#mandatory unlocking

The Department of Information and Communications Technology (DICT) has ordered the National Telecommunications Commission (NTC) to promulgate rules and regulations for telco entities to mandatory unlock phones and devices after its lock-in period. If the subscriber has completed his/her lock-in period with the telco and has no outstanding obligations on their subscription contracts, then he/she has the right to demand a mandatory unlocking of his/her phone.  The NTC is now ordered to draft a Memorandum Circular in accordance to DICT's rules and regulations of the Memorandum order. The National Telecommunications Commission (NTC) has released guidelines for the mandatory unlocking of mobile phones and devices after its lock-in period. The Memorandum Circular 01-05-2019 dated May 31, 2019, details the rules and regulations on unlocking of mobile phones and devices. Under the guidelines, a Public telecommunications entity (PTE) (Globe, Smart, etc) shall post on its website its clear, concise, and readily accessible policy on mobile phone or device unlocking. PTEs are also required to notify customers when their devices are eligible for unlocking. An explanation should also be provided if the device does not qualify for unlocking or why the PTE needs additional time to process the request. Read more in our articles including "DICT orders mandatory unlocking of phones after lock-in period" and "NTC releases guidelines on mandatory unlocking of mobile phones".