#ntc memo

In 2014, Smart, Sun and PLDT approached the Court of Appeals to stop the Php7 billion refund ordered by the NTC and reduce the rate of text messages to Php0.80. In June 27, the CA has announced its ruling and stated that the NTC did not have legal basis and did not follow due process. NTC made the order to reduce SMS charges and issue a refund back in November 20, 2012 and May 7, 2014. The NTC is expected to file a motion for reconsideration. Saw this memo posted at the Power Mac Center earlier today -- it's an NTC Memorandum Circular that mandates smartphone vendors and retailers to follow consumer protection rights on newly sold phones being charged 3G internet fees without consent from the buyer. One particular section of the memo requires telcos to send a text message to subscribers once their credit limit reaches 50%. The memo was made effective last February so I am not sure if these provisions are well-enforced or being followed. The NTC has made amendments to the MC03-03-2005 which regulates contents/information providers to initiate the “opting-in” of subscribers to services through push messages. Read more in our articles including "Court of Appeals junks SMS refund order to customers" and "NTC issues memo on Mobile Internet Charges".