#BPO Philppines

Mphasis Corporation, an IT firm based in the U.S.A has recently indicated that it has an interest in establishing its first BPO operation in the Philippines. Mphasis had looked to the Philippines as a location to place their BPO. Lopez had also mentioned that human resources would not be a problem as the BPO industry in the Philippines had remained resilient with no layovers during the pandemic. As the industry has contributed to roughly 4.5 million jobs with over 700 BPO companies in the country and a total of 26.7 billion USD in service exports with the Philippines gaining 13% of the global market share. BPO companies may soon add another member to their workforce with the introduction of Amelia, a humanoid program that can answer phone calls and technical queries with human-like response. It can help BPO companies cut costs by as much as 75% (because, you know, less human agents will be needed) and promises 30-40% savings in infrastructure and management costs. "Robotic automation is set to completely disrupt the BPO and information technology outsourcing markets," said Alastair Bathgate, CEO of Blue Prism. "At least 90% of BPOs will use some form of robotic automation within five years." The BPO industry is currently valued at more than $400 billion with India and the Philippines as leading hubs in Asia. Read more in our articles including "U.S IT firm Mphasis Corporation to set up BPO hub in the Philippines" and "7 cities in PH among top 100 outsourcing destinations".