A source from inside KGB Philippines sent a tip about the latest mass lay off of agents in KGB Philippine’s Sta. Rosa contact center. The head count — 600 and growing.
Employees that were affected came from the SMS Account (where customers sent in SMS questions and agents quickly reply answers pulled from research and online searches).
The news was came out last Monday (February 9, 2009) where people in the Sta. Rosa site were informed that majority of the agents will be let go. One employee recounts what happened over at PinoyExchange:
Patay ang halos lahat ng teams sa SMS Acct… Kahapon 9 Feb 2009, Parang nagmistulang funeral parlour ang KGB Phils…. After our 1 hour break, bigla kaming pinag log out at pinapunta sa training room.. Doon maraming teams din kami sa loob
Bigla na lang sinabi sa amin na kailangan na daw kaming tanggalin sa trabaho meaning “TERMINATED” na kami lahat (ANG NATIRA LANG AY TEAMS 1-8 AT ANG TEAMS 9-39 TSUGI LAHAT INCLUDING THE TEAM LEADERS)..(Sorry correct me if Im wrong with the figures this are just based on those tsugi persons that I have talked to yesterday). Hindi daw nila inaasahan ang mangyayari pero kailangan na mag MASS LAY-OFF.
More reactions and explanations were posted there.
It looks like KGB was banking on projections that their SMS service would grow so they were aggressively hiring only to realize demand went down over the last quarter and a lot of employees were left without nothing to do on their shifts. However, seems like 600+ heads are too many for a simple overshoot of personnel management. Obviously, the global financial crisis is once again the culprit.
KGB provides services for incoming calls requesting information about directory assistance, movie showtimes, restaurant reviews, traffic, weather and other information with clients in the US and the UK.
@EHEM
SUS ONE OF THE BEST DAW.. TIGNAN MO NGA GRAMMAR MO!!!! “I CAN KNOW MOVE ON”?, “NO ONE CAN CHANGED THAT”?.. DI N KO NAGTATAKA KUNG BAKIT WALA NNG SMS.. DI CRAP ANG SMS, UNG MGA KATULAD MO UNG CRAP.. KUNG MAKAPAGREKLAMO KAYU KALA NYUNG TALONG TALO KAYU… PASALAMAT K P NGA AT TINANGGAP K P NG KGB KHIT BALIBALIKO YANG ENGLISH MO… DAMI NYUNG REKLAMO, MAGBIGTI K NLNG.. DAMI MO YABANG, SA PALENGKE KA MAGAPPLY, DUN PAG NGENGLISH KA D HALATANG TANGA KA… MAGKAKALEVEL LNG NMN KAYU EH.. GUDLUCK SA SUSUNOD MONG CAREER, D N KO MAGUGULAT KUNG MAGING KARGADOR K NLNG….
Malungkot: All caps ka pa. Basahin mo nga at baket ako nag eehem. Slow mo. Baka si tekpert tinutukoy mo. Bago ka mag react jan pwede paki sigurado.
To Alain
Somehow I still admire you for saying sorry for some of your actions…kaya lang mas maganda sana at talagang mararamdamin nmin n very sincere yung apology mo kung dun ka sa mismo sa floor nagsalita tutal you have all the time in the world to say it to all of the SMS agents.Im sure maaappreciate ng husto yung apology mo.Isa ka sa mga nsa Q Desk n maangas ang ugali together with Liam…Anyway…wla lng tapos na eh.
