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Globe issues advisory on unauthorized collection agents

Globe Telecom has issued a public service advisory in light of recent social media posts highlighting individuals posing as Globe personnel and collecting money from residential homes. Below are the highlights of the said advisory:


  • Do not entertain any ‘Globe collection agents’. Globe emphasizes that they do not collect monthly service fees from their customers’ homes, as they do not authorize any third party company to do this in behalf of them.
  • Likewise, you may pay at authorized and accredited Globe payment channels other than their Globe stores, which consist of banks (over-the-counter payment, ATM payment, credit card enrollment, phone banking, and mobile banking) and non-bank channels such as convenience stores, bills payment centers, and major department stores.
  • Third-party collection agents, as Globe mentioned in their advisory, is only for small and medium enterprises, as well as corporate accounts. Consumer postpaid plans (mobile, broadband) are not part of the said monthly service fee collection method. Cash payments are also not accepted in collecting payments from the aforementioned clients.
  • Globe emphasizes that third-party companies may collect an advance monthly service fee as part of the initial cashout required for postpaid DSL installations. Installation fee of Php1,000, however, is automatically charged to your monthly bill and is payable for the next three billing installments.
  • When in doubt, always ask for a valid Globe ID. You may also call Globe hotlines 211 (mobile) or 730-1000 (landline) for verification.

You may read the whole advisory here.

Get in touch with Carl at @lamielcarl on Twitter or visit his website for more updates!

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