The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies. Read more in our articles including "Apple expands AI features through Google partnership" and "Bots Now Outpace Humans Online, Cloudflare CEO Says".
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Apr 15, 2026The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies.
Our coverage of Artificial Intelligence features includes: "Apple expands AI features through Google partnership"; "Bots Now Outpace Humans Online, Cloudflare CEO Says"; "Claude Opus 4.8 launched with better coding, reasoning, and AI tools". Each article provides unique insights and information.