Globe shifts to electronic billing until December 31
Globe has announced that it is shifting to electronic billing until December 31 to keep customers and messengers safe during the COVID-19 pandemic.
Globe says that the use of electronic billing will keep customers and messengers safe as it prevents the risk of COVID-19 infection caused by person-to-person or surface transmission. The telco assures its customers that they will continue to receive their updated monthly billing statements, this time through digital channels.
All Globe postpaid customers, including business and enterprise clients, will be automatically shifted to paperless billing and will be notified of their monthly bill via text and/or their registered email address. This is in compliance with the National Telecommunications Commission (NTC) guidelines on electronic billing.
For customers to get their up-to-date billing statement, Globe is encouraging customers to download and install the GlobeOne app (for mobile and broadband) and Globe At Home app (for broadband only) from Google Play or App Store or through their computer browser.
Globe Business and Globe myBusiness clients may update their contact details through their Account Managers. Globe myBusiness customers may also use the GlobeOne app.