MERALCO points to PayMaya for PHP 47 convenience fee
MERALCO has explained to the Department of Energy that the PHP 47 convenience fee for online payment is for PayMaya’s services.
In a letter, MERALCO President and CEO, Ray C. Espinosa, explained to Department of Energy Secretary, Alfonso G. Cusi, that MERALCO bills paid via the MERALCO App Online Payment Facility go through a payment gateway operated and maintained by PayMaya, which charges a convenience fee of PHP 47 per transaction.
Espinosa said that “the charging of a convenience fee by a payment gateway provider like PayMaya is a common commercial practice in the online payment service industry.” Although he added that MERALCO should have shouldered the Convenience Fee considering that MERALCO Business Offices and Bayad Center branches and partner outlets were closed during the ECQ period from March 16 to May 15, 2020.
Espinosa also apologized and said that MERALCO will shoulder the Convenience Fee charged during the ECQ period and refund to the customers the fees they paid during the said period.
Meralco says it will now shoulder the ?47 convenience fee intended for its online application system.
— CNN Philippines (@cnnphilippines) May 21, 2020