The Department of Trade and Industry (DTI) has issued a stern warning to online sellers regarding the implementation of the "no video, no refund policy," declaring it illegal and in violation of consumer rights. The "no video, no refund" policy, commonly employed by online retailers, requires customers to record themselves when accepting and opening their orders. Under this policy, only customers with accompanying videos documenting the receipt and unboxing process are considered eligible for replacements or refunds in case of defective items. Read more in our articles including "DTI states "No video, No refund policy" is illegal" and "HOV lane on EDSA to be implemented by the MMDA, dry run starts Dec.11".
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Jun 3, 2026The Department of Trade and Industry (DTI) has issued a stern warning to online sellers regarding the implementation of the "no video, no refund policy," declaring it illegal and in violation of consumer rights. The "no video, no refund" policy, commonly employed by online retailers, requires customers to record themselves when accepting and opening their orders.
Under this policy, only customers with accompanying videos documenting the receipt and unboxing process are considered eligible for replacements or refunds in case of defective items.
Our coverage of No refund policy philippines includes: "DTI states "No video, No refund policy" is illegal"; "HOV lane on EDSA to be implemented by the MMDA, dry run starts Dec.11"; "Fair Use Policy: Globe vs. Smart compared ". Each article provides unique insights and information.