To Alain
Somehow I still admire you for saying sorry for some of your actions…kaya lang mas maganda sana at talagang mararamdaman nmin n very sincere yung apology mo kung dun ka sa mismo sa floor nagsalita tutal you have all the time in the world to say it to all of the SMS agents.Im sure maaappreciate ng husto yung apology mo.Isa ka sa mga nsa Q Desk n maangas ang ugali together with Liam…Anyway…wla lng tapos na eh.
im sorry ehem. haha. mali kc ung nkita kong name. hahahha. sorry naman boss. ok lng? sorry, ok lng? well then medyo maaliwalas n ung kgb ngaun. one tym kc may bumangga samin ng mga kaibigan ko sa bilihan ng yosi sa baba, humarang n nga sa daan ang angas pa ng sagot nung nabangga ung tropa ko. ni hindi man lng nagsorry. undeniably na sms agent un. isa lng xa sa mga bastos dun. ok lng sana kung gwapo mukha nmng kabayo. kung di ako ngkakamali brando or bryan ung pangaln nun. sana ngsorry ka db? ung kapangitan ng ugali mo ngbblend sa mukha mo. sorry bastos lng kc tlga. feeling gwapo pa sa lung center. pwehh.
EHEM AND MALUNGKOT FOR YOUR SATISFACTION!!!!!
Finally, I have surpassed what had been an entire nightmare. I can now move on and find a job worthy than this “crap” SMS. Guys we have proven that we are really “the best of the best” no one can change that… as to what Cor said we are the top best. Let’s just let go of the passed and think of what is ahead. Good luck!!!!! We are still blessed and very lucky!!!!! Till then everyone!!!! See YOU!!!!
HOPE YOU GUYS ARE SATISFIED!!!
PARA SA INYONG KAALAMAN!!!!!!
kaw na lang magbigti!!!! kaw nakaisip…. gusto mo ikaw din magkargador baka un trip mo…. at bakit bitter ka eh sa gusto kong tawagin crap ang SMS… wapakels ka!!!! gusto mo sabihin ko pa ibig sabihin ng CRAP….Obscene term for feces. Synonyms are: dirt, shit, shite, poop and turd. Naintyendehan mo!!!!! PUTA!!!! di kita pinapakialaman…. at isa pa para s inyo ba and msg na un!!!!! BOBO!!!!!
AND MIND YOU…. I AM NOW CURRENTLY WORKING!!!!!! O BAKA NAMAN MAGCOMMENT PA KAYO!!!! TAMA SABI NG IBA!!!!!D N KO DAPAT NG NAGBBASA DITO…. BAKIT? GAWA NG MGA TAONG KATULAND NYO!!!!! ABNORMAL! PAKAILAMERO!!!! KUNG PALENGKEHAN LANG ANG LABAN ABA! PUTA! HASLER AKO JAN!!!! PUTANG INA TALAGA!!!!!!
Hehehehe tekpert… Tama lang na naredundant ka. Redundant ka eh… Iam now currently working? Hehehe. Hindi po ako lalaban sa yo, nangcocorrect lang ng grammar. Hindi po ako skwater na taga palengke tulad mo
Congrats on your new job!
ay tekpert hindi mo naedit yung “Let’s just let go of the passed and think of what is ahead”… dapat “past”… dali edit mo tapos post mo ulit
@EHEM hayaan nlng. wahahahahahaa. well, ganyan tlga.
“top best” ba? wala p kc kong naririnig na least best eh? redundancy kahit saang anggulo tignan. sus kung crap tlga ang sms bkit ngtagal k pa dyan at hinintay pa ang last redundancy? mali nmn sigurong idescribe mo as crap ang sms. siguro kaya k tumagal dyan eh dahil lng sa cpt mo, tae nmn sa presence. hahahahahahaha. good luck sa bagong work. balik school k nlng kaya muna, pede pa nmn remedyohan yang mga grammar spills mo eh. khit sa elementary school matututunan mo nmn yan. khit one week lng. hahahaha. mag non voice k nlng ulit, atleast dun pede k gumamit ng whitesmoke para macheck ung grammar mo. hahahahaha. good luck nlng. ginalingan mo pa sana ung pag-edit ng pinost mo para naredeem mo ung sarili mo. hahahaha.
