It’s Official: Dell Philippines is here!

Q: Key Point 1: It's now official -- the Dell has landed in the...

It's now official -- the Dell has landed in the Philippines.

Q: Key Point 5: A new player is always welcome -- cheaper laptops, bigger...

A new player is always welcome -- cheaper laptops, bigger LCD monitors and bargain sales.

Abe Olandres April 4, 2008 · 2 min read

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dell philippines It’s now official — the Dell has landed in the Philippines. A per a media advisory shared with me, the launching of its consumer brand will be on April 10, 2008.

See snippet of the release below.

The long wait is finally over! Dell will officially welcome the arrival of its award winning consumer brands here in the Philippines. And we want you to be part of this momentous event.

We will celebrate the arrival of these products with a night of colors, action and entertainment on April 10, 2008 at the Prince of Jaipur at the Fort Bonifacio, Taguig City. Registration starts at 7:00pm.

Dell has been recognized as a global leader popular for producing a range of notebooks and desktops targeted to the corporate market. The announcement of its entry of its consumer brands in the local market is just an indication that Dell indeed listens to its customers.

The launch of Dell’s consumer range of products will be a visual feast of entertainment personifying the characteristics of these Dell brands.

It was only in late January this year when Dell announced its intention to enter the PC retail market in the country. Only indicates that they think the Philippines is still a growing PC market.

HP, Lenovo and Acer are already here. A new player is always welcome — cheaper laptops, bigger LCD monitors and bargain sales. *w00t*

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Abe Olandres

Editor-in-chief

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

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374 Comments

realopticpie · 17 years ago

Yeah DELL has launched in Philippines but so poor that they dont have website here, thinking DELL is “high tech” firm. It could have been easier to inquire with any concerns if they have. If they have, DELL Phils’ then they must look for another web developer to help for their SEO and broaden their threads.

Chris · 17 years ago

Dell Store is already here in the philippines.. Believe! One is in SM cyberzone.

M1330 is pretty but not reliable. There have been defective motherboards installed to those babies.

Issa · 17 years ago

I bought a Dell XPS M1330 last August in the US. After a ocuple of weeks, its hard drive crashed and the US Dell Tech Team sent me a new one here in the PHL. Now I have a big feeling my LCD’s busted but I don’t want to send my laptop to the US for them to repair it pa. I was wondering if you can send me a list of reputable laptop repair shops so that I can bring my baby to them? Many thanks.

allan · 17 years ago

good day!

Sir, where can i buy keyboard for Dell latitude C400; and motherboard for Dell latitude D600 and how much? thanks

Eddd · 17 years ago

Please keep me informed. I am planning to buy a Dell Latitude E6500…WOW…

someone · 17 years ago

I get my dell xps m1330 motherboard repaired at philippine where I bought my notebook from singapore. The motherboard faulty again,but I was told the part only 60 days warranty. Can someone tell me, is it true?

tracy · 17 years ago

I hope they can open an online store like apple did here.

believeme · 17 years ago

dell is good.. but dont buy m1330… believe…

rai · 18 years ago

halo..
i had a problem w/ my laptop my sis. bought 8 n ireland last feb. .. ….. d prob. was nag lowbat laptop ko.. dn i charge it…d tym dat i was chrgng my laptop..bglang nagflactuate ilaw..e dat tym naka opn na laptop ko.. dn suudn nag shotdown sya…dn aftr a while d ko na ma open laptop ko.. dn i found out d na sya nag chacharge….
i also noticed ..ung ilaw ng charger ung green…nag o off sya wen i connctd it sa laptop….
d model of my laptop s…DELL INPIRON1520..intl celeron duo…wndows vista basic..
hope u can help me wer cn i bring my laptop para ma rpair…
tnx a lot..
hope u can help me w/ my problem..tn again

Another Dell Technician · 18 years ago

There are now official Dell service centers in the Philippines to cater to Dell customers with computers that are covered by the 1-year warranty provided to all Dell computers bought here in the Philippines. If you happen to drop by the Dell call center at the Mall of Asia or Libis, the security guards can give you a list of official Dell service centers available for you guys. Just to clear it out, the service centers would not honor the warranty of systems bought overseas. Please coordinate with the Dell technical support team designated for the country where you bought the system because warranty prices differ from country to country.

