#grab disbursement

In compliance with the Philippine Competition Commission (PCC), ride-hailing app Grab has announced that it will soon start to distribute credit refunds to its passengers via Grab wallet. This comes after the PCC fined Grab a total of PHP 16.15 million; PHP 14.15 million of it was due to “extraordinary deviation on its pricing commitment” while the PHP 2 million was for exceeding driver cancellation at 7.76%, instead of Grab's promised 5%. The PHP 14.15 million penalties will be disbursed through Grab riders as a credit refund, while the remaining PHP 2 million will be paid by Grab directly to the PCC. The total amount varies per passenger, and the disbursement is only available for GrabCar rides in Manila. Grab has also asked its passengers to complete the basic KYC (Know-Your-Customer) process in GrabPay to redeem the disbursement amount. Grab is set to begin the disbursement process by December 31, 2019. Grab resumes its 24/7 operations in Metro Manila and select provinces to strengthen public transportation amid the pandemic. Grab previously implemented earlier operating hours with drivers accepting passengers only up to 12 AM as compliant with the government guidelines for curfews and lockdowns. Read more in our articles including "Select Grab passengers to get credit refund beginning December 31" and "Grab resumes 24/7 operations in Metro Manila and select provinces".