#call center bill

"As we file this bill for the third time, we are confident that it will muster the support, not only of the agents but of call center owners and managements as well. • Right to Self-Association, to engage in Collective Bargaining, and to participate in Democratic Exercises With more than 770,000 (and still growing) BPO workers all over the country, it’s only logical for government officials to pass/implement laws that would improve the quality of work environment for call center employees. Senators Ruben Gallego and Jim Justice have introduced the Keep Call Centers in America Act of 2025, a bill designed to curb the offshoring of call center jobs and safeguard U.S. According to the Bureau of Labor Statistics, call centers employ around 3 million Americans, yet projections show a potential loss of 150,000 jobs by 2033 due to outsourcing and automation. The measure also mandates transparency, with call workers disclosing if AI or offshore centers handle inquiries. Someone sent me a link to this old article from Manila Standard Today about me recent article on call center jobs in the Philippines. The article mentioned that only around 3 out of 100 fresh graduates in the country are hired by call centers. The survey must have been done in 2005, where only 11,526 applicants or 2.89 percent of the total 400,000 new graduates are accepted in BPO companies and call centers. Read more in our articles including "Kabataan files House Bill 1180 "Call Center Bill" the 3rd time" and "Senate Bill aims to recall Call Centers back to US".