Cat · 18 years ago

There are no DELL service here in the RP. Until the price drops of DELL locally, and they give the same support/service as in the USA, I will and my friends will continue to get our DELL notebooks from the USA. It’s cheaper and we get support. The savings we can have can be used to send the faulty parts back to DELL USA.

If it does not conk out, then that savings is already in your pocket. If it a part conks out, the savings is still big enough to pay for shipping going and back from the USA. If the parts are available locally, like a dvd writer, reconditioning batts, etc., I’d get it here. But if it’s a busted motherboard, or LCD, then that USA warranty and the savings will come into play.

My DELL’s 2 year warranty will expire this mid Nov. Past that, I am on my own. In that 2 years, my DELL had only 2 problems — busted batt, w/c DELL replaced. A busted dvd writer, w/c DELL also replaced. For me, a busted motherboard and LCD is something that will be the deal breaker. The rest of the parts can be sourced or replaced. My other problem with my 1505 is a busted hinge. Now, I get to have that fixed locally for maybe P3,500. Mind you, I paid P72k for my DELL 2 years ago, when it will cost me P150k had I bought it. Even had I paid for all the upgrades and repair, I would still not reach P100k. So, right off the bat, even if I pay for repairs now, I still save something in the vicinity of P50k — w/c is good enough to buy another new and even better spec’d notebook!

If you want a more durable DELL, go for the Lattitude or higher versions. They are more robust. Regardless, at the price the local market is selling DELL, I will continue buying it from the USA for 2 reasons:

1- much lower cost
2- better service/support

So unless, the DELl locally stops being just an “exclusive” distributor with no real support and whose pricing structure is more of a monopoly, I will use what the Internet has to offer and my knowledge of global pricing and stay smart and buy from where the price and support is reasonable and solid.

Dell Technician · 18 years ago

I told you guys, there are no accredited Dell Centers here in the Philippines. Hence, THERE ARE NO OTHER DELL CERTIFIED TECHNICIANS THAN THE ONES IN DELL PHILIPPINESS. The company that you called is for NEXUS as it is already stated in its name. They are not Dell Certified Techs neither they know about Dell computers. They will try to fix your computer the way they fix the computer brands that they know. In short, they will fix your system through knowledge and training they acquired from school and Nexus but not from DELL. It’s up to you guys if you want to take the risk. Now, DIAGNOSTICS and DIAGNOSIS are 2 different things. If you are pertaining to a fee for DIAGNOSTICS, what they’ll do is they will run hardware diagnostics to check the hardware components BUT… it is not a guarantee that what ever the test would show is true. Diagnosis on the other hand is another thing. Technicians in the States charge separately for DIAGNOSIS OF THE PROBLEM ALONE and will charge anothe amount for troubleshooting. Now, if there’s no typographical error and option A is Diagnostic.. you guys would end up paying both of the charges. WHY? Because they will certainly push doing Diagnostics first because they will check the hardware components (even if they know or have an idea that it is software not hardware issue), then will charge you CHARGE B for actual troubleshooting.
Just to add, the reason why the last poster mentioned that it is REGARDLESS OF WARRANTY STATUS… is because AGAIN, they are not DELL TECHNICIANS and IT IS LOGICAL THAT THEY DON’T CARE ABOUT THE WARRANTY STATUS.
I hope this information helps and clear up things.

Dell Info · 18 years ago

I tried calling NexusTech’s Tech Support regarding the repair of my Dell notebook.

Regardless of warranty status, they’ll charge one of the labor fees below (either A or B).

A. Diagnostic Fee: P1,075
B. Repair Fee: P1,344
(As of 2008/10/9)

For more info, email: su****@nexustech.com.ph

Dell Info · 18 years ago

Quote from this site: http://www.pc-experts.org/index.php?topic=13878.msg%25msg_id%25

“afaik, this is the service center of dell computer products in the philippines

Nexus Technologies, Inc.
Ground Floor Don Pablo Building
114 Amorsolo Street, Legaspi Village, Makati City

Tel 867.1191 759.6630

tawagan mo na lang to be sure.
hope this helps”

gibson · 18 years ago

where can i fix my dell laptop.. inspiron 1525..

the laptop is blue screening.. having a problem with memory?

pls email me where can i fix it free.. cause it is still in warranty and only 3 months old..

this is my email.. gi****@yahoo.com.

tnx..

