#local warranty

I often get these types of questions from readers -- why are gadgets bought in other countries (HK, SG, US) not supported for warranty repairs and replacement in the Philippines? Normally, brands would not bring their products in the a region if they do not have a local distributor. Dell had to look for another distributor for the phones before they can introduce them (ended up with MSI-ECS) locally. For warranty, the dealers also serve as the de facto service center. This is the reason why if your device has a defect, you just need to bring it to the store you bought it (along with the receipt) for warranty repairs or replacement. If the product line is already strong and the volume of units sold can justify it, the distributor will also put up its own stand-alone service center and this is where all dealers will refer customers for warranty claims. These are the units which are eligible for local warranty. Otherwise, they might also accept grey units but you'll have to pay for the service since it's not covered by warranty. Read more in our articles including "Why international gadgets don't have local warranty" and "Amazfit unveils Balance 3 and Balance Ultra".