#grab phantom bookings asia

Micab has been a target of a massive phantom booking spree in their app this past June, and its internal investigation point to ride-sharing rival Grab. In an story published by Micab CEO and co-founder Eddie Ybañez on E27, he shares how these phantom bookings have been operated supposedly by the ride-sharing giant. As a result of the phantom bookings, Micab drivers are now hesitant to accept passengers from their platform. Phantom bookings aren't left unnoticed in other Southeast Asian countries, as Singaporean ridehailing upstart Ryde has filed a case against Grab on a SGD50,000 (~Php1,96M) loss resulting from 2,000 phantom bookings made by 300 fake accounts. "That Ryde experienced phantom bookings in Singapore, and we are experiencing phantom bookings in the Philippines, suggests a company-wide practice in action, if proven true (in addition to our own investigation, we are submitting our findings to relevant authorities like Ryde)," Ybañez said. He further added: "I write this op-ed not as a way to shame Grab, but as a call to everyone in the ride-hailing space across Southeast Asia. Read more in our articles including "Micab: 15,000 phantom bookings in June point to Grab" and "Devialet Phantom Sounder Center lands, rocket science for Php119,000".