Dell Technician · 18 years ago

Hi Cathy. There are no Dell Service Centers yet in the Philippines. Dell just opened the retail market in our country but there are no legitimate/aacredited Dell service centers here yet and I don’t think there will be any available in the next few months or couple of years. It will depend on the response of the market. However, you are always free to send me a message at i_****@yahoo.com. Just state what problem are you having with your Dell system. Thanks.

Cathy · 18 years ago

hi, is there a Dell Service Center here in the philippines?? pls msg me if there is one. tnx.

Dell Technician · 18 years ago

Hi. If you happen to be having problem with your Dell system/s, you can send me an email at i_****@yahoo.com. I am a Dell Certified System Expert. I can fix any problem you are having in your Dell system so long as it doesn’t require a part replacement. Meaning, any software problem that you are having trouble with in your Dell system, I can fix it. Just send an email stating the issue and I will get back to you as soon as I can. You are also free to refer my email address to your peers who are having trouble with their Dell system. I can also fix HP systems and almost any brand of Computers

bryan · 18 years ago

Where can i swap my notebook?

steve · 18 years ago

“your Dell store” is now open in SM Marikina! ;D

Dadi Mendoza · 18 years ago

I have purchased Dell Laptop Latitude D-500 on 2004 in the Middle East, I have no problem with this computer until recently the battery seems dead already. I have to replace with new one, please tell me the contact no. where can I order for the battery replacement.

mau · 18 years ago

there is still a need for DELL to improve the warranty of the computers here in the Phil. in the US, you have the option to have an ON SITE TECH or send it to the depot, while here , you have to send the computer to their shop.

i have been to their shop in sm north wing, and their systems are not the same compared to the US websites.

hope they can come up fast for a DELL Philippine website

cat · 18 years ago

Also, the prices, based on a newspaper full spread ad I saw a month ago is outrageous! I hope they have changed that because that is not the same dollar-to-peso price I get if I buy it from the USA.

As long as DELL has this price structure here, and the support is not similar in the USA or some parts of Asia, I’ll continue buying my DELL from the USA, not locally. If my motherboard conks out, if under warranty, DELL will replace it if I got that from the USA. Over here, they’ll likely ask me to pay. Same with the LCD, etc. These stores will likely give us the run-around. With DELL USA, I go to chat, tell them my problems, they try to trouble shoot it. IF it cannot be fixed, I remove the faulty item and send it to them.

Yes, the price of shipping might cost me a bit. If it’s just a busted dvd-writer or a HD, fine, I could buy it here and its’ probably cheaper and faster. But when a board or LCD goes, a battery goes bad, your screwed. The DELL USA has pretty good service. I have a 1505 inspiron and have a 2 year warranty that they honor.

And the local price is enough to scare me in buying here. At their rates here, I’d rather buy from abroad. Risk the savings, I get from the USA DELL and if conks out, use the savings for shipping. So far, I just latch from my friends going back and forth in the usa so I have saved already.

FYI, I got my dell for P72k almost 2 years ago. Had I bought it here, that would have been priced at P150k. So, I can always pay for shipping on busted parts and still come out ahead.

I think the local presence of DELL here is not a full commitment at all.

cat · 18 years ago

I am not sure the level of presence of DELL here, but to this date, if you look at the country in their web site, the Philippines is not yet listed.

