Globe rebrands and upgrades DSL speeds

Sa globe broadband para kang nakipagkasundo sa devil puro maganda sasabihin sayo pag nag apply ka pero pag kinabitan kana hell na na ang buhay mo sa connection nila hindi matatapos ang one month ng dka maccra ang connection mo grabe nakakapagod talaga ang globe dna ako na relax sa demonyon connection nila.Sa mga taga globe mga sir ayusin nyo naman ang connection sa pasig para na ninyong awa pls…….pls…..

im stuck with globe for 1 year now not knowing that they are having problems with their network. and there’s never a day that i do not complain to them. i waste electricity waiting to when i can connect to a site and they are not doing anything. this problem they have? started dec 2008… and until now they cant even solve it???? their whole staff should be fired!

Fixed… After banging all tech support of Globe DSL, atlast my Globe connection runs smooth as of Nov. 24, 2008. Here’s a tip of advice for those have a problem with intermettent connection (3-5 mins time interval disconnection).
1. If your using aztech modem try to replace it by PROLINK (5200, or hurricane 9300g).
2. Replace your line cable (outside connection).
After this reconfiguration I have no issues of disconnection on my DSL. But one thing Globe Telephone Line sucks! Within a week I encounter 2-3 times Line problem (no phone receiver, no dialtone) but DSL is OK. Hahaha. It’s good thing not DSL. Hope this helps!

Been reading many blogs ’bout GLOBE problems! And found out that is TRUE! Having problem 3 days after my connection installed. I had been disconnected during evening till morning which is my fav time (9pm – 6am) to use. I’m experiencing disconnection every 3-4 minutes (INTERMITTENT CONNECTION). Still now Nov. 18, 1:38am… WHAT AT SHAMED!!! I HAVE NO CONNECTION.. Just make this in a notepad and copy pasted here after connection will be OK! HOPELY?!!!

I live in Polomolok, South Cotabato. I have PLDT EXCITE via landland and I live exactly beside the PLDT Telephone office. I AM VERY UNHAPPY WITH THE PLDT INTERNET SERVICE. I get about 350-500 speed using the internet speed test and I should get up to 2000. Could GLOBE improve my speed? I picked up GLOBE brochures in KCC Mall, General Santos City but unfortunately the person manning the GLOBE INTERNET Desk has not been available when I’m in the mall. As I understand the brochures I could get speed via Globe Broadband at 768kbps for only P995 a month. I’m now paying PLDT P2000 per month for less speed than you offer. Please email me ASAP if you can provide a beter, cheaper internet service. I’m presently unsing my telephone line for the internet DSL but if you need to use my telephone for dedicated internet service that would be OK as I do not need telephone service other than Internet service.

what more I can say! If stalin was able to persuade his country men back in Russia to embrace his idea, I think this is the time to empower our complaints. I am calling to all Globe Broadband subs to cast their complaints to proper authority such as NTC para matauhan yang globe na yan. ang lupit maningil ang kunat umaksyon magaling lang mang bola customer service nila.

100% Promised lang ang makukuha mong sagot sa GLOBE.

Hi there,

I have a Globe DSL connection at home. It gets disconnected every 2-3 minutes. I have been experiencing that for about 6 weeks.

This is more than annoying, I cannot use it and need to go somewhere else to use the Internet.

Has any of you guys figured why the disconnections? Or it is not so common? Any thoughts?

unai

I have been holidaying in Cebu City for almost 2 months and just returned to Australia. I loved it very much in Cebu City except for the internet! My brother in law has Globe and for most of January till my departure being 15th Feb, frequent intermittant connections. At times it lasted for several hours in a day. After making inquiries, I was told that all will be back to normal by 15th Feb 2008. What a coincidence that the service returns to normal the day of my departure! I wonder if it really has as I have not seen my relatives online yet? Anyway during my stay in Cebu most times I had to rely on net cafes which are reliable or another friends place who had PLDT which was an excellent connection, speed and no interruptions. I told my brother in law to switch to PLDT if there are no improvements with Globe. As a matter of interest, has the Globe broadband service improved in the San Carlos area since 15th Feb? My brother in law lives in the vicinity.

God bless…

don’t dare lance. don’t dare. globelines broadband is nothing but trouble. i’m one of their very disappointed subscribers. their connection and speed is simply SLOW.

Am thinking about having a “broadband” wireless internet connection in my place.

I live in place near where I can see the TWO TOWERS, one of the two obviously is the STUPID (ahem SMART) tower, I dont know the other one. The TWO TOWERS are approximately 50 meters north of my place. However, the yard between us and the towers have lush trees, though I can still see the domes attached to the towers without the trees blocking the view.

About 350 meters south west is a lone GLOBE tower. Open rice field is between my place and the tower. There are a few birds that pass by though.

If I were to get a broadband wireless internet connection, which of the two do you think I choose?

For those who would like to have their globe broadband dealt with. I was able to personally talk with Globes Customer Care head yesterday (as i have an official business near GT plaza) and she was kind enough to offer some solutions for my problem. But I already applied for a mydestiny cable internet so i said I would rather have the line disconnected. The agreement was to have the line disconnected without any pre-termination fees.

