#Meralco convenience fee

Meralco has announced that it will refund customers the convenience fees charged by their payment gateway partners. According to a notification posted in the Meralco app, the company is crediting back the PHP 47 convenience fee that customers paid between May 16, 2020, to July 15, 2020, and should reflect on their respective debit, credit, or e-wallet accounts. Additionally, Meralco will also make system changes by July 16, 2020, to temporarily suspend the convenience fee until further notice. Manila Electric Company (MERALCO) will resume the charging of PHP 47 convenience fees to consumers who wish to pay their bills online after Metro Manila and other cities reopen payment channels and business centers. According to the report by Inquirer, the energy distribution company only waived the convenience fees from March 16 to May 15  in accordance with the directives of the government during the enhanced community quarantine. Anthony Peter Crisologo, however, suggested the company to extend the waiving of convenience fee as not all customers have private cars to go in payment centers. MERALCO waived the fee last month after the Department of Energy received complaints from consumers. It also announced the refunding of the convenience fee to its affected customers. Read more in our articles including "Meralco refunds convenience fee, suspends it temporarily" and "Meralco resumes to charge PHP 47 convenience fee for online transactions".