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November 09, 2009

Nokia to Replace Defective Chargers

Quite a number of Nokia chargers have been found defective (or have not passed quality control) today and phone owners are encouraged to have them replaced under the Nokia Charger Exchange Program. Check out below the announcement sent out today.


During a routine quality control process, Nokia identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers. The plastic covers of the affected chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electrical shock hazard if certain internal components are touched while the charger is plugged into a live socket. Nokia is not aware of any incidents or injuries related to these chargers.

Only a limited number of chargers of certain model types manufactured by a single third-party supplier during a specific time period are within the scope of the exchange program. They are the AC-3E and AC-3U models, manufactured between June 15, 2009 and August 9, 2009; and the AC-4U model, manufactured between April 13, 2009 and October 25, 2009.

For more information, including how consumers can check to see if their chargers are part of this exchange program, Nokia has established a website.

Consumers are asked to visit http://chargerexchange.nokia.com or send an sms with the following format “charger model, manufacturer name, 26 digit charger serial number” to 0905-3224923 (for Globe subscribers), 0920-2678978 (for Smart subscribers) or 0922-8589360 (for Sun subscribers) so they can be assisted. Or they may call the Nokia Careline at (632) 886-1234 between 8:30am – 8:30pm from Mondays to Sundays.

Nokia recommends consumers with chargers within the scope of this exchange program to stop using the charger and exchange it for a free replacement.

Affected chargers are manufactured by a 3rd-party for Nokia, namely BYD. This label is found in the sticker of the charger itself. A production code is also included — they should be between 925 and 932. These are the ones that are eligible for free replacement.

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6 Responses to “Nokia to Replace Defective Chargers”

  1. berkano says:

    Mines an AC-3U made by BYD too though it was not affected so i’m lucky :)

  2. kinny says:

    This should really be taken seriously. Early last year the charger of my nokia N73 exploded the moment I plugged it in the socket. Thankfully my hand was still attached to my arm and my fingers were just stiff from the electric shock for a couple of days.

    I really thought I would lose my fingers.

  3. lulu says:

    i checked all my nokia chargers, one’s defective..submitted a form already..and they’ll email me daw for instructions…

    ps: i linked this to facebook :)

  4. Edgar
    Twitter: eguar51
    says:

    Mine has that production code. Will check this one out.

  5. tam says:

    THIS IS A SOLID PROOF THAT A BULLSHIT COMPANY LIKE NOKIA NEVER CARES ABOUT THE QUALITY OF PRODUCTS THAT THEY MANUFACTURE. THEY’RE ONLY AFTER FOR MARKETING. THEY FOCUS ON DEVELOPING NEWER JUNK PRODUCTS INSTEAD OF PRODUCING A FEW RELIABLE ONES.
    WHY NOT BOYCOTT NOKIA PRODUCTS…

  6. Daniel Tan
    Twitter: dhantoinkzz
    says:

    @tam, Don’t take all the fire to nokia as a whole. It says “Nokia identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers”

    They’ve noted the public about it and they’ll replace it. There’s no company out there that doesn’t come into huge problems now and then, right? It’s only a matter of time.

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