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The funny truth about your local Internet Service Provider

Abe Olandres Editor-in-chief March 30, 2013 · 1 min read

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We’re pretty sure everyone here has had a bad experience with their local internet service providers. While some continue to agonize with lack of support, intermittent service, or unfulfilled broadband speeds, the rest will just shut up and move on to the next provider.

Paying Php999 a month for 1Mbps? That’s about Php1.40 per hour for 24/7 each month. Even if your ISP is only giving you 256Kbps from that 1Mbps promise, we don’t think they feel they’re making any profits from subscribers. Add to that the cost of laying out underground cables to your neighborhood, paying for call center reps, sending technicians to your home — no ISP will think Php1.40 per hour will cut it.

So what do they do? They will also undercut you. After watching this video, you will know why.

Your local ISP — “you won’t like it, but there’s no other option”. Click like/share if you think that’s true. :p

Funny Truth about ISP Internet Connection Issues internet provider philippines internet service provider ISP Customer Experience ISP Humor ISP Reviews Local Internet Service Local ISP Comparison Truth about Internet Providers

Abe Olandres

Editor-in-chief

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and is considered by many as the Father of Tech Blogging in the Philippines.

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84 Comments

JE

jeremyfolio · 10 years ago

Hi Yugatech!

Could you please transcribe what’s in the video? We could not watch it because, you already knew, our internet sucks!

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VE

Vernita · 12 years ago

‘ Implementing appropriate, efficient and cost-effective HR information systems.
Certainly, when you investigate dietary patterns you find that heavy meat eating is
associated with a higher risk of certain bad outcomes, for example, prostate cancer.
However, it is difficult for people to perceive that there is a need for these tents.

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JO

joebay · 13 years ago

applied with a little common sense aka only in the phil..this just my imo, ang ISP dito sa atin malamang kumikita lang sa pagbawas sa promised/advertised speed sa kanilang clients, na ang sana for example,tulad ng isang litrong softdrink dapat apat lang ang maghati iinom, in this case pinagkasya sa walo, catch my drift..kaya tulad ko a poor mans clientee, inaagapan ko na lang sa paglagay ng wifi unit ko sa magandang puwesto para huwag lumala ang pagbaba sa signal at maka-apekto sa transmission..meron akong 1 mbps servise but in reality, 50 percent of it @ 60/70 of it considered the (isp) service rendered and received..and every due date kamot na lang ng ulo para makapagbayad ..welcome to the inernet age and please vote wisely..he he he..

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WA

WAAbuffet · 13 years ago

People are not getting their money’s worth. Isn’t this a concern of DTI?

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JU

justin · 13 years ago

tama yun sinabi nung lalaki kahit di ko na panuodin pa yung video nya, base on exp.. halos lahat ng ISP Company ay ganyan ang ibibigay na internet speed sa mga mabababang plan.. 1mbps?, 2mbps? pero ang talagang net speed mo lang ay nasa 256kbps lang o di na aabot sa 1mbps na inaplay ng customer.. siguro mas binibigay nila ang mas makatutuhanang net speed sa mga nagbabayad ng mahal, yung katulad sa mga business Establishments like comp shop(netshop)sa tabi tabi o sa mall.. by exp parin.. (sigh) NTC? para saan pa ang ibat ibang ahensya ng gobyerno kung wala din naman silang pangil na labanan ang ganitong anomalya? kayo na humusga.. GOD BLESS everyone :P

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SH

shann · 13 years ago

Natawa lang ako kasi, naghahanap ako ng magandang ISP, napadpad ako sa article na to, about problems and truth about ISPs (which is because I have problem too) and yet vid yung mapapanuod ko (di komapanuod kasi ang bagal ng net!)

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AB

abrinor · 13 years ago

Dear ntc, Wag nyo na ipagpatuloy quality testing ng broadband para kayong mga tanga nagtetest pa kayo e puro perfect scenario mga test nyo. Asikasuhin nyo ang pagabolish ng lock in period!

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AB

abrinor · 13 years ago

Ano kaya purpose ng NTC dito da pinas? Tanggap lang ata ng tanggap ng pera pag may nangyayareng bentahan ng frequency e, sayang lang tax payers money napupunta lang sa sweldo ng mga walang ginagawa.

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HT

http://access- · 13 years ago

Thanks a lot for sharing this with all people you really realize what
you are talking approximately! Bookmarked. Please also
talk over with my web site =). We may have a link alternate
contract between us

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IV

Ivan · 13 years ago

This what happens when OLIGOPOLY exists. Talo ang consumers.

