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Coinciding with reports of account deductions from yesterday and the resulting extended downtime 24, Gcash has also unceremoniously removed the Biometric login feature of the mobile app.
This leaves the MPIN and OTP as the only security option for logging to GCash. Globe’s official statement has stressed this security feature:
We wish to further assure the affected customers that their funds remain safe and secure. We would also like to remind customers never to share their OTP and MPIN.
It is possible GCash is locking down on possible points of compromise by disabling biometrics. We’ll update this story once we get additional comment from GCash.
Update (1pm): GCash has re-enabled the biometrics login feature to users.
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edward don says:
no because a verfy gcash
edward don says:
give a money for emergency
Nelson Pesigan says:
Cannot access my Gcash
Jaime james paltingca says:
I cant open my gcash because i lose my registered sim so never received the otp
Guillermo Riño Nicanor says:
if my gcash,.can’t opened,,,because my MPIN..I forget if what combination
Please Sir/Madam,..give me Idea,if how to doing this .then my Gcash only have fund money..
ferdinand asia says:
activating my biometric login on the gcash app failed, enabling or turning it on via setting asks me an OTP, input the OTP sent but no change is noted it will bring back the screen enabling the bio login and receiving and inputting of OTPs, its a cycle of just receiving and putting of OTP, bio login still not enabled.
Mara janine endozo says:
Gcash biometric failed to login otp not workng
Melanie says:
Gcach cannot access
tanga ka! says:
Reset your mpin stupid!
Ruel Lambojon says:
Cant open my gcash because samsung request my selfie and my camera cant able to selfie, how then to open my gcash.?
Arth Barot says:
Reset my MPIN please
Arth Barot says:
Raelme c35