Smart responds to Globe's NTC story

Smart responds to Globe’s NTC story




So here we go, Smart has made a statement regarding the study conducted by NTC about network performance/benchmarks. The statement refutes Globe’s original press release. The full statement is posted below.

We’ll let you interpret the entire story and determine for yourselves who’s telling the truth.


 

See related stories on “The Empire Strikes Back: NTC says Globe > Smart” and “Original copy of NTC’s Report on Globe vs. Smart“.



Abe is the founder and Editor-in-Chief of YugaTech. You Can follow him on Twitter @abeolandres.

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42 Responses

  1. wha says:

    telco war, puro gastos sa advertisement. pareparehas lang naman na UNREALIABLE ang SERVICE. kung un pinambayad nio sa mga FALSE ADVERTISEMENT nio ginamit na pang sa pagpaganda ng SERVICE nio matutuwa pa kami.

    • cire says:

      VERY WELL SAID!!!

    • NeutralGuy says:

      True true. We, as consumers are the benefactor of this telco war. If this continues, we should hope that instead of false advertisement and misleading claims, they should must improve their service, provided that the service fee for each service given is on par with that of the telcos in US.

      Continue the war, war for which company gives the best service, not the war of claims and advertisements.

    • Rich says:

      Saktong-sakto Brad!
      sapul na sapul!

      Kung ginagastos ng mga telcos ang pera nila sa pag-improve ng services nila, ang mga subscribers narin nman ang magkakalat ng balita na maganda mag-subscribe sa kanila eh!

  2. Ramon says:

    Personally, I think both telcos still have a long way to go to completely satisfy their customers =p

    but focusing on the topic, Globe had definitely released their statement with false facts and twisted data to make them look good
    Whether it was a mistake by an individual or a deliberate attempt in lying to the public… The damage has been done, and no doubt Smart will take advantage of this fiasco -_-

  3. Gino says:

    Well said SMART! Now, that’s really embarrassing of Globe. Especially in the Average Signal Level. Marunong ba kayo bumasa ng -dbm??? Peace :)

  4. magikero says:

    we all know that both telco sucks, pero ang tunay na issue dito ay kung sino ang mas nagsasabi ng totoo. malinaw naman ang nakalagay sa NTC report. globe subs here.

  5. coachjojoc says:

    Wanna know what this telco war is all about?

    De La Salle (the Zobels) vs Ateneo (Pangilinan).

    Simple as that.

    • dodong says:

      what a bright deduction. you must be so proud!

      . . . . . . . . . . . . . . . . . . . ________
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      . . . . . . . . ./. . . . . . . . . . . . . . . . . . . . . . . . . . ,:`^`.}
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      . . . . . . /(_. . ”~,_. . . ..“~,_. . . . . . . . . .,:`. . . . _/
      . . . .. .{.._$;_. . .”=,_. . . .“-,_. . . ,.-~-,}, .~”; /. .. .}
      . . .. . .((. . .*~_. . . .”=-._. . .“;,,./`. . /” . . . ./. .. ../
      . . . .. . .\`~,. . ..“~.,. . . . . . . . . ..`. . .}. . . . . . ../
      . . . . . .(. ..`=-,,. . . .`. . . . . . . . . . . ..(. . . ;_,,-”
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    • coachjojoc says:

      Hey, the guy looks just like Jaime Zobel de Ayala.

    • shallow says:

      Ang babaw ng analysis mo!!!

    • coachjojoc says:

      ,,,or maybe UE (Lucio Tan) vs NU (Henry Sy)

    • Eizan says:

      The Zobels studies in Harvard, not in some third-world school in the Philippines. :P

    • coachjojoc says:

      pinoyweb.com:
      Name: Jaime Zobel y Pfitz
      Also known as : Jaime Zobel de Ayala
      Date of Birth : 1934
      Schools Attended: De La Salle University, Harvard University
      Doctor of Business Management (honoris causa) De La Salle University, Manila, 1985

      Haven’t you noticed the Smart and Globe patches on each school’s jerseys?

      Obviously you never studied at any of the above “3rd-rate” schools…which would then make you 4th-rate.

