Apple to offer fix for iPhone 7 and 7 Plus microphones affected by iOS 11.3 and up
Apple has finally acknowledged a problem that iPhone 7 and 7 Plus users have been reporting since the release of iOS 11.3. It seems that after the update, affected models experienced a grayed-out speaker button during phone calls. This issue also prevented some users from being heard during calls and even in FaceTime video chats.
MacRumors was able to obtain an internal document distributed to Apple Authorized Service Providers detailing the steps to remedy this issue.
Apple has now instructed their service centers to provide assistance to affected customers. The first step is to ask customers to disconnect or power off any Bluetooth audio device connected to their iPhone to check if it solves the problem. If it still persists, then service providers will now run audio diagnostics to the device.
If diagnostics show a result of either “device could not detect dock” or “accessory not supported”, service providers will now initiate repairs. Affected models outside of warranty are exempted for this particular issue, which means users may be able to get their phones fixed for free.