hahahahaah.. nga pla, sana naman iniba mo ung pagkakasunod2 ng paglagay mo ng synonyms ng crap para d halatang dito mo sa site n to kinuha ung info n pinost mo(thesaurus.infoplease.com/crap). hahahaha.. sana sinama mo n ung “fecal matter, faecal matter, feces, faeces, BM, stool, ordure”… hahaha.. sms na sms ah.. hahahaha
bakit nagpupumilit ka pa magingles kung pwede ka naman magtagalog?
at proud ka pa na magaling ka sa pagiging ugaling palengke?
natandaan ko tuloy yung bumangga sa amin at minura pa kami. akala mo siguro porket red lanyard baguhan e transferee kami galing sa USDA. tenured kami at hindi ka namin aatrasan! Asan na si CSR Mance?? Asan na yabang mo? Alam ba ng mga tao diyan na nasuspend ka sa kaangasan mo?!?!?
naku EHEM, daming ganyan dati sa kgb lalo nung nandun pa yang mga SMS n yan sa kgb. mas ok pa sana noong unang ngtanggalan eh may mga mababait pa sa sms nun kso nung ngtanggalan n nmn ntira ung mga maaangas na kala mo kung sino. magaling lng nmn ngsearch sa internet pero wala nmn ni basic english communication skills. asa lng sa mga tools na mgchecheck ng grammar nila sa internet tapos kung mkapagsalita kala mo kung sino. minamaliit p ung trabaho ntin sa DA na paulit2 daw ang sinasabi ntin eh cla nga di na nga nagsasalita wala pading silbe. tama lng n ntanggal kau, ginagatasan nyu lng nmn ang company kapalit ng walang kwenta nyung stats, parang ugali nyu din n walang kwenta. buti nga tahimik na kgb ngaun. buhay nga nmn, nakinabang n nga dami pa side comments na pangit.
Daniel Rito bading!!!!!
@Malungkot: You may have dropped my name, but it doesn’t mean I agree
No Name…
Bading naman talaga ako eh.. Anu pakialam mo? Chupain kita jan eh..
@Malungkot
Ahm.. Mas madami po masama ugali sa mga DA kasi merong factor na “NAUNA KAMI DITO” at insecurity sa difficulty ng job. It’s true na madaming mga natirang bobo sa SMS, but did it ever cross your mind why they have the job? It’s because they have skills.
And if matalino ka, hindi porque may ilang bobo, igegeneralize mo ng bobo lahat. Kasi kung gagawin mo yun, mayayabang at may aids lahat ng DA agents, diba?
Dun naman sa “To all the ,,l,,”, he’s probably an MKCC agent.. Yung laging napagtatawanan ng SRCC agents pag nakikita yung sagot sa caller history. Hahah. Oh the good times, good times (laughing at MKCC agents’ answers).
Did they even train MKCC agents? Grabe ang bababa ng mga IQ nila. Yung mga nagmove from SRCC to MKCC, consider it as rescue for the company’s reputation.. Pero the main made the biggest mistake.
@ EVERYONE:
Obvious naman na the management have decided to give the SMS job to work@home agents kasi they can save a lot. Imagine, they don’t give them bonuses and stuff. Plus no extra bills for the company, diba?
Nakakatawa lang kasi they chose the noobs who can’t answer a text as simple as “MOT garage Aberdeen”, over the pioneer agents that can answer almost anything..
It’s normal for SMS agents to clap. Why? Because the answer’s quality is prioritized. If makatanggap ka ng physics question and there’s someone walking who’s good at it? It would be stupid to risk by answering it yourself. Get it?
Ganun din naman sa DA agents diba? May limits din kayo and there are things you also need to think about.
SMS offers “ANY INFO”, not just numbers, addresses, & short stuff that can be found on EDAS alone.
Hence, SMS agents are proven brighter than DA agents who are “all talk with no-brainer spiels”.
thx.
@katotohanan: well said.
