#PLDT hotline support

The PLDT Group also activated its 24/7 Smart crisis hotline at +63288457799. Overseas Filipinos may also contact the DMW-OWWA 1348 hotline for free through PLDT Global’s TinBo app. A Data-Driven Approach to Readiness To guide its response and after-sales support, PLDT Home has identified three critical focus areas based on urgency, recovery needs, and historical weather data. Customers in these areas are encouraged to visit the nearest PLDT Store for after-sales service, account support, and power support through charging stations. In these locations, customers may visit the nearest PLDT Store or PLDT At Your Service booth for after-sales service, connectivity assistance, free calls, free WiFi, and charging support. On-Ground Support Through PLDT At Your Service During calamities, PLDT At Your Service teams will be deployed to conduct on-the-ground activities in affected communities, serving as one-stop support hubs for existing and new subscribers alike. As communities transition from immediate response to recovery, PLDT Home’s on-ground support will expand to include customer service and connectivity assistance. Where available, PLDT At Your Service teams may also provide support such as free installation, speedboost offers, and 24-hour quick installation to help households restore or establish connectivity more quickly. Read more in our articles including "PLDT Home offers free calls to Middle East from March 1 to 7" and "Resilience Before the Rain: PLDT Home Strengthens Network and Customer Support Ahead of Typhoon Season".