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The funny truth about your local Internet Service Provider

We’re pretty sure everyone here has had a bad experience with their local internet service providers. While some continue to agonize with lack of support, intermittent service, or unfulfilled broadband speeds, the rest will just shut up and move on to the next provider.

Paying Php999 a month for 1Mbps? That’s about Php1.40 per hour for 24/7 each month. Even if your ISP is only giving you 256Kbps from that 1Mbps promise, we don’t think they feel they’re making any profits from subscribers. Add to that the cost of laying out underground cables to your neighborhood, paying for call center reps, sending technicians to your home — no ISP will think Php1.40 per hour will cut it.

So what do they do? They will also undercut you. After watching this video, you will know why.

Your local ISP — “you won’t like it, but there’s no other option”. Click like/share if you think that’s true. :p

Abe is the founder and Editor-in-Chief of YugaTech. You Can follow him on Twitter @abeolandres.

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42 Responses

  1. Brix says:

    Our major ISP here in the Philippines, spend more time training their customer support in giving 9999 reasons (read: excuses) why they have trouble with the connection than sending their sub-contractor to fix the problem. I don’t think lack of profit is the problem when you are one of the biggest company in the country.

    • dhan says:

      +1. I don’t know much about economy statistics but as Brix said, if you’re one of the biggest company in the country; “lack of profit” is not an excuse to f*ck your customers.

      The problem as I see it for the last decade is: “Poor choices in utilizing income”

      e.g: investing more in marketing bullcrap to attract customers instead of fortifying/upgrading/streamlining network infrastructure.

      Again I am by no means an expert in any of these things, just my opinion.

    • Lon says:

      Tama po kayo @Brix and @Dhan. These billion-peso companies should gv us our money’s worth. They should start fulfilling their promises to their subscribers. Kc kung maganda at consistent ang service nila, hindi na nila kailangan ng advertising crap to lure in the subscribers. Magiging word of mouth na lang iyan.

    • Michael says:

      check out the video that I did on asking WHY FILIPINOS PAY FOR SLOW INTERNET http://www.youtube.com/watch?v=s7NezUnJXbg

    • lolwut says:

      Right, and to add insult to injury, our government specially NTC has no courage in imposing laws. Walang ngipin kungbaga, takot sila sa mga ISP companies kasi if masyado nila hihigpitan eh magsasara daw. Isa pang problema is walang sariling IT infrastructure kung meron man hindi ganon kalaki, mas malaki pa ang infrastructure nung mga ISP kaya ang lalakas ng loob mga mag monopolize.

    • Brix says:

      Just this year, our internet connection suddenly disappeared for 2 weeks. Every single day we reported and followed-up the status of our connection and everytime we receive different reasons why our internet is still down. Then one day our connection is back to “normal”. I asked for a refund/deduction for the 2 weeks we were not able to use our internet. The CSR just said: “We have to confirm with our Billing department and it will take some time.” I get that this is their cue for “Asa ka pa”. I can’t believe I’m paying for such kind of service.

  2. digipldt merger says:

    PLDT: dear VALUED subscriber, soon Digitel will die a natural death so we advise you to contact us and we will transfer you to PLDT service

    PLDT CSR to deVALUED subscriber: sowee poe wala poe kame available na line sa inyo poe ehh, di bale poe make tiyaga na lang poe kayo sa dying Digitel poe, tenks poe

    what a waste of time, wala naman pala
    typical poor utility service in the PH haaaayyysssssssiiiiiiisssstttssssssssssssss!!!

  3. JP says:

    Another funny thing are the superstick “plans” Globe is peddling to unwitting customers.

    3mbps, 5mbps, 10mbps plans at varying prices are a sham. You can get 10mbps on a 3mbps plan, provided you’re in a good location, so it really doesn’t matter which plan you’re in.

    Location and congestion are the two things that determine your speed and latency. Hell, I even get above 8mbps on my Blackberry SIM–which costs PHP 599/month (for the data part)–when I use it in a dongle.

    Unfortunately, few people realize this and some, not all, opt for the highest plan, hoping they’ll get that 10mbps goldmine.

  4. VampLestat says:

    Dati ang sukatan sa pagiging maunlad na bansa ay sa pagkakaroon ng mabilis na tren, ngayon ay pagkakaroon ng mabili na internet connection. Napag-iwanan na ba talaga tayo?

  5. meh says:

    This describes every ISP and communication company in the philippines.

    They just sell you whatever, make claims, never live up to what they sell you, refuse to fix problems, refuse to credit, refuse to do anything other than just keep billing you.

    Its sad, the government should regulate them heavily ……

  6. gabriel says:

    ako nga lots of patience na, no choice lang kc i do a lots of report sbi nila nag upgrade na sila at million of dallors ang nagastos bakit hindi nabago lalo pa lumala 1mbps ang plan mo mapalad kna kung may 0.400 at consistent hindi ba pwede mag complain sa ntc regarding this matter na dapat required is 80% hindi pa ba na ibatas eto?

  7. abuzalzal says:

    Tapos kunwari “unlimited” data daw….ngayon pag narating mo na yung bandwidth cap/limit tsaka I-ki cripple yung speed mo at dial up speeds….buwiset….Pilipinas na lng yata ang nag o offer ng 1 mbps. ….sa ibang bansa, 5 mbps na minimum

  8. Anon says:

    This used to be a wholesome blog. Now it says eff you in the banner of this article. Tsk.

  9. David Z says:

    Wish I can remember the name of this particular ISP that, while more expensive than others, has very few complaints online and more positive reviews. I’ll study that one if I ever find their name again, see if they’re feasible in my area of Manila.

