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February 03, 2013

SkyCable system upgrade explains glitch on GMA7

Ealier last week, subscribers of SkyCable experienced some loss in reception for selected channels like GMA7, ABN, Shop TV and Sky Preview. SkyCable explains that this was due to a system upgrade they’ve recently implemented.

In a press release sent to us this afternoon, SkyCable explains that some older models of their DigiBox were affected. The cable company suggested to manually re-scan the affected channels in order to bring back the reception.

SKYcable recently conducted a system upgrade to enhance signal clarity for channels 12 (GMA7), 13 (Shop TV), 21 (SKY Preview Channel) and 163 (ABN).

The process of upgrading involves transferring these channels to better streams. These streams may not be immediately detected by selected models of digital boxes when channel numbers are keyed in on the remote controls.

In the meantime, said channels may also be viewed using the channel up/down keys of the remote control to navigate. SKYcable also temporarily placed GMA7 on Channel 99 so subscribers can continue watching their favorite programs on this channel.

SKYcable regrets this temporary inconvenience and extends its apologies for any difficulty brought about by this system upgrade. Your patience at this timewould be highly appreciated.

For more information or further help with troubleshooting, contact SKYcable through it’s Metro Manila customer service hotline at 02-3810000 or SMS hotlines 0917-6310000 or 0918-8631000.

SkyCable did not indicate why only these channels were affected by the system upgrade.

To fix your SkyCable DigiBox at home, just follow these instruction.

Click on the image to enlarge.


47 Responses to “SkyCable system upgrade explains glitch on GMA7”

  1. Squall says:

    okay. explains the gma, shop tv, etc. but it doesn’t explain why SkyCable removed MAJORITY (myx, natgeo, star movies, espn, animax, etc..) of it’s channels in order to force us non-digibox subscribers to switch. unfair practice yan SkyCable, binabraso nyo ang mga subscribers para lumipat. we’re paying the same monthly bill religiously and yet you pull out your existing channels (that we are paying for naman in the first place) hanggang sa wala nang matira. f*ck you SkyCable!

  2. crabz says:

    This is one of the things why I hate ABS-CBN or most people I know hare ABS-CBN. They resort to unfair business practices!

    Way back when the Lopez controlled Meralco they interrupt electricity service in selected Manila areas whenever there was a pilot of GMA soaps.

    Then when they were losing in the surveys they attempted to smear the credibility of AGB Nielsen with witness who covered their faces (who turned out to be terminated GMA employees who had a grudge).

    Then they resulted to pirating GMA stars like Angel, Toni Gonzaga, et al. Believe it or not, Kris Aquino, Boy Abunda and Ai-Ai were all GMA artists before.

    And well, it’s already 2013 and they are now using Sky Cable to do the sabotage against GMA.

    ABS may have more stars and more hit movies but they will forever remain as a second placer in TV where there are more revenues.

  3. paul e. says:

    happened to my digibox as well. but all i did to get the missing channels back was to select autoscan instead of manual. everything went back to normal after a few mins of letting it run its course. didn’t even resort to restoring to default.

  4. Iyan Sommerset
    Twitter: iyansommerset
    says:

    I honestly don’t know why the cable industry is still booming locally – I watch everything I want to watch on the internet and I only have access to a 1mbps connection.

    Our household already had our SkyCable cut a few months back and nobody misses it – local OTA channels are easily accessible using a combination of DIY VHF & UHF antennae and we even get feeds from relay stations in Cavite & Laguna.

  5. Charlene says:

    Why can’t they upgrade the digibox of their loyal customers. After all, we deserve to have the best quality given being with them for seveerraalll years!!!!

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Abe is the founder and Editor-in-Chief of YugaTech. You Can follow him on Twitter @abeolandres.

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