And if the local stores here will be the one to screen for my complaints and problems with hardware, well, I’d still get my DELL from the USA. I have had excellent service from their chat and mainland. Sent my busted battery, and now a dvd-writer back to them and the replacement was sent even before they got my busted items. Do you think we can get these stores to give this type of service? I doubt it. :(

ysa · 18 years ago

can you please tell me where to buy dell laptop dual core/windows vista? and how much is the ranging price? am here in manila… thanks!

trekker · 18 years ago

where could we buy DELL laptops in Manila?…is there any store in Manila which is a sole distributor of DELL notebooks?..please email me****@yahoo.com

Anna · 18 years ago

Would like to ask if you repair dell laptop also?

deyv · 18 years ago

DELL Store is now open @ the SM Cyberzone, The Northwing, SM City Cebu

chris (2pr) · 18 years ago

i just purchased 5 days ago a dell vostro 1310 (13″, 2 kilos at 1 inch thickness, core2duo-CENTRINO 1.8GHz, 1gb ddr2, built in cam 2.0 and mic, wifi—a,b,g,+++ N!!! + bluetooth all integrated, 4 usb, 1 firewire 1394, 160 Gb HD with anti vibration tech—same with IBM/Lenovo thinkpad, intel gma 975 mobility graphics. encased in magnesium plate for added sturdiness minus the the added weight + 10 years warranty (maybe to service), 3 years to it’s parts with a portable mouse and originall dell bag free! does it sound cool?! i got it for BD289 (P 28,000-30,000). much lesser compared to a ibm/lenovo thinkpad series, ayt? good thing i saw this when i was about to purchase a ibm/lenovo thinkpad r60 or r61 or later models. i had some doubts to the warranty for i thought there isn’t a local center in the philippines til i stumble here and heard the news! i was so happy knowing this, thanks to yuga tech for your very informative and helpful site. wish you more power!

ps: i place the specs of my new dellie to let the readers know how dell laptops/notebooks fare with the other competition in terms of speed, mobility and of course stability without reaching deeper in to their pockets. with this specs mentioned above in today’s time believe me you’ll need at least 65,000 to 89,000 or probabably more to achieve what my dellie lappie has…

noob,
chris

(li****@yahoo.com.ph)

bernie · 18 years ago

Sir, were is the Dell Service Center located in manila.. my laptop dell model is in need of service. thanks

Bernie
be****@yahoo.com

Kuh Robinson · 18 years ago

Yes this is great news for the Philippines. I live in the UK and would like to know when and where can you purchase the computer. Please let me know and how much thank you.

Mark · 18 years ago

Where can I find their showroom? I need an XPS 630 fast!!

cha · 18 years ago

wow atlast i can work at my own country…. =D

silvertooth26 · 18 years ago

Dell call centers will not close down.. they are being sold to Teletech and Accenture…

starlitgrove · 18 years ago

Does this equate to a local service center that will recognize the international warranties of our laptops?

JC John SESE Cuneta · 18 years ago

Welcome DELL!!

More competition the better for us!

For me, it will further drive Lenovo prices down :p then I’ll grab 3 Lenovos hehehe :p

Axilomx · 18 years ago

Finally….I’ve been waiting for this for ages. Now that EPP sounds so much more enticing. The old setup with Accent Micro was just nots. Can you say XPS?!?!?!?

jONGtOiX · 18 years ago

Any job offer? :-) I look forward to it…

Kenkoy · 18 years ago

EPP? Everyone!? Nice!!!

deena · 18 years ago

woohhh..i’m reall interested with DELL. The long wait is finally over. Hopefully, I can buy one their notebooks! =)

galwin · 18 years ago

Is there a fee for the registration? How much! Thanks!

Jaypee · 18 years ago

Well it’s about time. I wish they did it earlier when I was still in the Philippines. I would’ve gotten a Dell then. :D

Jagdu · 18 years ago

Definitely great news! Not only because of the new jobs (tech support, repair, etc), but also because now we can buy high quality computers locally.

gen · 18 years ago

hmmm…career ops? :D interesting…

vance · 18 years ago

So there is no rumors about Dell Call Centers closing down. Because that what I heard.. hehe

Kinnison · 18 years ago

This is good news, after reading about Intel’s plan to vacate the country. O_O

New investments for the tech industry in the Philippines, yay!

BrianB · 18 years ago

My favorite laptop brand I can finally service my 700m.

Dell makes the best multimedia laptop money can buy.

ChrisMo · 18 years ago

Now that is the news I have been waiting for, for the last three months I’ve been salivating over their online inventory, finally I can order one locally… Been a fan of them in the US…