Her contact info:

Valeska Annia T. Vicente
Account Management Specialist
North Luzon, GPS GT Plaza
Center Operations/Customer Care
Consumer Broadband Group

Tel: +(02) 730 2828
Fax: +(02) 739 8000
Mobile: +(0917) 797 5477
Email: valeska.vicente [at] smtp.globetel.com.ph

To John,

I had the same experience with frequent disconnections. Tell the subcon or lineman to troubleshoot your wirings at every junction from their box to your pc. Somewhere out there is the cause (I think). As much as possible, limit the number of “dugtong” kasi yan ang naging problem ko before. At first I was hesitant to rewire my house, but after they eliminate a few junctions, naging stable na ang connection ko.

The onsite technician brought his laptop and modem so he can trace it.

mrwilson

you also try this link

http://portforward.com/english/routers/port_forwarding/Prolink/H9300G/Utorrent.htm

i hope it helps.

for the ip address, i did not set a static ip, i just used the current ip address assigned to my computer

I saw we do something about this. File a formal complaint to whoever is concerned. I’ve through a lot of pain in the arse with globelines broadband.

Now my broadband has been cut-off for not paying for the service. How can I pay for the service that gets disconnected every 5 mins? I was paying for the crappy service before (months after it was installed) hoping that even if i get the crappy service, soon they will fix it, but months came, no one was able to fix the problem. The CSR isn’t of any help at all, all they ask u to do is let you reset the modem. That is if you get lucky and patient enough to wait for an hour for the CSR to pickup your call.

John

Last Sunday their subcon came onsite to fix the wiring. After “eliminating” troublesome wires, the intermitent connections seemed to be gone. The downstrea/upstream CRC ERRORS are down to less than 100.

This evening I checked the CRC ERRORS to see if my line is still clean, and guess what?! CRC ERRORS had gone thru the roof! 23,000++ and counting. W T F?! I’m thinking this ain’t wiring problems no more.

I remember posting here in yugatech.com about Globe’s increasing their bandwidth a few months ago (May or June I think). They added 500kbps to our plan. Same price, but now we are getting 2Mbps.

The catch? Crappy service. They will use all the reasons in the world just to justify why your internet disappeared for weeks! Like just recently, they were telling everyone in Bangkal, Makati that their boxes got toasted.

Guess what? They don’t care. Before they fix your connection to their toasted box, they want you to call first and report it. So, for almost a week, no one literally called, having used to their crappy service.

Last weekend, many subscribers called, and so we always see their people walking back and forth almost everyday here, checking their subscribers and reconnecting them err “fix” their toasted box connections.

Here’s another. Your Mbps connection only works for East Asia Community (ie ASEAN+3+3), go outside that range, it’s below half your speed.

You won’t be able to prove it to them because they will ask you to use a “LOCALLY HOSTED” speed tester, telling you that it is their official speed tester.

so, a big W-T-F!

Any other Globe users out there who wants to do something? Let’s gather together.

Check this comment about Globelines Broadband.

http://luthientinuviel.blog.com//2041816/?page=last&msgsuccess=1#cmts

This is one concern that needs to addressed with urgency.

mrwilson you need to open ports.

I switched my DNS to OpenDNS. Disabled the Prolink Firewall. Even tried disabling XP’s Firewall. Still no luck with my bit torrents… I can’t connect to any seeders even though there’s lots of ’em.

Funny thing is the upload stream works fine. Only the download is zero.

I’ve already gotten used to Globe’s intermittent internet connection. Right now it’s just a matter of restarting the modem everytime I get disconnected. Works for me most of the time.

But what’s crappier is that they recently charged me for phone calls I did not make. 11 calls to 7 different numbers — all cellphone numbers. What the? Here’s my complaint:

http://www.pinoymoneytalk.com/2007/08/30/globelines-problem/

In our area at Sta. Rosa, Laguna, Globe is better than PLDT when it comes to speed. The problem is that I get disconnected at various times with different durations. But that is a tradeoff that I can take.

For the same price PLDT offered 512kbps while Globe has a consistent 1.2mbps.

Also, there seems to be a transparent proxy or some sort of NAT because sometimes I don’t get the right IP address to access my computer from the office.

Although I don’t like the customer support of Globe in itself, I’d have to say I haven’t had too many intermittent connections with them – less than ten from our date of subscription. Aside from that, they give out free Prolink Wifi Routers to new subscribers who choose the 2mbps/3mbps Plan right away. Their 3mbps plan, in fairness, reach 3mbps almost always if not always, and it sometimes reaches over the promised speed (about 3200-4000kbps). I’m quite sure service will vary from area to area though, although technically DSL’s speed shouldn’t be as affected by the subscriber’s area as Cable Internet’s speed is.

Their call center is really bad though, they really can’t do anything technical, they can only sympathize with you, hehe. Aside from that, I recall claiming my Wifi Router for a whole month before it came, but other than that I have no complaints yet. Of course I couldn’t be too much of a testimony because I used to have Destiny Cable, their call center agents don’t even seem to bother to pick up the phone – you can wait for an agent to answer for an hour, and sometimes they still don’t answer after that hour, hehe.

Pft. if only GLOBE had some presence in my area…

It’s all just a cosmetic change. The same intermittent connections and the same crappy customer service. I say, they’re in cahoots with their supposed competitors in the internet service business. Even if you decide to switch providers, it’s the same old troublesome connections and crappy customer service, the only difference is the increasing price.

Just before I got this post loaded by my browser, I had to restart my globe router just to reconnect. Sheesh!

You’ll have to tell them and reset your lock-in period to 12 months, I believe. They also probably won’t announce it to the current subscribers – they’ll wait for you to come to them like *cough* PLDT lol. The two companies really get along with sub-par customer service, haha.