    • Eizan says:

      Oh, I’m sorry, I didn’t know that a frustrated coach came over just to have that analyzed here. As if basketball makes a dent in any of the academic rankings of the schools in PH in the global scene. And FYI, I studied abroad, got my undergrad degree in the US, so I don’t give a sh*t at your ADMU-DLSU-etc. basketball rivalry.

    • coachjojoc says:

      And I presume the US school you attended never made it to the NCAA tournament.

    • eizanyabang says:

      and what 4th-rate college in the US did you go to? arrogant bastard, just cause you went to school in the US doesn’t mean it wasn’t a 4th-rate school. couldn’t even mention your school name. maybe it was a community college?

      and its not ‘I don’t give a sh*t at your ADMU-DLSU-etc’, its ‘I don’t give a sh*t about..’ screw your 4th-rate community college.

    • Orange says:

      @Eizan. Wow you studied abroad? You obtained your undergrad from the US? That’s so cool! So unlike us who live in our third world country so we have to settle for our third and fourth rate universities. Like how dare we have a sense of pride for our local schools, right? I mean we’re all just third and fourth rate anyway so we have no right to take pride in our local universities – right? Dayum, you are like the smartest and most enlightened person I have ever encountered. You can like create a new religion to out-Xenu Tom Cruise and the Scientologists. Because man, you are infallible and the source of all wisdom in the universe!

  6. daniel says:

    dont really believe that Smart is less than Globe.

    globe is so spotty and weak. smart has the largest expenses in infrastructure upgrades. and most of all… they havent destroyed an old system while upgrading. haha

  7. nexusboy says:

    SMART claiming they are the superior network is plain stupidity. how can one claim it is such when 10 out of 100 calls made in Smart are blocked?! Globe’s old network outperformed Smart’s already upgraded network with only 5% of calls failed to go through. This alone can dispute Smart’s claim. and besides, those 4 out of 5 tests, Smart only leads in decimal places therefore insignificant. jeeeez

  8. nexusboy says:

    I read a lot of Smart’s print advertisement goin on for quite sometime now that they’re network is now FULLY UPGRADED! while hotting Globe’s upgrading still in progress. NOW that NTC tests reveal Smart has twice as much blocked calls than GLOBE’s legacy network, SMART is now saying they continue to work hard in improving their network. hahaha! who are they fooling? the paid bloggers? what a joke.

  9. Darwin says:

    If you’re wondering how Smart came up with the “5x stronger” figure, here’s how:

    Average Receive Signal Level (higher is better):
    Globe: -69.83 dBm
    Smart: -62.63 dBm (BETTER)
    Difference: -62.63 dBm – -69.83 dBm = 7.2 dB

    That 7.2 dB difference means “higher by a factor of 5.25” or to put in context, “around 5 times stronger.”

    For the curious:
    7.2 dB = 10*log(X)
    X = antilog(7.2/10)
    X ~= 5.25

    • nexusboy says:

      thanks for sharing the info! very interesting.

      tests show Smart has better signal reception but Globe’s signal strength is well within the standard too! so that does not in any way make Globe’s network inferior since it passed the test in this aspect.

      Smart should explain their Dropped Call Rate which is twice worse than Globe despit claiming their network has completed its upgrade.

    • 'em says:

      “That 7.2 dB difference means “higher by a factor of 5.25″

      Sorry I’m not an ECE… Where in Communications Theory I can derive the statement above? Thanks.

    • 'em says:

      Whoops…

      Nandun din pala.. Ito..

      For the curious:
      7.2 dB = 10*log(X)
      X = antilog(7.2/10)
      X ~= 5.25

      Thanks!

  10. Eizan says:

    At least, Smart had the decency to use their domain as an email provider to their PR department unlike [email protected]

  11. Iyan Sommerset says:

    All I see is corporate dick-waving at each other while ignoring both their customer bases.

  12. edwaine says:

    Gawin nalang nila ang mga improvements sa mga system nila kesa nagbabangayan sila ng ganyan diba.

  13. Dangem says:

    hays sana people oriented sila hindi yong puro profit lang nasa isip nila.