  10. Loki says:

    I’m already satisfied with PLDT’s service compared to Globe which i had a really2 bad experience with their service.

    My score for the ISP’s that I have tried:

    PLDT – 10/10
    Smart – 7/10
    Sun – 6/10
    Globe – 4/10

  11. EarlZ says:

    At 1.40 per hour they are earning a gold mine since it costs them less than 0.25 to operate per said hour based on the # of subscribers they have.

  12. paolo says:

    Where’s the iron fist of the NTC when you need it? Seriously? WHERE IS IT?

    Last I heard of news about the Commission, they warned the “Big Three” for crappy phone connection, and,… not much else, other than a(n empty?) threat of court charges.

    Halos walang ginagawa ang Komisyon sa kakupadan ng Internet sa Pilipinas, eh! :(

    Buti pa FCC ng US kamo,…

    • egg says:

      ntc is under the payroll of isp just like erc is under the payroll of meralco and oil companies. there’s nothing you can do about it.

  13. Rich says:

    ISP Bonanza = 10/10

  14. Get Cash For says:

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    Keep up the great work! You already know, a lot of persons are
    hunting around for this info, you can help them greatly.

  15. otwist says:

    pinakapanget talaga ang service ng Globe… mapa-mobile or gamit yung Tattoo nila, walang kwenta sobrang bagal. Tapos ang sasabihin lang sayo eh they’re upgrading their system… Forever na lang upgrading hahaha…

  16. Stiches says:

    NTC + ISP’s in PH = FUCK THEM ALL.

  17. Iyan Sommerset says:

    The problem is that internet access is fast becoming a basic commodity and not just a luxury – hence should be controlled or regulated by the government more than other industries.

    Pretty much like how water, electricity, transportation, travel infrastructure, basic food production and basic shelter provision should *not* be run by corporations whose sole concern is turning out a profit for their shareholders…whoops, too late.

  18. daniel says:

    bakit ganun… sa Japan… ung internet ng parents ko 92.31mbps download & 72mb upload…. tapos P3,000 lng converted from its Yen value.

    grabe ang bilis ng internet sa Japan!

    ung plan 3,000 namin sa PLDT 5mbps lng. pero ok naman. sa globe kasi at bayantel hindi reliable eh… sa Pilipinas talga… PLDT at Smart ang mayaman kaya madaming infrastructure.

  19. Epal says:

    Boo. Hanggang ngayon sa japan panahon pa rin ng hapon.

  20. mich says:

    maswerte pa nga kayo nakaka 1mbps kayo, ako 45-120kbps lang… EDGE network, asan na ang sinasabing modernization ng globe? bakit EDGE parin sa area namin

  21. Totas.Digart.pl says:

    Hmm it looks like your site ate my first comment (it was extremely long) so I guess I’ll just sum it up what I wrote and say, I’m thoroughly enjoying your blog.
    I too am an aspiring blog writer but I’m still new to the whole thing. Do you have any helpful hints for novice blog writers? I’d certainly appreciate it.

  22. Ivan says:

    This what happens when OLIGOPOLY exists. Talo ang consumers.

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  24. abrinor says:

    Ano kaya purpose ng NTC dito da pinas? Tanggap lang ata ng tanggap ng pera pag may nangyayareng bentahan ng frequency e, sayang lang tax payers money napupunta lang sa sweldo ng mga walang ginagawa.

  25. abrinor says:

    Dear ntc, Wag nyo na ipagpatuloy quality testing ng broadband para kayong mga tanga nagtetest pa kayo e puro perfect scenario mga test nyo. Asikasuhin nyo ang pagabolish ng lock in period!

  26. shann says:

    Natawa lang ako kasi, naghahanap ako ng magandang ISP, napadpad ako sa article na to, about problems and truth about ISPs (which is because I have problem too) and yet vid yung mapapanuod ko (di komapanuod kasi ang bagal ng net!)

  27. justin says:

    tama yun sinabi nung lalaki kahit di ko na panuodin pa yung video nya, base on exp.. halos lahat ng ISP Company ay ganyan ang ibibigay na internet speed sa mga mabababang plan.. 1mbps?, 2mbps? pero ang talagang net speed mo lang ay nasa 256kbps lang o di na aabot sa 1mbps na inaplay ng customer.. siguro mas binibigay nila ang mas makatutuhanang net speed sa mga nagbabayad ng mahal, yung katulad sa mga business Establishments like comp shop(netshop)sa tabi tabi o sa mall.. by exp parin.. (sigh) NTC? para saan pa ang ibat ibang ahensya ng gobyerno kung wala din naman silang pangil na labanan ang ganitong anomalya? kayo na humusga.. GOD BLESS everyone :P

  28. WAAbuffet says:

    People are not getting their money’s worth. Isn’t this a concern of DTI?

  29. joebay says:

    applied with a little common sense aka only in the phil..this just my imo, ang ISP dito sa atin malamang kumikita lang sa pagbawas sa promised/advertised speed sa kanilang clients, na ang sana for example,tulad ng isang litrong softdrink dapat apat lang ang maghati iinom, in this case pinagkasya sa walo, catch my drift..kaya tulad ko a poor mans clientee, inaagapan ko na lang sa paglagay ng wifi unit ko sa magandang puwesto para huwag lumala ang pagbaba sa signal at maka-apekto sa transmission..meron akong 1 mbps servise but in reality, 50 percent of it @ 60/70 of it considered the (isp) service rendered and received..and every due date kamot na lang ng ulo para makapagbayad ..welcome to the inernet age and please vote wisely..he he he..

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  31. jeremyfolio says:

    Hi Yugatech!

    Could you please transcribe what’s in the video? We could not watch it because, you already knew, our internet sucks!

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