@tekpert: I know CSR Mance, better known as “Jel” in SMS. He’s a good friend at masasabi ko yun kahit minsan ko lang sya nakasama. If he’s like how you say he is, then bakit madami sya friends sa office? He befriends everyone pati caterer, guards and maintenance. Mapili nga lang sa kasama depende sa mood, kahit ako minsan “oi” lang bati nya pag wala sa mood.. He’s a nice guy. There must be a reason kaya sya nagalit. I do admit nagalit din sya sakin before kasi biniro kong trip ko gf nya. Knowing him, sigurado sasabog nanaman sya pag nalaman nyang binanggit mo last name nya.
Bakit ko sinasabi mga toh? It’s because I know him, he’s a friend, at malaki utang na loob ko sa kanya.
Btw, dati ako from US DA, just in case may bumanat ng kung ano.
I’ll try to tell him about this, tekpert.
GUYS I’M REALLY SORRY TO HEAR THAT…
SA LAHAT NG NAWALAN NG WORK, BAKA PWEDE KO KAYO MATULUNGANG MABIGYAN NG TRABAHO. JUST LEAVE YOUR NUMBER HERE.. PLS REPLY ASAP THANKS.
Hey, whoever you are..
Binangga at minura kayo nung CSR Mance? Well, ako yung CSR na yun and could you please tell the truth?
Mamatay man lahat ng mahal mo sa buhay, binangga at minura ko ba kayo? Sa mata ng diyos, masasabi mo ba yan? Sige nga.
Tenured ba kayo kamo? Do tenured agents really flock up and play with the kronos for it’s beep? Do tenured agents loiter like cows on the road?
Well, you’re really funny. Hahah
They knew I got suspended, but I enjoyed it. Btw, HR knew I wanted the free time. Besides, it’s holy week that time and ayoko bumiyahe pag bad traffic or walang masakyan.
Hmm.. I remember being told na nagmamakaawa daw kayong magsorry sakin, personally. But HR laughed kasi the confidentiality of your identity would be void, at matatawa HR sa sarili nila nun. Hindi din naman ako interesado malaman kung sino kayo, neither would I waste time on the TRUE PALENKERAS.
bye bye!
thx narin to whoever backed me up.
“Do tenured agents loiter like cows on the road?”
aminado ka pala na tinawag mo silang cows? wala ka pala respeto. no wonder you got suspended. huli sa sariling dila!
gud pm..i need someone to help me out…i want to apply in kgb pls give me some tips how to pass the interview…i’m not that fluent in english but i am sure i acn pass the exams…pls help me….
by the here is my number 09203543177…
thanks a lot…
Twitter: xerdoms
says:
I just like to share my experience in applying at KGB as a Special Agent.
I passed the quiz and was given an account for their online training.
Unfortunately, may glitches yung online training modules nila. May times na tapos mo na yung module, pero di ka makapag-proceed so next module. Or natapos mo na yung lahat ng module pero hindi pa rin marecognize ng system nila.
In fairness, pwede kang mag-email ng concern at nagrereply naman. In my case, una inextend ang duration ng training ko. Then, nireset.
Ok lang. Back to start ako. Pero ganon na naman yung module 5, natapos ko na, pero di pa rin narecognize na completed.
Ang daming oras ko ang nasayang because the training module has technical glitches – mabagal magload or di makapagproceed ng module. So, hindi ko na lang pinursue, kasi ayaw naman iadjust ng technical nila yung training status ko.
To those undergoing training, good luck. I hope makapgproceed kayo sa next step ng less yung hassle.
So, mga nagbabalak mag-apply, you may need to spend a lot of time in the training alone.
any idea kung kilala nyo si paul herrera? he claimed he’s a supervisor sa kgb asia…
U know guys Ive read ung mga comments nio..
I know ung feeling ng natanggal , lalo na kung dun ka na tumagal, but if kung iisipin natin, in a company’s point if view kung asset ka sa kompanya they will still retain u ryt??? and kung ur really an asset sa komapanya and talgang ur a gud employee is not ur lost , its their lost not urs! so cheer up
daming call center dian, daming hiring u just have to be confident to urself… kung u have skills ang dami dian believe me..