#No refund policy in the constitution

The Department of Trade and Industry (DTI) has issued a stern warning to online sellers regarding the implementation of the "no video, no refund policy," declaring it illegal and in violation of consumer rights. The "no video, no refund" policy, commonly employed by online retailers, requires customers to record themselves when accepting and opening their orders. Under this policy, only customers with accompanying videos documenting the receipt and unboxing process are considered eligible for replacements or refunds in case of defective items. In instances of product defects, consumers are entitled not only to return the item but also to request a replacement, a full refund, or repair services. During their meeting on December 5, the Metro Manila Council (MMC) signed and approved the implementation of the HOV Lane policy. A one-week dry run will be conducted starting next week December 11, Monday in order to test the effectiveness of this new policy. During the dry run, traffic enforcers are not yet tasked to apprehend drivers who violate the HOV policy, but once this scheme is implemented violators will be charged with a Php 500 fine. The idea of a Fair Use Policy is nothing new and has been enforced, albeit discreetly, by telcos on a case to case basis. Read more in our articles including "DTI states "No video, No refund policy" is illegal" and "HOV lane on EDSA to be implemented by the MMDA, dry run starts Dec.11".