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A reader emailed today about the recent Globe rebranding and points me to their recent DSL package upgrades. Obviously, we’ve all noticed that every time the other ISP upgrades their offerings, the other responds with the same.
That’s healthy competition that benefits the consumers.
There are two sets of packages for Globe’s residential broadband offerings — one is data only and the other is data plus landline. Here’s the pricing and the bandwidth cap:
Plan 995 Data Only -> 1.5mbps
Plan 1995 Data Only -> 3.0mbps
Plan 995 with Landline -> 374kbps
Plan 1295 with Landline -> 1.0mbps
Plan 1995 with Landline -> 2.0mbps
However, for the data plan, their website indicates 1 and 2Mbps only.
There’s also the Php2,500 one-time installation fee. Each packages comes with the DSL modem, free email, and automatic Wi-Fi access at any WiZ hotspot (maximum 2 free hours per month for Plan 1995).
As for the rebranding, a couple their marketing people have told me it’s not just about their image and organizational structure but also the way they do customer service. The latter, we’ll have to find out ourselves.
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BrianB says:
Forget it, still the same. I get on average 1400kbps for my 1995 plus static I.P. address of 600 pesos. This could be a new development, though because these “new prices” on the Globe site has been implemented months ago.
As for customer service, well, it’s about the same, really. I actually tried tipping a home service technician but he wouldn’t accept the hundred pesos. He spent 5 hours at home trying to figure out what was wrong with my DSL. Maybe that’s what they mean.
Er, maybe I should stop calling it “broadband” next time I call technical support. I always say : “Hello, this is about my broadband connection.”
paolo90 says:
You’ll have to tell them and reset your lock-in period to 12 months, I believe. They also probably won’t announce it to the current subscribers – they’ll wait for you to come to them like *cough* PLDT lol. The two companies really get along with sub-par customer service, haha.
Miguel says:
I took a look – it’s still a USB modem, so they want you to use it on one PC only. Or, have you guys found a Ethernet modem compatible with Globe DSL?
jhay says:
It’s all just a cosmetic change. The same intermittent connections and the same crappy customer service. I say, they’re in cahoots with their supposed competitors in the internet service business. Even if you decide to switch providers, it’s the same old troublesome connections and crappy customer service, the only difference is the increasing price.
Just before I got this post loaded by my browser, I had to restart my globe router just to reconnect. Sheesh!
noemi says:
I wonder if that is accurate because I called them to inquire if my package has a lower price.
I am using the 1495 landline and data with speed of 1mbps and they say the price is still the same
The 1295 package is wireless landline at 512 kbps
Kiven says:
Pft. if only GLOBE had some presence in my area…
BrianB says:
Eto nga, may visitation uli ako sa globe. Mga ilang dosena na since nag subscribe ako. Ginagamit pa laptop ko.
paolo90 says:
Although I don’t like the customer support of Globe in itself, I’d have to say I haven’t had too many intermittent connections with them – less than ten from our date of subscription. Aside from that, they give out free Prolink Wifi Routers to new subscribers who choose the 2mbps/3mbps Plan right away. Their 3mbps plan, in fairness, reach 3mbps almost always if not always, and it sometimes reaches over the promised speed (about 3200-4000kbps). I’m quite sure service will vary from area to area though, although technically DSL’s speed shouldn’t be as affected by the subscriber’s area as Cable Internet’s speed is.
Their call center is really bad though, they really can’t do anything technical, they can only sympathize with you, hehe. Aside from that, I recall claiming my Wifi Router for a whole month before it came, but other than that I have no complaints yet. Of course I couldn’t be too much of a testimony because I used to have Destiny Cable, their call center agents don’t even seem to bother to pick up the phone – you can wait for an agent to answer for an hour, and sometimes they still don’t answer after that hour, hehe.
John says:
Reasons to stay away from Globelines Broadband:
1. Very crappy customer service. You have to wait at least an hour for an agent to pickup the phone. I even tried having the fone ringing overnight, when i woke up in the morning, I still hear the on-hold music. Sigh
2. Incompetent on-site support. They barely know how to use the internet. They are subcons and i think they are line men taught how to config the broadband. The only way they do to test if the line is ok is PING. Other providers have crappy on-site support too, but globe’s much worst
3. Intermittent internet connection. By intermittent i mean the modem itself gets out of sync from their equipment (DSLAM). Just imagine getting disconnected every 2 or 3 mins. Landline is OK. I can’t tell as what others are experiencing but this is from San Juan area
4. You can’t talk to upper management. You only get to talk to cust reps. I tried putting my situation in writing but no response. I tried talking with their engineers but they woundn’t let me
Reasons to stay with globe:
1. If you stay in areas like Tacloban, Cebu, etc, you will probably get the best service. In tacloban where I personally know their tech support staff, it’s so easy to to coordinate.
2. Lesser intermittent connections, but its neglible
JP Loh says:
In our area at Sta. Rosa, Laguna, Globe is better than PLDT when it comes to speed. The problem is that I get disconnected at various times with different durations. But that is a tradeoff that I can take.
For the same price PLDT offered 512kbps while Globe has a consistent 1.2mbps.
Also, there seems to be a transparent proxy or some sort of NAT because sometimes I don’t get the right IP address to access my computer from the office.