  14. Dicube says:

    this sounds GOOD na merun competition but it will be greater if their are 3 players

  15. huh says:

    Smart and Globe are both terrible, lets compare them to the rest of Asia. Japan, Korea, Singapore, thailand the list goes on. You know whats a joke? Hspa+ getting a max of 3mbps if you are lucky in Makati which is supposed to be the business center of the philippines.

    What a joke , the lte will just be another joke

    The government needs to set standards of what can be considered broadband or 4G. Poor internet here hurts business so much

  16. yogiboy says:

    I am a Globe user. Yes they are weak even
    in Ayala Center, Makati. Spotty 3G and keeps
    on switching bands frequently. Too much
    interruption and when finally connected to
    3G….no data comes in! All I see is mostly
    EDGE signal.

  17. toning says:

    walang kwenta pareho…mga sms late dumating.pag ng-txt si misis na pauwi na sya…nauuna pa sya dumarating kesa txt nya…pano na lang kung may lalaki este babae ako sa bahay…eh di huli.

    dapat ni-rate nila quality of service or customer satisfaction!

  18. Soul Annihilator says:

    No contest here. Both are terrible. Pagandahin na muna nila services nila bago sila magyabang.

  19. Kups says:

    Puro outsource na kasi ang gumagawa at nag-uupgrade ng network nila. Kadalasan yung mga taong involved sa network infra nila gaya ng Engineers at technicians, ay puro UNDERPAID kaya most of the time hindi na nagagampanan ng maayos yung tungkulin nila. Ikaw ba naman na halos minimum lang ang basic salary mo at 24/7 ang work mo. Kaya di rin sila makahatak ng magagaling na fresh grad at experienced professionals ay dahil agency na ang hahawak at bukod pa sa sobrang baba ng sahod.

  20. hanjo says:

    i agree with the many who says that both of these telcos havea long way to go to meet customers’ demand for better service. they really are disappointing.

  21. Student Observer says:

    In my humble opinion, hindi naman intensyon ng Globe (via their press release) na i-misinterpret ang results ng test na ginawa ng NTC. I think what they meant was that, their “Legacy Network” (READ: Old network equipments) is performing in parity with Smart’s widely publicized “Upgraded” (READ: Modernized) network. Globe must have been so proud to learn that their legacy network performed “in parity” and even managed to outperform Smart’s upgraded network in 1 of the 5 test metrics conducted by the NTC.

    Yun lang yung nakikita kong gustong i-point out ng Globe. Just my two cents. :)

  22. rakistang_jeff says:

    Telco Wars (Globe versus Smart)…mag-focus nga muna kayo na ayusin infrastructure nyo kasya awayan ang inaatupag nyo. Pare-parehas naman kayong unreliable. NTC gising-gising. Mag set naman kayo ng tamang standard sa mga telcong ito at bigyan ng karapatdapat na fine kapag di naibigay sa subscribers yung service. Alam kong di natin puwede maihantulad ang mga telco natin sa ibang bansa. Pero pagdating sa technology nakakasabay naman bansa natin kaso di naman reliable at nakakatawa HSPA+ ang signal pero 300kbps pababa ang nakukuhang speed. Wala din. :(

  23. Telco Stig says:

    Hahaha Smart is also trying to divert attention in this statement but not me!! True they are better than Globe’s (old network) in 4 out of 5 criteria. But we must not forget and realize the importance of the CRITERIA NUMBER1: Blocked calls. Para saan pa ang lakas ng signal, ganda ng quality etc.. etc.. Eh kung sa umpisa palang di ka na makatawag!! Blocked calls ang taas ng probability!! Sus naman napakasimple. Kaya naman pala hirap ako makatawag tapos sasabihin upgraded na sila mid2012. Tapos nagpapabango pa sa commercials. Ano ba yan!?! Ayusin nyo naman

    • Erk says:

      Correct! Its better with Globe because at least you can make a call even though the quality is less superior compared to Smart. I’ll rather wait for them to upgrade. They seem to be more transparent with their customers. No stupid commercials, no misleading targets just focused on their service. Besides for a $700M upgrade budget, I am expecting big things from them. I just hope I wont be disappointed.

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