#Globe Viber Communities

Globe has rolled out Viber Communities to deliver a targeted and more focused servicing for its customers. These Viber Communities aim to address queries, recommend self-service channels, and offer products.  Based on the latest data from Hootsuite and WeAreSocial, 80.7% of the Philippine population are on social media, with 65.4% using it to learn more about and communicate with brands. Due to this, Globe has made itself available in Viber Communities to address the demand growth among its 78.2 million mobile subscribers and over 3.4 million broadband customers. Globe and its customers may now reach out to each other instantly through Viber Communities, including the Globe At Home Postpaid, Globe At Home Prepaid WiFi, and Residential Communities. Viber has already verified both Globe at Home Postpaid and Prepaid WiFi communities with a total of about 8,000 members as of January 2020. One of these communities is the Valenzuela City group, which aims to support 16,000 Globe At Home customers. Globe now manages 32 communities with a total of about 18,000 members. By creating Viber Communities, we are able to focus on the needs of specific groups of customers and show our care in a personalized manner,” Globe's Chief Customer Experience Officer, Beck Eclipse stated. Read more in our articles including "Globe rolls out Viber Communities for customers" and "Globe drops Visibility Prepaid Kit price to Php3,500".