#bpo peza

With the Philippine government currently pursuing the shift of business process outsourcing (BPO) firms to implement 100 percent work-from-home (WFH) schemes, certain trends in the industry are also brought to fore. Professional services and investment management company Colliers, for instance, observes the following: The strategy of BPO companies is definitely changing. With BPO employees choosing WFH setup and choosing to stay in their provinces, companies are now seeking to take advantage of this scenario and are diversifying their work sites and opening offices in different locations outside Metro Manila. In attempting to unravel the prospects of the Filipino BPO industry, it would also be of benefit to examine and understand what went before. From PEZA to BOI To recall, the Fiscal Incentives Review Board (FIRB) has long supported the full reopening of the economy, as exhibited in their Resolution 019-21, and this mandate to "return to office" (RTO) included the BPO industry. Accommodating calls to extend the prevailing WFH setup, however, the Philippine Economic Zone Authority (PEZA) has issued letters of authority to permit their registered business enterprises (RBEs) to implement a hybrid setup (up to 30 percent work-from-home) until September 12 of this year, while still retaining their fiscal incentives. Another significant decision reflected here involved the transfer of RBEs in the BPO sector to the Board of Investments (BOI) if they seek to implement 100 percent work-from-home schemes. Read more in our articles including "Full work-from-home setup for BPOs: Will it cause a provincial shift?" and "Gov't says tax incentives 'not that important' for BPOs as RTO mandate remains".