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TO

Totas.Digart.pl · 13 years ago

Hmm it looks like your site ate my first comment (it was extremely long) so I guess I’ll just sum it up what I wrote and say, I’m thoroughly enjoying your blog.
I too am an aspiring blog writer but I’m still new to the whole thing. Do you have any helpful hints for novice blog writers? I’d certainly appreciate it.

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MI

mich · 13 years ago

maswerte pa nga kayo nakaka 1mbps kayo, ako 45-120kbps lang… EDGE network, asan na ang sinasabing modernization ng globe? bakit EDGE parin sa area namin

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EP

Epal · 13 years ago

Boo. Hanggang ngayon sa japan panahon pa rin ng hapon.

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DA

daniel · 13 years ago

bakit ganun… sa Japan… ung internet ng parents ko 92.31mbps download & 72mb upload…. tapos P3,000 lng converted from its Yen value.

grabe ang bilis ng internet sa Japan!

ung plan 3,000 namin sa PLDT 5mbps lng. pero ok naman. sa globe kasi at bayantel hindi reliable eh… sa Pilipinas talga… PLDT at Smart ang mayaman kaya madaming infrastructure.

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AB

Abe Olandres Editor-in-chief · 13 years ago

Mura ng internet dahil mahal ang renta ng bahay at condo dyan sa Japan. :p

IY

Iyan Sommerset · 13 years ago

The problem is that internet access is fast becoming a basic commodity and not just a luxury – hence should be controlled or regulated by the government more than other industries.

Pretty much like how water, electricity, transportation, travel infrastructure, basic food production and basic shelter provision should *not* be run by corporations whose sole concern is turning out a profit for their shareholders…whoops, too late.

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ST

Stiches · 13 years ago

NTC + ISP’s in PH = FUCK THEM ALL.

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OT

otwist · 13 years ago

pinakapanget talaga ang service ng Globe… mapa-mobile or gamit yung Tattoo nila, walang kwenta sobrang bagal. Tapos ang sasabihin lang sayo eh they’re upgrading their system… Forever na lang upgrading hahaha…

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GE

Get Cash For · 13 years ago

whoah this blog is wonderful i love reading your posts.
Keep up the great work! You already know, a lot of persons are
hunting around for this info, you can help them greatly.

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RI

Rich · 13 years ago

ISP Bonanza = 10/10

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PA

paolo · 13 years ago

Where’s the iron fist of the NTC when you need it? Seriously? WHERE IS IT?

Last I heard of news about the Commission, they warned the “Big Three” for crappy phone connection, and,… not much else, other than a(n empty?) threat of court charges.

Halos walang ginagawa ang Komisyon sa kakupadan ng Internet sa Pilipinas, eh! :(

Buti pa FCC ng US kamo,…

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EG

egg · 13 years ago

ntc is under the payroll of isp just like erc is under the payroll of meralco and oil companies. there’s nothing you can do about it.

EA

EarlZ · 13 years ago

At 1.40 per hour they are earning a gold mine since it costs them less than 0.25 to operate per said hour based on the # of subscribers they have.

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LO

Loki · 13 years ago

I’m already satisfied with PLDT’s service compared to Globe which i had a really2 bad experience with their service.

My score for the ISP’s that I have tried:

PLDT – 10/10
Smart – 7/10
Sun – 6/10
Globe – 4/10

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BA

Bankai · 13 years ago

Wi-Tribe – 0/10 =)

DA

David Z · 13 years ago

Wish I can remember the name of this particular ISP that, while more expensive than others, has very few complaints online and more positive reviews. I’ll study that one if I ever find their name again, see if they’re feasible in my area of Manila.

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AN

Anon · 13 years ago

This used to be a wholesome blog. Now it says eff you in the banner of this article. Tsk.

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AB

abuzalzal · 13 years ago

Tapos kunwari “unlimited” data daw….ngayon pag narating mo na yung bandwidth cap/limit tsaka I-ki cripple yung speed mo at dial up speeds….buwiset….Pilipinas na lng yata ang nag o offer ng 1 mbps. ….sa ibang bansa, 5 mbps na minimum

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GA

gabriel · 13 years ago

ako nga lots of patience na, no choice lang kc i do a lots of report sbi nila nag upgrade na sila at million of dallors ang nagastos bakit hindi nabago lalo pa lumala 1mbps ang plan mo mapalad kna kung may 0.400 at consistent hindi ba pwede mag complain sa ntc regarding this matter na dapat required is 80% hindi pa ba na ibatas eto?

