive, and that around 75% of these lanes are already RFID-enabled, according to Roberto V. Bontia, President and General Manager of MPT South Corporation and MPTC’s RFID 100 Task Force Head.

Furthermore, the Philippine Arena toll plaza, Lawang Bato Northbound Entry, and expansion lanes in Balintawak and Bocaue toll plazas in NLEX have been turned into exclusive RFID lanes. CALAX also opened 100% RFID interchanges in Laguna Boulevard and Laguna Technopark in Biñan City, Laguna.

Maynilad customers who want to view their e-SOA (electronic Statement of Account) can enroll in Maynilad’s Online Portal through “My Water Bill”. The company also improves the automation of the Zone Accounts Management System (ZAMS), which can analyze sudden increases in customers’ water consumption patterns, and prompt Maynilad to proactively investigate, and an Automated Customer Communication (ACC) Project for the automatic dissemination of near real-time water service interruption advisories to affected customers. Also, Maynilad is providing its Zone Specialists with tablets that are integrated to the Workflow Management System (WMS) to allow them to process applications, create tickets for requests, and address complaints and inquiries onsite.