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ME

meh · 13 years ago

This describes every ISP and communication company in the philippines.

They just sell you whatever, make claims, never live up to what they sell you, refuse to fix problems, refuse to credit, refuse to do anything other than just keep billing you.

Its sad, the government should regulate them heavily ……

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JP

Jp · 13 years ago

This is what I think about this

http://walkingcuriosity.wordpress.com/2013/03/17/wireless-broadband-is-it-still-worth-it/

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VA

VampLestat · 13 years ago

Dati ang sukatan sa pagiging maunlad na bansa ay sa pagkakaroon ng mabilis na tren, ngayon ay pagkakaroon ng mabili na internet connection. Napag-iwanan na ba talaga tayo?

Reply

DI

digitpilidt · 13 years ago

umasa ka pa, e power generation nga natin outdated na e, internet pa. dark age coming up lalo na sa mindanao

BR

Brickz · 13 years ago

Sobrang napag iwanan na tayo. Tignan mo naman itong speedtest ko dito sa Japan:
http://speedtest.net/result/2609761891.png

200 mbps upload AND download, 1000 pesos/month. 200x mas mabilis for the same price.

JP

JP · 13 years ago

Another funny thing are the superstick “plans” Globe is peddling to unwitting customers.

3mbps, 5mbps, 10mbps plans at varying prices are a sham. You can get 10mbps on a 3mbps plan, provided you’re in a good location, so it really doesn’t matter which plan you’re in.

Location and congestion are the two things that determine your speed and latency. Hell, I even get above 8mbps on my Blackberry SIM–which costs PHP 599/month (for the data part)–when I use it in a dongle.

Unfortunately, few people realize this and some, not all, opt for the highest plan, hoping they’ll get that 10mbps goldmine.

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DI

digipldt merger · 13 years ago

PLDT: dear VALUED subscriber, soon Digitel will die a natural death so we advise you to contact us and we will transfer you to PLDT service

PLDT CSR to deVALUED subscriber: sowee poe wala poe kame available na line sa inyo poe ehh, di bale poe make tiyaga na lang poe kayo sa dying Digitel poe, tenks poe

what a waste of time, wala naman pala
typical poor utility service in the PH haaaayyysssssssiiiiiiisssstttssssssssssssss!!!

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BR

Brix · 13 years ago

Our major ISP here in the Philippines, spend more time training their customer support in giving 9999 reasons (read: excuses) why they have trouble with the connection than sending their sub-contractor to fix the problem. I don’t think lack of profit is the problem when you are one of the biggest company in the country.

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DH

dhan · 13 years ago

+1. I don’t know much about economy statistics but as Brix said, if you’re one of the biggest company in the country; “lack of profit” is not an excuse to f*ck your customers.

The problem as I see it for the last decade is: “Poor choices in utilizing income”

e.g: investing more in marketing bullcrap to attract customers instead of fortifying/upgrading/streamlining network infrastructure.

Again I am by no means an expert in any of these things, just my opinion.

LO

Lon · 13 years ago

Tama po kayo @Brix and @Dhan. These billion-peso companies should gv us our money’s worth. They should start fulfilling their promises to their subscribers. Kc kung maganda at consistent ang service nila, hindi na nila kailangan ng advertising crap to lure in the subscribers. Magiging word of mouth na lang iyan.

MI

Michael · 13 years ago

check out the video that I did on asking WHY FILIPINOS PAY FOR SLOW INTERNET http://www.youtube.com/watch?v=s7NezUnJXbg

LO

lolwut · 13 years ago

Right, and to add insult to injury, our government specially NTC has no courage in imposing laws. Walang ngipin kungbaga, takot sila sa mga ISP companies kasi if masyado nila hihigpitan eh magsasara daw. Isa pang problema is walang sariling IT infrastructure kung meron man hindi ganon kalaki, mas malaki pa ang infrastructure nung mga ISP kaya ang lalakas ng loob mga mag monopolize.

BR

Brix · 13 years ago

Just this year, our internet connection suddenly disappeared for 2 weeks. Every single day we reported and followed-up the status of our connection and everytime we receive different reasons why our internet is still down. Then one day our connection is back to “normal”. I asked for a refund/deduction for the 2 weeks we were not able to use our internet. The CSR just said: “We have to confirm with our Billing department and it will take some time.” I get that this is their cue for “Asa ka pa”. I can’t believe I’m paying for such kind of service.

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